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Cannot watch live shows

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Papa J, Feb 8, 2015.

  1. Feb 8, 2015 #1 of 5
    Papa J

    Papa J Legend

    158
    1
    Nov 26, 2007
    My brother has Directv and just started having a strange problem. He gets a blank screen if he tries to watch live tv. He can record the desired channel and then start watching it right away. He has a HR 24. Any ideas on what the problem is would be appreciated. There is no av receiver. An hdmi cable is used. He has tried resetting the HR24.
     
  2. Feb 9, 2015 #2 of 5
    litzdog911

    litzdog911 Well-Known Member

    12,496
    179
    Jun 23, 2004
    Mill Creek, WA
    How is he resetting his HR24? Red reset button behind front panel access card door? Has he tried pulling the HR24's AC power for a few minutes, then repowering?

    Also, have him try using a different video/audio connection as a test .... Component Video (red, green, blue RCA cables) will still provide HD video.
     
  3. Feb 9, 2015 #3 of 5
    Athlon646464

    Athlon646464 Yada Yada Yada DBSTalk Gold Club

    4,046
    530
    Feb 23, 2007
    Uxbridge, MA
    The same thing happened on our 24 last night. We were able to play any of our recordings, but 'live' TV yielded a blank screen on any channel.

    We did a double menu reset (twice in less than 30 minutes) and everything seems OK so far......

    :righton:
     
  4. Feb 11, 2015 #4 of 5
    Jammasterd

    Jammasterd AllStar

    97
    0
    Jul 6, 2006
    Do a "short test" for the hard drive. I failed.

    I had blank live tv and freeze ups.

    There is another thread similar to this one, called
    "Code 21-A problem has been detected in the storage device".
     
  5. Feb 13, 2015 #5 of 5
    Papa J

    Papa J Legend

    158
    1
    Nov 26, 2007
    Thank you for the responses. He reset it again and the problem went away.
     

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