Can we expect a straight answer from Dish: re HDMI failure?

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by JMikeF, Jul 25, 2006.

  1. Mx_Rider

    Mx_Rider Cool Member

    Jul 14, 2006
    My HDMI died yesterday, dish is sending out another unit. This makes box #3... First one, power didn't come on. Second box had the reboot problems.

    One last time with the 622. If not HR20.
  2. GATER

    GATER Mentor

    Mar 16, 2006
    I just started using the hdmi port on my 622. I have it hooked up via a 50 ft blue jeans hdmi cable. No problems so far. I was concerned that the 50 ft run might be a problem, but its working great so far. Hdmi is noticably better than component for my setup. (622 to ae-900u pj).
  3. DonLandis

    DonLandis Hall Of Fame

    Dec 17, 2003

    I think 50 ft is not an issue with HDMI spec but it was with DVI. Only special cables could handle that length. Here's what you should observe if you do have problems. the video will have little sparkles in the image, flashes of point light at random in the picture. The only correction for this is to use an expensive HDMI repeater if 50 ft. length can't be shortened. I'm not familiar with the brand cable you have but higher quality cable designed for the HDMI spec 1.3 frequency bandwidth may also help.
  4. GATER

    GATER Mentor

    Mar 16, 2006
    The rep at Blue Jeans cable said that the 50 ft run should not be a problem with 720p/1080i video feeds. So far, it working great. He did state that it might have a problem with 1080p at that distance. When it comes to that point i'll just have to use a repeater or amp to boost the signal. The cable i got is cl2 in wall rated as well. It was $105 shipped.
  5. rice0209

    rice0209 Legend

    Oct 11, 2005
    My third 622 finally works with HDMI. I have always used a 50ft monster cable without problems. My 622 has been working on hdmi for about 3 weeks now and i couldn't be happier. The signal is so much cleaner than the 921. I had my 921 hooked up with DVI and up until this recent 622 started working i was using component. Both the 921 - DVI and the 622 - component had a lot of noise in the signal but the hdmi connection is so clear and much more vibrant. I love it and am glad that it works. Now i guess i just ahve to pray that it does not break.

    My problem must have been hardware related.

    My first two 622's never worked once with hdmi. Those two units spanned software updates from L3.56 - L3.60.

    The new replacement unit was factory set for the software and worked before and after the software updates were applied. I was so worried it would go out while the software was installing since i heard so many stories that said as much. This makes me extremely happy as hdmi was one of the main reasons i paid to upgrade from the 921. I hope it works for a long, long time now.
  6. wje

    wje Godfather

    Mar 8, 2006
    New England
    The maximum cable length depends upon a number of factors, such as the performance of the HDMI tranceivers. Although the spec does call out the performance characteristics of all the parts, including cabling, there will always be some mfrs that do just enough to meet the spec, and some that will produce components that will outperform the requirements. The HDMI spec doesn't actually call out a maximum length (intentionally, according to them). 50 feet is pretty close to a reasonable limit. There are a number of companies that make repeaters, and not too expensive, either.

    Don't try anything like that length with component, though!
  7. rice0209

    rice0209 Legend

    Oct 11, 2005
    I am not sure if it is in the "official" spec, but i found the 50 ft limit on the HDMI website. You are right though that some manufacturers make cables that barely meet spec and some manufacturers will make cables that don't meet the spec. The official HDMI logo on the cable or package is a good start.
  8. humara

    humara Cool Member

    Jan 11, 2007
    i'd hate to run 100 ft of cable through a wall only to find out it doesn't work.

    but duh, i guess i would test the cable first.

    something like this:

    100 ft cl2 certified hdmi. i think it was $130.
  9. gintzj

    gintzj AllStar

    Jan 3, 2007
    the great HDMI will not work in the 211 and dish will not support it

    vip 211 needs the component cables to work

    thank you
  10. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

    Apr 17, 2003
    There are issues with HDMI ... but it DOES work on the VIP-211. It isn't like no receiver out there is working. :nono:
  11. Ken Wilhelm

    Ken Wilhelm Cool Member

    Feb 3, 2006
    My second 622 HDMI output worked for seven months then failed. When I had no HDMI output I could wiggle and remove the cable a few times then work for the rest of the day. Next morning - no HDMI signal - then after wiggling cable have an output signal for another day. Now nothing works. Called DISH and they are sending me another 622 ( number three). My HDMI cables are fine - they both work with my DVD player. I do love my 622 when it's working. Component out to main HDTV, HDMI to Bedroom HDTV and 2TV to second bedroom. I did have to buy a 6.3 IR/UHF PRO remote to use in the bedroom HDMI HDTV.
  12. comshark

    comshark New Member

    Jun 19, 2006
    For those of you who may still have an HDMI failure I discovered a way to temporarily resolve the issue and attempted to document the work around with Dish Advanced Support. If you go to the diagnostic menu and select HDMI you will see the test report an issue. From that same screen is a reset option. Since you will have no picture via the HDMI cable, I ran this procedure from tuner 2. Once you have selected the HDMI reset option from the diagnostic menu. your HDMI output will be operational (until the receiver is rebooted or enters standby).

    Not the most elegant solution, but if you have no other way to watch TV until they send you a replacement receiver this is great.

    Let me know if this helps anyone else.
  13. ChuckA

    ChuckA Hall Of Fame

    Feb 7, 2006
    According to received reports this does seem to help some people with HDMI issues. It does not work for everyone however. If the connection joint is broken software is not going to fix it.
  14. Duncan

    Duncan Cool Member

    Jun 19, 2006
    My replacement unit is still working after a year (fingers crossed, knock wood, genuflect) Not to say it hasn't exhibited a myriad of other glitches...
  15. jjkm

    jjkm New Member

    Jul 24, 2004
    Does anyone know if Dish beefed up the HDMI connector on te 722? I am convinced that the connector in my unit is the problem and that a replacement unit will eventually have the same problem, unless the connection is made stronger.
  16. Jim5506

    Jim5506 Hall Of Fame

    Jun 7, 2004
    The pictures I've seen look much more sturdy. The entire HDMI box now has a metal cover that is soldered to a through the board connection. Hopefully it is better.

    IMHO the original design cold soldered connections supported by a screw to the box was a failure looking to happen. Heating and cooling cycles put stress on the cold solder joints, plus the stress of the plug itself.
  17. jjkm

    jjkm New Member

    Jul 24, 2004
    Thanks, jim5506. Maybe I will upgrade sometime in the future.
  18. droot

    droot New Member

    Jan 26, 2004
    I don't know if someone has posted this before but maybe the HDMI port problem is related to electrostatic discharge (ESD). I am an Electrical Engineer and back last fall there seemed to be a few articles appearing in periodicals I receive about ESD protection of HDMI ports about the same time I started reading posts on the 622 HDMI port failure. Coincidence? Maybe... Here are a couple of links I quickly looked up:

    (Add www in front of links above as I can't post URLs because I haven't had 5 posts yet)

    Maybe ya'll should wear a wrist strap when plugging and unplugging your cables or when touching your tv or 622 (yeah right!)...

    Sorry if this has been posted before.
  19. David_Levin

    David_Levin Icon/Supporter DBSTalk Gold Club

    Apr 22, 2002
    Nah, ESD doesn't lift pins off the PCB.
  20. Apr 2, 2008 #200 of 200

    puckwithahalo Hall Of Fame

    Sep 2, 2007
    (these are the current official t/s steps at DISH)

    1) turn off receiver and tv

    2) disconnect and reconnect the hdmi cable

    3) if issue is fixed, but comes back, the box needs to be replaced

    4) if still not working, unplug the TV from the electrical outlet for about a minute and plug it back in

    5) if that fixed the problem it is a compatibility issue, and you should call to have an agent submit a report to engineering with the make and model of your tv so they're aware that that particular model is having an issue and can get it fixed

    6) if it is still not working, the unit needs to be replaced.

    other things to try are

    1) try a different HDMI cable, or see if the same cable and port work with another device (DVD player, another receiver, etc)

    2) try hooking up to a different tv that's the same model to rule out the software issue (i used to work at Sears, and a couple times had people call and ask if they could try hooking a box up to our tv's to see if they worked, never had a problem with it, try giving a couple electronics places a call and see if they'll let you test on one of theirs)

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