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Canceling Directv Service When Moving

Discussion in 'DIRECTV General Discussion' started by kb24sd, Oct 27, 2012.

  1. kb24sd

    kb24sd The Specialist

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    How deep does Directv investigate when a customer calls and says they are moving to a location where Directv service is not offered and there is no line of sight to install service.So that a current Directv customer who is under contract does not get hit with the early termination fee?

    I know that you have to call Directv and ask them to send a manager out to check the location to where you are moving to and they need to verify there is no line of sight to install service.

    Does a customer have to provide paperwork such as a rental agreement to the place where they are moving to.To complete the process and not get hit with the ETF?
     
  2. trh

    trh This Space for Sale

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    I'm not sure your moving will get you out of your contract even if you end up living in a place with no service available (no LOS).
     
  3. spartanstew

    spartanstew Dry as a bone

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    Yes, it will.
     
  4. dpeters11

    dpeters11 Hall Of Fame

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    But I do think you have to go through their process so that they verify that there's no LOS etc. they just won't take your word on it.
     
  5. kb24sd

    kb24sd The Specialist

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    So how deep do they investigate when they send a Directv manager out to the location you are moving to?

    Would I need to provide them with a rental agreement or property lease?
     
  6. spartanstew

    spartanstew Dry as a bone

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    I don't know, but I always thought you had to already be moved in.
     
  7. west99999

    west99999 Icon

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    Move, setup your order, tech comes out, if no LOS is found, supervisor is notified and within 72 hours he/she comes out and verifies, if no LOS still found your account noted by sup, it is then up to you and DTV cst service about what happens to your contract. In most if not all you will be let out.
     
  8. Xsabresx

    Xsabresx Icon

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    Sure does sound suspiciously like you are trying to weasel out of your contract to switch to Uverse because the Lakers network isnt carried on Directv yet.

    Just yesterday from a post you started in July...

     
  9. peds48

    peds48 Genius.

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    NLLP carries an ETF. NLOS does not
     
  10. west99999

    west99999 Icon

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    Yep so if the OP has LOS from a pole in the yard but landlord said it cant go there then it is on the account holder and not DirecTV.
     
  11. dpeters11

    dpeters11 Hall Of Fame

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    Cincinnati
    What does NLLP stand for? Can't seem to work out the acronym.
     
  12. west99999

    west99999 Icon

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    No landlord permission
     
  13. yosoyellobo

    yosoyellobo Icon

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    Nuclear Legacy Liability Program.:)
     
  14. inkahauts

    inkahauts Well-Known Member

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    Why don't you just suspend your account, after you get att or whatever installed, and then cancel that and turn your directv back on when they get the channel, which is looking a lot more likely today than it was three days ago, that they will have it for the first game.

    If I where you I wouldn't even bother with the hassle until the 31st of starting the process, just go to a bar for the second game, and then you have almost a week to get it worked out assuming they still don't have the channel. You can deal with anything for a week I would think.

    The hassle of trying to get away with lying might be a lot more trouble than its worth.
     
  15. kb24sd

    kb24sd The Specialist

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    Jun 21, 2012
    Bars in my area will have the game blacked out on 11-2 on NBATV.

    Same goes for you in the LA area.
     
  16. CCarncross

    CCarncross Hall Of Fame

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    You've only been a customer for 4 months, and you're already looking to get out of your agreement over a channel they dont carry yet huh? You have to setup the mover's connection, then they will come out and see you have no LOS or Landlord's permission etc...but you can't say you're moving and not move...
     
  17. inkahauts

    inkahauts Well-Known Member

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    Nope. I'll post the link tomorrow to a web site this lists many of them, but there are bars with twc in them so they will have the games. Plus now I have some neighbors and a friend that will have the games they have charter and FIOS.
     
  18. kb24sd

    kb24sd The Specialist

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    No need to post it. I've already seen the list that was compiled and created by a LG forum member.

    Also your alternative for watching the games IMHO is really a hassle for people without the channel and being a burden & annoying to your family or friends or neighbors just to go that route to watch the Laker games.That's going to get old real quick after about 3 games.

    Bar option is going to get expensive real quick also.
     
  19. yall2

    yall2 Mentor

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    Only the last 5 minutes of a basketball game is worth watching anyway. You can afford one drink in a bar :D
     
  20. narrod

    narrod Godfather

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    Of course it will. If DirecTv can't deliver the service you contracted for, due to los, the contract can't be enforced because they can't perform.
     

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