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Caller ID switches to "Name unavailable"

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by jrmy, May 17, 2011.

  1. jrmy

    jrmy Cool Member

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    May 17, 2011
    After a few rings, my caller ID switches from the caller's name and number to "Name unavailable", and puts a separate entry in the call log.

    I have a 722K. Anyone else have this issue? I'm using Ooma. My cordless handsets record the caller ID like they should with just one entry.
     
  2. bilzfan

    bilzfan New Member

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    Nov 26, 2007
    I have exactly the same scenario. Ooma telo and 722k. Same result.
     
  3. oldanbo

    oldanbo Cool Member

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    May 20, 2004
    ooma Telo and 622 :eek2:
     
  4. TulsaOK

    TulsaOK New Member

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    Feb 23, 2004
    Ooma and 722k - same thing.
     
  5. MattG@DISH Network

    MattG@DISH Network DISH Representative DISH Representative

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    Jan 6, 2011
    Probably a compatibility issue between our equipment. I was looking through Ooma's site and ran across the statement

    "Customer Service: We assume no obligation to provide support services for any third party products or services, or for problems with our service caused by third party products or services."

    I'm gonna try and find out if anything can be done
     
  6. oldanbo

    oldanbo Cool Member

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    May 20, 2004
    Thanks and good luck Matt! :)
     
  7. Jun 7, 2011 #7 of 52
    V35_Pilot

    V35_Pilot Cool Member

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    Jun 7, 2011
    I have been encountering this issue on my 722 for a couple of years now. We use another VoIP provider out of the Northeast US called Viatalk.

    It is a nuisance but I never thought to report it until reading it here.
     
  8. jrmy

    jrmy Cool Member

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    May 17, 2011
    Any update?

    This is annoying. :goofygrin
     
  9. TulsaOK

    TulsaOK New Member

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    Feb 23, 2004
    So, delete the Unavailable entry. It does show the proper caller-id first doesn't it?
     
  10. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    Kittrell, NC
    FYI... I have U-Verse digital phone... and have a standard phone connected... and my regular phone has the same kinds of dropping of info from time to time.

    It isn't always telemarketers masking info either. I've gotten calls from family where one day the ID is there, the next day I get wrong or "No info" messages on the phone.

    I hope Dish is working at this with their receiver... but I figure its worth noting that some of the problem appears to be the caller ID data transmission system itself not always being reliable.
     
  11. TulsaOK

    TulsaOK New Member

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    I always get the correct caller-id prior to the Unavailable entry which doesn't happen all that frequently. I don't see it as a big deal at least with the phone system I have.
     
  12. jrmy

    jrmy Cool Member

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    May 17, 2011
    You want me to delete every other entry in the call log instead of asking Dish to fix a functionality that a caller ID box from 20 years ago performs flawlessly?

    The issue that I find annoying is that "Name unavailable" stays on the screen a period of time after the phone stops ringing (perhaps longer than the correct name is displayed, although I haven't timed it)
     
  13. TulsaOK

    TulsaOK New Member

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    Well, I guess it sucks to be you. I get the same thing and it just doesn't seem like it's worth getting upset over. I suppose if everything in one's life is pretty much perfect then this little annoyance is worth getting upset over. I'm just not quite there yet.
    All the best.
     
  14. jrmy

    jrmy Cool Member

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    May 17, 2011
    Who is upset? I could have swore I was in the forum for "Support and discussion for Dish Network™ ViP612/622/722/722K receivers."

    I point out a bug, completely relevant to the category of discussion, and a moderator of the forum chooses to attack me. :rolleyes:
     
  15. TulsaOK

    TulsaOK New Member

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    Feb 23, 2004
    Well, since this doesn't affect the functionality of the DVR, I just think it's pretty far down the list of things that Dish should address. How about getting us a decent interface when dealing with the EHD? Or, fixing the search function so we don't have to clear the previous search criteria to initiate a new one? There are more.
     
  16. jadebox

    jadebox Godfather

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    Dec 13, 2004
    Wow.

    -- Roger
     
  17. SayWhat?

    SayWhat? Know Nothing

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    I never understood why this option was even in the system. I can't imagine having anything else pop-up on the screen while watching TV.

    Since it doesn't appear to be working to your liking, turn it off.
     
  18. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

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    Dec 28, 2010
    jrmy,

    One thing you can do to determine if the issue is a compatibility issue between the 722 and your Ooma, connect your phone line directly into the receiver (bypassing the Ooma), place a call to that line, and see if the caller ID shows the information of the caller. If it does register the information connected directly to the receiver, it is a compatibility issue. Please let me know the results. Thanks.
     
  19. harsh

    harsh Beware the Attack Basset

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    Salem, OR
    You can't very well bypass the Ooma since the Ooma is where the "phone line" originates.
     
  20. jrmy

    jrmy Cool Member

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    May 17, 2011
    As harsh said, Ooma is my phone line.
     

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