Can't Access On Demand on HR-44

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by MizzouTiger, Dec 2, 2014.

  1. MizzouTiger

    MizzouTiger Icon

    645
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    Jan 9, 2007
    We have an HR-44 setup with two HR-24's. We can't access on demand on the HR-44. Ran system test and it says everything is okay, internet is connected. I can go to either of the HR-24's and have no problem getting on demand. Any ideas what's going on??
     
  2. peds48

    peds48 Genius.

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    Any error message? “can’t access” is not enough to go by.

    First thing to try is resetting your DVR/Receiver using the red button behind the front panel access card door. See if that helps. ( on side panel on H25 receivers

    How are you connecting your DirecTV® receivers to the internet?

    Press the DASH key on your remote control, does the pop up message indicates “Internet: CONNECTED"?
     
  3. litzdog911

    litzdog911 Well-Known Member

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    Jun 23, 2004
    Mill Creek, WA
    How long has the HR44 been connected to the internet? It can take a few days before OnDemand is working.
     
  4. Rob

    Rob Icon

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    Apr 22, 2002
    This is true, and if you reset it, it make take a few days again.
     
  5. MizzouTiger

    MizzouTiger Icon

    645
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    Jan 9, 2007
    I have tried resetting the HR44. Still cannot get on demand.

    The receivers are connected to the Internet through a broadband DECA connected to my router.

    When I press the dash button on the remote, it says Internet is connected.

    As I said originally, I can access on demand on either of the two HR24's.

    The HR44 has been connected for a couple of months.

    As far as an error message, it just says "xxxx (channel name) is currently not available" where xxxx is the on demand channel number.

    I know we have been able to access on demand on the HR44 previously.
     
  6. peds48

    peds48 Genius.

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    Try doing an smart search for CLEARMYBOX and wait 24 hours.
     
  7. MizzouTiger

    MizzouTiger Icon

    645
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    Jan 9, 2007
    Thanks for the CLEARMYBOX advice. I did that after I got home yesterday and after a few hours, was able to get VOD again.
     
  8. peds48

    peds48 Genius.

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    Jan 10, 2008
    NY
    Awesome. Thanks for the update.
     

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