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Caller ID problem

Discussion in 'DIRECTV General Discussion' started by larryah, Aug 14, 2012.

  1. larryah

    larryah AllStar

    Jul 29, 2010
    I have two HR 24 -500's and having problems with one of them with caller ID.

    It has worked fine for several months, and now it stops working and I have to do a soft reset to get it to work again. Works for a few days, and then the same deal. The one in the bedroom works fine.

    Anyone seen this?
  2. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    May 17, 2010
    Yes, repeatedly with both my HR24-500s. Caller ID comes and goes like the weather.
  3. sabrewulf

    sabrewulf Cool Member

    Sep 4, 2011
    I have the same model and had this problem since we got it. Usually I unplug it and it works again. Sometimes all of a sudden it comes back then goes again. Just a bug this model has apparently.
  4. shamus46

    shamus46 Legend

    Sep 29, 2002
    Same here.
  5. jmpfaff

    jmpfaff AllStar

    Dec 12, 2004
    I have the same issue on an HR23-700, so I don't think it is model specific.
  6. tritch

    tritch Legend

    Jan 15, 2008
    Porter, TX
    Same here.....the HR24-500 definitely has caller ID issues. Over the past few years, I've previously had a HR20-100, HR21-200 and HR22-100 w/ no caller ID problems at all.

    Some sort of hardware/software issue because a reboot usually fixes it, but only temporarily. Directv has failed to address this problem with the HR24-500.
  7. larcar

    larcar AllStar

    Sep 22, 2006
    I have the same problem also. Comes and goes. A reset will work for a day or 2 then gone again. Hopefully someday Directv will fix this but I won't hold my breath!
  8. Mike Greer

    Mike Greer Hall Of Fame

    Jan 20, 2004
    Salt Lake...
    Count me in also. I have 3 HR24-500s. The caller ID works fine one 1, sometimes on the 2nd and never on the 3rd. If I physically move them around the trouble stays with the receiver not the location.

    It has been this way since day 1.

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