Recently I called D* to cancel out my service as I wasn't happy with the HDDVR I had at all. I did this with trepidation because of some of the horror stories here about this. When I said 'cancel service', I was quickly sent to a CSR to handle it. She was very pleasant and asked me why. I told her it was strictly the HDDVR. She responded that D* made the best ones and I told her we disagreed. No animosity and no defensiveness on her part. She made an offer to keep me as a customer, and it was a decent offer but I declined. She set up everything and explained the process. All is good. But, I was still unsure the process would go smoothly, so I emailed D* to confirm that I had cancelled. They responded that yes, it was cancelled, the recovery kit was on the way and all was good. Since then I emailed after they received the unit to inform them that they had received it and they acknowledged that and said they had 'noted' my account. Smooth as silk, and I think the followup email is something most should think about when doing things only available over the phone. Total time on the phone : 9 minutes. Not too shabby. Because of the way this was handled and the attitude expressed on the phone, I wouldn't hesitate to re-consider coming back when D* puts out an HDDVR that is good.