Cancelling DirecTV

Discussion in 'DIRECTV General Discussion' started by boilerjt, Jun 13, 2011.

  1. RACJ2

    RACJ2 Hall Of Fame

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    That's not too bad, but add the video and with franchise fees and taxes, one could still hit $20+. Of course it varies by state.
     
  2. boilerjt

    boilerjt Icon

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    I called yesterday to cancel my DirecTV service. I was surprised at the lack of "deals" offered to me to retain my business (I am a 6 year customer) and I did not ask for any. The only things the CSR mentioned was to reduce programming to save money and the option of suspending my account. No offers for free equipment upgrades, credits, or other goodies. I was going to cancel anyway (I did not mention I already had my cable hooked up), but it was a little surprising that they didn't try very hard to keep me.
     
  3. Upstream

    Upstream Hall Of Fame

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    Wait three weeks and see what they offer you to come back. :eek2:
     
  4. mdavej

    mdavej Hall Of Fame

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    +1

    Doesn't make sense to me, but after a few weeks you get a mailbox full of all the new customer deals (which are pretty sweet) plus offers to pay the ETFs to leave your new provider (up to $200 or so).
     
  5. cypherx

    cypherx Hall Of Fame

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    PA - Berks...
    Cable is a hit or a miss. It's very area dependant. In my location our local cable company has an excellent HD channel lineup. They have more HD channels that I would want to watch (like DIY, BBCA, E!, AMC, TCM, TruTV, Fuse, NatGeo Wild, etc..)

    However their equipment sucks. It's a horrible experience. Searching... a bear. Remote DVR management - non-existent. Multiroom DVR-NADA.

    Sure bundling my already Phone+Internet with them would most likely be a better value... but when I want to find something on TV I like the DirecTV on screen guide, the search and the iPad app. Programming the DVR remotely is great too. Accessing the DVR from multiple rooms in the house... priceless. I can't tell you how many laughs we endured from watching funny YouTube video's on the TV either.

    The only thing that our cable company could possibly do to win me over is start offering those Tivo Premiere Q's that were shown at the 2011 CableShow. Quad Tuner, Multiroom, ipad app, remote DVR management, HD-GUI and built in access to Video on Demand. RCN already has some in the lab. Seems like neat stuff... but for now DirecTV has a better user experience, and according to Mike White that is about to get even better this October.

    For the missing HD? Well I guess there's always BitTorrent.
     
  6. leadout_kv

    leadout_kv Mentor

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    Nov 4, 2006
    Have you thought about calling dtv and telling them what you're telling us? I call dtv every 6 months or so and they cut my bill sometimes in half.
     
  7. dpeters11

    dpeters11 Hall Of Fame

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    Sounds like he did, and they just suggested dropping the package down or suspending.
     
  8. j_t

    j_t Cool Member

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    Sep 3, 2008
    I'm in the same position as Boilerjt. My DTV bill is too high, I have been with DTV for years and the promos at cable and uverse seem appealing. I called to cancel and they offered me $10 off for the next three months.

    LubbersLine, what do you say to the CSR to get them to cut your bill?
     

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