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"Can not locate satellite" Weird problem and fix!

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by Bill Marsh, Apr 22, 2007.

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  1. Bill Marsh

    Bill Marsh Cool Member

    Apr 22, 2007
    I just had my ViP 622 installed and wanted to let people know about a crazy problem in case you experience it. I had FOUR Dish techinicians here for a DAY AND A HALF trying to figure out a problem.:sure:

    I was getting "can't find satellite" error messages. They thought that the problem was that I had the ViP 622 installed in a rack too close to my computers.:eek2:

    They replaced the ViP 622 THREE times! Moved it all over the house, trailing wires. Replaced the LNB's THREE times. Replaced the incoming cables, twice. Replaced the Dish dish/antenna thingie, twice. Relocated the antenna.

    However the problem was that when I rewired my local circuit breaker box, I wired the outlets so that the ground plugs were wired to the neutral (white) incoming power line. It should have been wired to the earth rod./ground. Never had a problem with anything else. But the ViP 622 is sensitive to thie fault.

    This small problem was a nightmare for Dish installers. Finally the technicians decided to just cut off the Dish ground plug and eveything now works fine. I am rewiring the circuit breaker box to correct this situation and will replace the ground plug.

    I know this lack of ground is not a good idea, but it would not work otherwise. I really wish that Dish had just added in a two prong adapter (the kind where you need to plug in a thre prong plug into a two prong outlet), but they didn't . I have the service tech's number and will be sure to remind him he cut it off if I have a problem.:rolleyes:
  2. oljim

    oljim Godfather

    Aug 6, 2002
    If you had used a Pannamax surge protector it would have told you that ground was bad.
  3. BNUMM

    BNUMM Hall Of Fame

    Dec 23, 2006
    What the installer did is unacceptable and you should have an electrician check your wiring to make sure something else is not connected wrong.
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