Cancelled today after 24+ years

Discussion in 'DIRECTV General Discussion' started by ACR_Ted, Dec 5, 2018.

  1. Dec 5, 2018 #1 of 47

    ACR_Ted New Member

    May 11, 2010
    I just now got off the phone with DTV and cancelled my service after over 24 years. The CSR was quite friendly and apparently in the USA but made absolutely no effort to keep my business. She just asked why (too expensive and I don't watch much TV anymore) and she said OK and disconnected the account.

    She did say that they are shipping a recovery box kit and to return everything within 21 days or else. That did surprise me account the DVR is a HR22-100 and I thought they wouldn't want old stuff like that returned.

    Again I thought they would at least offer a discount like they did last year when I asked to disconnect. Oh well...I now get 84 channels off air (although about 1/2 of them are useless to me - shopping/religion/Spanish) and now I can see all of the sub-channels like Comet, Grit, etc that DTV does not carry. I also have Amazon Prime.

    She also said that I could get a welcome back offer soon but I doubt that I would be interested.

    APB101 likes this.
  2. Dec 5, 2018 #2 of 47

    slice1900 Well-Known Member

    Feb 14, 2013
    Directv's return process for receivers has always been messed up, they say they want stuff back they don't and vice versa. They say they are sending return kits and don't or vice versa.

    I always thought they should ask for everything back, and the ones they don't want they just send a box addressed to the company handling their recycling (Goodwill in Colorado last time I sent something) They sure aren't going to refurbish and re-use an HR22.
    raott likes this.
  3. Dec 5, 2018 #3 of 47

    raott Hall Of Fame

    Nov 23, 2005
    Heartily agree on this. Getting rid of Directv's property shouldn't be the the customer's responsibility and it would likely save receivers being tossed in a land fill.

  4. Dec 5, 2018 #4 of 47

    jimmie57 Hall Of Fame

    Jun 26, 2010
    Texas City, TX
    Your recovery kit could be an envelope to put the smart card from the receiver into and mail it back in a prepaid envelope. Some receiver they do not actually want back.
    Pay close attention to your bills to make sure you are not billed for the equipment and take pics of the items you are returning.
  5. Dec 5, 2018 #5 of 47

    the2130 Active Member

    Dec 17, 2014
    If you were hoping for a discount to stay, wouldn't it be better to just say so instead of telling them you want to cancel?
    rainydave, jimmie57 and sigma1914 like this.
  6. Dec 6, 2018 #6 of 47

    codespy Go Pack Go!!!! DBSTalk Club

    Mar 29, 2006
    The term ‘Cancel’ use to breed lucrative offers for many to stay with DirecTV in the past. Perhaps, that ship has sailed.
    ericknolls likes this.
  7. Dec 6, 2018 #7 of 47

    tenpins AllStar

    Jan 19, 2010
    I'm not sure a red carpet of credits would've made the OP happy. I do find it interesting when people call to cancel/ disconnect and actually get their service disconnected. It's like telling your boss here's my 2 week notice and they say you can leave now. I do understand the OP's disappointment after 24 years but...
    Steady Teddy, rainydave and sigma1914 like this.
  8. Dec 6, 2018 #8 of 47

    energyx Cool Member

    Aug 8, 2011
    I have an HR34 (Original 'Genie'), a couple HR24s and a first-gen mini. They sent me a single recycling "bag" for all of it. I canceled in August and they haven't tried to charge me for anything or ask for the cards back. The win-back offers are a $300 gift card to sign back up for a 2 year contract.
  9. Dec 6, 2018 #9 of 47

    the2130 Active Member

    Dec 17, 2014
    Yeah, if you just tell them you are calling to cancel, they may very well believe you and just carry out your request. I've gotten discounts, but I always start by telling them I am trying to keep my monthly bill under control without cutting any of my packages. Or I tell them I'm getting ready to renew my MLBEI and NFLST subscriptions but I don't want my bill to get too high. They usually offer at least something.
    ericknolls likes this.
  10. ACR_Ted

    ACR_Ted New Member

    May 11, 2010
    A few weeks ago I called DTV to see if they would extend or reinstate the $30/month credit they gave me last year when I wanted to cancel. At that time they said no, so I said no...cancel. Then they had some excuse that they couldn't cancel because of some account changes or something.

    So I then suspended my account to see if I would miss DTV or not (I really don't, at least not for $110/month) and then I called in again and the best they would do was $20/month off, I said no - I will cancel. They transferred me to some other number/csr and that is the one I mentioned above that wouldn't do anything at all.

    Oh well...I guess ATT doesn't want my'd think that some revenue would be better than no revenue from me.

    So be it....

  11. brett1198

    brett1198 Cool Member

    Jun 16, 2007
    Every 2 years I call to get a discount, my last one is expiring in a few days. This time I think I will just downgrade a package and maybe get rid of a reciever I don't use that much. Going to take a wait and see approach and make any decisions at the end of next year.

    Sent from my LG-H871 using Tapatalk
    Last edited: Dec 6, 2018
  12. Mark Holtz

    Mark Holtz New Texan

    Mar 23, 2002
    I finally convinced my mother to start paying the DirecTV bill in full. However, with a pending move will come a cancellation. I have no intention of having any subscription television service in my new place partially because of the lack of compelling content.
  13. Rich

    Rich DBSTalk Club DBSTalk Club

    Feb 22, 2007
    Piscataway, NJ
    Not the worst thing that could happen to you. If you don't care about sports, streaming is a much better option.

  14. jdh8668

    jdh8668 Legend

    Nov 7, 2007
    Every year I do the same dance with them. When the prompt comes up I say "cancel" which always takes me to retention. I always approach the Directv person with: " I really like my Directv, and have been with you _____ years, but your costs are so much higher than DISH networks package and they guarantee me even more channels for a lower price and it's guaranteed for two years. I usually get $50 to $60 off per month. Do your homework first by having Dish's package rates ready to go.
  15. APB101

    APB101 Icon

    Sep 1, 2010
    I like these types of threads because original posters are relating why they made their decision. It is in aligning with trends. But, it is also personal. So, I understand. I am still subscribing to a linear cable-television package. I am with AT&T”s DirecTV. (It is the best choice for me. I don’t live alone. So, I should use the word us.) It will be this way for a while longer.
  16. bmetelsky

    bmetelsky Cool Member

    Feb 28, 2009
    So, you basically left over a $10 credit per month, which is $120 over the course of the year? If you were unhappy with the service, I could understand that. If you were happy with the service, then was it really worth it to you to cancel for that bit of change?
  17. Robert Tipton

    Robert Tipton New Member

    Dec 20, 2018
    I think the biggest problem is that it's no longer Direct TV it's AT&T as I'm tired of the price hikes, poor customer service, pixelation just started happening, 4K box always had to be reset in order to watch 4K. It's so funny how I have been calling the last 2 month about any promotion as my bill was soon going be jacked up over $70 more a month as I'm now happy to have switch over to Dish, also I thought it was funny when I told the Direct TV Rep. about switching they never said anything to me in order to keep me as their customer. Maybe in 2 years from now I may return but AT&T has a long way to go before they get me back. I love how they bought the rights to HBO and still can't give you a decent discount.
    Rich likes this.
  18. jaydarl

    jaydarl New Member

    Sep 15, 2014
    Today is my last day with DirecTV after six years. The last two of which I have been getting $70/month in discounts after doing the dance. To be honest, I can't go back to paying more and I fully understand AT&T no longer giving me such a deal. I won't go back to Comcast/Xfinity. I was willing to give Dish a shot and even had an installation appointment, before DirecTV called with a very good offer. Dish came strong as well when I called to cancel my appointment, but I didn't feel like learning a new platform.
  19. BrendanJ

    BrendanJ Member

    Dec 22, 2018
    These threads never mention payment history, credit score(poor, average, great, perfect as examples), protection plan or no, and well as what package the customer was on, and I'm not shocked as to why.
    It's no secret that premium channels are basically free every 6 months, hd extra pack every 3 months, and Directv wants contract extensions from customers through equipment upgrades as it helps project customer base/profits going forward. "I don't watch tv much anymore" is basically code for I switched to select-choice long ago. You appear to rarely upgrade your receiver(s), and are high cost low profit customer. Yet you're shocked they didn't beg you to stay.
    compnurd and MysteryMan like this.
  20. reubenray

    reubenray Godfather

    Jun 26, 2002
    So did you switch to Dish or not?

    This may be how it plays out for me next week. I got my cost from Dish and I will call Directv's retention number to see what or if they offer me any more discounts. I also have an installation appointment set up for Dish that I can cancel or not. What else did Dish offer when you called to cancel? I don't mind the learning curve of a new system, but I am sure my wife will hate it.

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