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Cancelling HD Extra Pack

Discussion in 'DIRECTV General Discussion' started by jab5325, Aug 24, 2010.

  1. jab5325

    jab5325 Cool Member

    Apr 14, 2010
    I got the HD Extra Pack free for a few months back in June. I don't watch it at all, so when I got my statement this morning, I figured I'd cancel it online.

    It told me that if I cancel it, I must change my package. I have HD Extra + HDDVR for $79.99/month, with a $10 HD autopay credit. I realize that the package isn't offered anymore, but, that doesn't make sense that I'd have to change my package just because I want to drop HD Extra.

    Is that really the case, or is the website messed up?
  2. sdicomp

    sdicomp Godfather

    Sep 12, 2006
    Same happened to me.

    Just call a CSR. They can cancel it for you without changing your package.

    BTW, HD Extra pack is free again for 3 months!
  3. skizer

    skizer AllStar

    May 16, 2004
    I've had the same issue.

    It will take a CSR all of about 30 seconds to get it cancelled. It was a painless process.
  4. bjdotson

    bjdotson Legend

    Feb 20, 2007
    If you have a grandfathered package, changes have to be made by a CSR

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