So I called to cancel service yesterday. There was absolutely nothing wrong with the service but like many people I realized that the price was not quite in line with my usage. All I really want is a DVR, locals, ESPN, FSN, and HBO. I was sure that there was no package out there that could cover this and told all of this to the retentions CSR. I had every intention of canceling. Then he offered me a package that was about half the cost of what I was paying and included all of the above. Select Classic + HBO + Sports Pack. He even said I would have more sports channels than I did in my previous offering because I didn't have the Sports Pack. No problem I said, I'm not going to argue about having more sports channels and paying less to go with it. He added that if I decided I wanted a few more channels I could upgrade to a little better package for $8. I took the deal, sans the $8 package, and hung up. Later I decided to call in and see what would be included in the regular package. And that's when the CSR (non-retentions) told me that there was no way I could have the sports package with the select classic. I would have to move up to the Choice package to get that. I told her nevermind please just don't touch anything and maybe he hooked me up with some kind of special deal. I'd like to get the +$8 package but am afraid to screw up what I've already got. I confirmed when I got home that I do indeed have the sports pack and all of the other changes had taken place as well. So, which one was right? Am I going to find out a month or so down the road that the deal I was offered isn't really legit when all of my sports channels disappear? Or is this a legit deal but maybe only retentions knows about it? I'm not trying to squeeze anything extra out of this. I really did call with the intent of canceling without any malice against the service. I just want to be sure that when they talked me into staying they were offering me something I can actually expect to be delivered over 24 months. (he stated the price would be good for 24 months but no contract so I could cancel it any time) Thanks! Cliffs: 1) Called to cancel (retentions) 2) Offered Select Classic + HBO + Sports Pack since that basically covers everything I want to have. 3) Told for $8 I could upgrade to a slightly better "Classic" package. 4) Called later (probably regular CSR) to see what channels were offered in slightly better package 5) Was told I could not have Sports Pack with any package less than Choice 6) Checked my channels when I get home and everything was as described in #2. 7) Was I offered a legit deal in #2 that I can expect to retain over the promised 24mo period (no contract, cancel any time)?