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Can’t get iPad to register w/ HR44

Discussion in 'DIRECTV Connected Home' started by n3ntj, Nov 9, 2017.

  1. n3ntj

    n3ntj Hall Of Fame

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    I am using the D* app for iPad (latest update) and am logged in but can’t get my iPad to be registered or connected to my HR44. Both are connected to my home wifi. I am trying to set it up so I can watch D* on my iPad when I am not home. I tried for almost an hour, but the app just keeps saying that it can't register. I found some FAQs but still no go. The app finds but can't register my HR44. It just says ‘we couldn’t register your device’ and ‘please try again (100)’.
     
  2. trh

    trh This Space for Sale

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    Restart your HR44.

    If that doesn't work:

    I have an Android, but under the settings of that DIRECTV App, there is a Download & Go button that shows which devices are registered on your system. If you have that button, make sure your iPad is listed as registered.
     
  3. n3ntj

    n3ntj Hall Of Fame

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    I got it to work this morning using my iPad.
     
  4. n3ntj

    n3ntj Hall Of Fame

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    I thought that a feature of the HR44 Genies using the D* iPad app allowed users to watch TV and their DVRs when not at home via the app. In the past, your iPad and DVR had to be on the same wifi connection. The new info says "anywhere" which, to me, seems like as long as both are connected to the internet, this can be done (assuming they are set up initially on the same wifi). I finally got my iPad and HR44-500 linked (registered) and I can control my DVR via the app at home, but when I tried accessing everything remotely (on a separate wifi connection) away from my home, it wouldn't work. The app couldn't find my HR44 and said something of the sort of 'out of home is temporarily unavailable'. Am I missing something?

    I am not talking about the D*Go which I believe is a separate service with a separate fee.
     
  5. inkahauts

    inkahauts Well-Known Member

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    DIRECTV go is what this is now, and it was never a separate fee...

    It should work, basically like you say... you can also download shows to your device before you leave Home. My guess is it didn’t fully pass the setup tests or it just takes some time to finish registering online before it will work right. Did you go into the test screen on the app at home and see if it passed all the test for connectivity?
     
  6. n3ntj

    n3ntj Hall Of Fame

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    What is the test screen? I am connected to my home's wifi right now as is my HR44. My iPad is listed as a device registered with my account. For Receiver Control, it lists my HR44 and my Genie mini and allows me to turn off the HR44 via the app and I can also use the app's remote control to control my HR44. For DVR Access, it lists the system info for my unit. For Network Assistant, it has PASSED for 1~3 and 6. Shows Failed for 4 and 5. I don't know what that one means, though. For DVR Live Streaming, it lists the HR44 and says I am currently connected. AutoPrepare is ON. When I tried this remotely (on a different wifi not at home), none of the above info was available in the app.
     
  7. NR4P

    NR4P Dad

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    Tests 4 and 5 have not passed in months. So don't worry about that. I have very good success out of home with 1-3 and 6 passing. Those have to pass.

    I have learned that when I travel, out of home works most of the time but not always.
    First thing, it can take 5 to 10 mins for the out of home to work. Really, that long. The app starts, shows some screens about your DVR but will say the DVR cannot be found. Just wait. At least 5 minutes, and sometimes you will see it connects.

    Also many wifi systems for some reason won't work. I can be at hotel, use their wifi and no luck. Switch to cellular only and it works! Having AT&T with no data charges means it doesn't matter to me, except when out of the USA. For example, in Canada it will work on cell, but not some wifi, but unfortunately the data is not entirely free in that case.
     
  8. haggis444

    haggis444 Legend

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    I had the exact same thing just happen to me. Are you using the default name it asks you to use, or are you editing that before you try and register? Might be a coincidence but I chose he default name on like the 10th try and it worked where the first 9 gave me the same error you are getting. Now I still can't get it to see my HS17, but I did get it registered. I tried on my iPhone and it registered and found the HS17 right away (using the default name).
     
  9. trh

    trh This Space for Sale

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    I'm assuming you're referring to the iOS version of the app? All my tests pass and always have on my Android tablet app.
    Screenshot_20171112-225629.png
     

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