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Cancelled order due to extra charge.

Discussion in 'DIRECTV General Discussion' started by Mojojoe, Oct 22, 2012.

  1. Mojojoe

    Mojojoe Cool Member

    Oct 17, 2012
    The order wasnt placed online it was on the phone. Also the flyer says "may" not "will" charge a 19.95 charge. Thanks to the last posts for having a logical opinion. I wont be posting here anymore. Ill just lurk and get info on my own.
  2. tampa8

    tampa8 Godfather/Supporter

    Mar 30, 2002
    I have to agree with the call center. Different promotion, different rules.

    Where you are making the mistake is the offer is for a $200 Visa card to be given to you. It's not an offer for you to have $200 more than before the deal, but rather $180.01.
  3. MattScahum

    MattScahum Legend

    Oct 26, 2010
    If the order had a $0 charge, it was ordered online, over the phone from the phone number on the website(which is effectively the same thing) or with another type of specialized offer, which isnt the case based on price given. If your referring to my post as logical opinion, I would beg to differ. That was my job for 2 years, so its more like factual knowledge and your refusal to take a vastly superior offer to the one you originally signed up for because of a charge that dtv was very upfront about makes you the very type of customer that companies in this industry imho are trying to avoid
  4. Justin23

    Justin23 Hall Of Fame

    Jan 10, 2008
    There are certain rare instances that the $19.99 Delivery & Handling fee can be waived if ordering from D*'s direct sales group. But the rule of thumb is if you order online the D&H fee isn't charged, over the phone it is.

    The point here is it wasn't an "extra charge", it was 2 different offers. One had a D&H fee, the other did not.
  5. 242424

    242424 AllStar

    Mar 22, 2012
  6. iceman2a

    iceman2a Icon

    Dec 30, 2005
    Hudson, FL...
    So deal 1 was HR34 + hXX install for $0.

    Deal 2 was exactly the same but you put $180 in your pocket,
    and you cancelled because it was not $200!

    And then you came here to look to see what people thought :nono:
  7. usnret

    usnret Icon

    Jan 16, 2009
    242424 - what do you mean by "toxic"? Am I going to get some sort of malware??
  8. HGuardian

    HGuardian Godfather

    Aug 9, 2010
    Well the mailer he got says:

    Zero up front costs.
    $200 Gift Card.
    Nothing in the fine print.

    He calls. They tell him it requires $19.95 up front. There's clearly a gap in communication on their end, either there are up front costs, or there aren't. Their flyer says there are no up front costs, which I'm sure is not a misprint.

    It gets really tiresome when someone comes here asking for help and 90% of the responses are "Well it's still a good deal, and technically they don't have to get rid of that fee, so just suck it up and deal with it. TV is a luxury, go to Dish if you don't like it. You are a leech customer and DIRECTV doesn't want you anyway."

    Good luck OP. I'd just wait a week or so after cancelling the current order you have in. Maybe after you are cleared out of the system you can place the order again and avoid the fee.
  9. SledgeHammer

    SledgeHammer Icon

    Dec 28, 2007
    :D :D :D

    You don't get out much, do you? :D On a toxicity scale of 0 to 100, dbstalk is about a -3 trillion. Lots of censorship and deletes by the mods to keep it "family friendly".
  10. dpeters11

    dpeters11 Hall Of Fame

    May 30, 2007
    I think we're under 4chan at least :)
  11. The Merg

    The Merg 1*

    Jun 24, 2007
    Northern VA
    Actually, I think the OP stated that there was something in the small print that a fee of $19.95 may apply.

    - Merg
  12. cariera

    cariera Icon

    Oct 27, 2006
    So it appears that to take advantage of the offer they MAY have charged you $19.95. So what's the problem?

    According to you, the offer says there is a possibility that there will be a charge of $19.95 and when you placed the order that possibility became a reality. In this case, using your own stated observations, everything seems to be above board and straightforward.
  13. trh

    trh This Space for Sale

    Nov 2, 2007
    NE FL
    yep. In post #3.

    I wish I could qualify for this deal and get a $200 Visa card and only pay $19.95.
    Edit: a 34 and get paid... Nice.
  14. wahooq

    wahooq New Member

    Oct 19, 2011
    Tulsa, OK
    @op...I'll mail ya the 19.95 if you mail me back the gift card
  15. TBlazer07

    TBlazer07 Large Member DBSTalk Club

    Feb 5, 2009
    :lol: Don't expect any less around here with questions like that. :lol:
  16. iceman2a

    iceman2a Icon

    Dec 30, 2005
    Hudson, FL...
    First, there was something in the fine print about a $19.95 charge!
    He started off with an install with no up front costs then had a chance to keep that offer and get paid $180!

    It's tiresome to you that he came here for help????? :confused:

    To quote Ron White: "YOU CAN'T FIX STUPID"

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