Cancelled Sunday Ticket

Discussion in 'DIRECTV Programming' started by Hdhead, Jun 12, 2008.

  1. Jun 14, 2008 #41 of 341
    Hdhead

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    After cancelling and verifing it is gone from account, I stll have a message on channel 107 that says I am authorized. Maybe I'll get it for free. :grin:
     
  2. Jun 14, 2008 #42 of 341
    goober22

    goober22 Godfather

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    Sunny...
    Yeah? NOT!
     
  3. Jun 15, 2008 #43 of 341
    Bob Coxner

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    If 107 says authorized then you will be charged.
     
  4. Jun 15, 2008 #44 of 341
    Msguy

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    If you called to Cancel it and you are still getting the "You are authorized for this program" message on channel 107, I darn sure wouldn't call DirecTv and tell them about it. I'd wait till my next bill comes to see if I was getting charged for it. If Not then it is a DirecTv Mistake and maybe your receiver will still get the games.:D
     
  5. Jun 15, 2008 #45 of 341
    capecodsooner

    capecodsooner Legend

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    Cancelled without any trouble. Just told her to canx both SF and Sunday Ticket.

    She asked why but ofered no incentives to stay. Not that they would have worked. Product is too diluted in HD when I get my locals, ESPN, and NFL channel to suply me 4-6 games per week for "free".
     
  6. Jun 15, 2008 #46 of 341
    jimmyv2000

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    YES YOU WILL BE BILLED so call and have it removed so you get the buy prompt.


    it seems as those who canceled earlier had NFL-st/SF added again on 6/12 or 6/13.:mad: see my post about ch 107.(more detailed info is there)
    Wait until next month and see if added again. They(DIRECTV) seem to put back on at the Start of a new BILLING CYCLE
     
  7. Jun 16, 2008 #47 of 341
    nickff

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    The funny thing is if they charged $100 more for ST and HD was included, fewer people would complain (except maybe the old-hats). The fact that they advertise it as $99 for HD is what is causing the problem.

    BTW: I cancelled mine too.
     
  8. Jun 16, 2008 #48 of 341
    Dolly

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    Good for you :) It may be too much to ask for, but I hope we can send DirecTV a message ;)
     
  9. Jun 16, 2008 #49 of 341
    loudo

    loudo Well-Known Member

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    Can't speak for everyone, but my reason for dropping it is the constant price increases. When I first got it, with C-Band, it was $99.00 for the year. Today it is $368.00 (early bird price) for the entire package. For a little more money I can purchase the NHL & MLB packages and have sports entertainment year round, instead of only Sunday afternoons during football season.
     
  10. Jun 16, 2008 #50 of 341
    cbearnm

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    Maybe I don't get it, but if it is showing up as a $0.00 item, what's the big deal?

    Let's say you called in and cancelled. Then a month later it shows up as a $0.00 charge. What do you want them to do, issue a $0.00 credit? (Which it just might be anyway)

    If, then, the amount starts showing up as ~$50, I will just call D* and say I am short paying the bill by that amount, based on the fact that I have previously cancelled (on xx/xx/xxxx with CSR named XXXXXXXX, by retaining that info). The only problem is if you you use auto-pay, which I refuse to do for exactly that reason. You don't need to get a credit for what you don't pay them.

    And I don't think my decision is based on being able to afford it, it is based on not wanting to pay that amount. The local supermarket could have a huge sale on diapers and I don't feel the need to grab some.

    While ST is something that I have bought for 10+ years, the price/value balance had been tipped. Yes, it's cheaper than going to even 1 or 2 games, and I live over 300 miles from the closest NFL stadium. Over the last 5 years, I have spent much more going to NFL games than on ST. But comparing the two things are like going to a fine chop house for a filet mignon and saying it's the same as a box of Hamburger Helper at home. (OK, not exactly, but give me a break) There is no alternative to going to a game. Nothing else comes close. I have other options (friends, sports bars, prime time games, regular broadcast games) to ST. This year is the first year in more than 10 that I will pursue those alternatives.
     
  11. Jun 16, 2008 #51 of 341
    gusbuf

    gusbuf DBSTalk Club Member

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    On Friday, I sent both Chase Carey, CEO, and Ellen Filipiak, VP of Customer Service, an email explaining everything we have all talked about concerning the outrageous pricing of ST and especially SF. I urge you all to do the same. Not sure if I can post their email addresses, so I will and if the mods remove, so be it. You can find them easily at consumerist.com anyway consumerist.com is a fantastic website, BTW).

    Send an email to Directv CEO Chase Carey at chase.carey@directv.com

    Send an email to Ellen Filipiak at ellen.filipiak@directv.com

    I know these are the real email addresses as I had previously sent an email to complain about an illegitimate $5 chargethat supervisors refused to credit back to me. Within 48 hours of sending I got a call at my house from the office of the president of Directv and the problem was solved.

    I urge you to start the letter by quickly explaining how much you love D*, but then get into the crux of the letter and explain your position. If enough people write to Chase Carey, maybe they will do the right thing.
     
  12. Jun 16, 2008 #52 of 341
    BlueSnake

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    Thanks for the email addresses. I have sent my emails expressing my opinion on this issue.:sure:
     
  13. Jun 16, 2008 #53 of 341
    kenpac89

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    I called to cancel the NFL package, and he asked why. I told him that cost, especially for SuperFan was the main reason. Well, he offered me free HBO for 3 months (and I was actually going to add HBO to my account anyway, since I just canceled Starz). I said no dice. So, he then offered me 6 months of free HBO. I took that deal, since I was going to order HBO anyway.

    So, I look at those $84 I am saving on HBO through football season as coming out of my SuperFan account. He confirmed that I have the renewal rate of $249, plus the $99 SuperFan price would equal $348. Plus, I get $84 worth of HBO programming as part of that $348.

    It probably wasn't smart, and doesn't help the cause of people wanting SuperFan reduced or whatever, but I get to watch the Steelers in HD for at least one more season.
     
  14. Jun 16, 2008 #54 of 341
    goober22

    goober22 Godfather

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    Sunny...
    Yes, you DON'T get it. That is just a placeholder showing that you WILL be charged for NFLST in the next couple of months!!! It is like a notice to give you time to cancel if you wish. The problem is that some (many) of us have canceled and they keep adding back on!!!

    Per D*'s policy, once they charge you and the season starts, they WILL NOT issue a refund! That is what most people are concerned about. We try to cancel but D* keeps adding it back to our accounts!!! I have called in and canceled it 3 times because it keeps showing up!
     
  15. Jun 17, 2008 #55 of 341
    Dolly

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    Yes if it is still showing up on Channel 107 you haven't gotten it cancelled yet. And if you don't get it cancelled you will end up having to pay for it. And believe me for a lot of us we have had to put in a lot of time and effort to get the NFL Sports Ticket cancelled :mad:
     
  16. Jun 17, 2008 #56 of 341
    racemanva

    racemanva AllStar

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    I just called to cancel. was polite, never asked for anything other than to cancel ST. The CSR asked why I was cancelling and I told him the cost was getting to high. He immediately offered to give a $99.99 credit for SF. I accepted the deal. It took him 5 or 6 minutes to process the credit and he came back on and said that the credit had processed and it would show up on my bill as a 99.99 credit under adjustments and credits. Have my fingers crossed.
     
  17. Jun 17, 2008 #57 of 341
    Hdhead

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    The old CSR roullete game is on!! Good luck all!
     
  18. Jun 17, 2008 #58 of 341
    sadmaker

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    well done. i called to cancel and was offered nothing, so i cancelled.
     
  19. Jun 17, 2008 #59 of 341
    MikeP

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    I cancelled too. The CSR was very matter of fact/robotic. Didn't ask why I was cancelling, kept me on hold for a few minutes and that was that. No offer to keep it.
     
  20. Jun 17, 2008 #60 of 341
    OverThereTooMuch

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    I completely agree with you, and I hope they start to see this. I'm considering making the move back to cable because of this. The discounts you get when you have Internet + one of the digital TV packages are pretty interesting in most areas. Now it's just a matter of comparing the HD programming to see who has more that I care about.

    It's a shame that CSR roulette seems to be working again. Give everyone the same offer or don't offer it to anyone. I thought they were being more hardcore about credits, especially for SF.
     

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