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Can't login to Directv website (AT&T is great, huh?!)

Discussion in 'DIRECTV General Discussion' started by WB4CS, Aug 6, 2018.

  1. Aug 6, 2018 #1 of 13
    WB4CS

    WB4CS Active Member

    157
    33
    Dec 12, 2013
    Huntsville, AL
    Trying to login to Directv.com to make a change on my programming package and watch live TV on my laptop while I get some work done. When I login from the DTV website, it eventually ends up at an AT&T site that says, "We noticed you tried to sign in with your AT&T Access ID and password" and then goes on to recommend clearing cache and trying again. When I do, I just loop back around to the same place. Even trying to watch live TV is now impossible because it just loops me around and around for eternity telling me I'm not signing in correctly. If I go to "My DirecTV" from my AT&T account, it's barely got any info listed except for "Generic Package."

    I'm sure this will mean several calls to Customer Support where "Bob" from India will be glad to assist me. Has anyone else ran into this before? Or is this just part of the new normal thanks to AT&T?
     
  2. Aug 6, 2018 #2 of 13
    Clemsole

    Clemsole Godfather

    384
    1
    Sep 8, 2005
    Washington...
    I have no problems loging to DIRECTV Official Site | Call to Order 1-800-490-4388
     
  3. Aug 6, 2018 #3 of 13
    Microphone

    Microphone AllStar

    150
    11
    Jan 30, 2007
    Nor do I. Try clearing everything and start again.
     
  4. Aug 7, 2018 #4 of 13
    cypherx

    cypherx Hall Of Fame

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    Last pass gave me a warning how the credentials are going to be sent to ATT.com but the website is DirecTV. And also the username and password fields would not auto fill... I had to copy and paste them in. Other than that I was able to log in without an issue.

    I do not have an AT&T Wireless ID if that makes any difference. My login information was created and only used for DirecTV. My wife has an AT&T cell phone and on AT&T Wireless she uses her email address to manage that bill. My AT&T wireless is paid for from my employer so I do not have an AT&T Wireless ID.

    I also used Google Chrome for this test.
     
  5. Aug 7, 2018 #5 of 13
    WB4CS

    WB4CS Active Member

    157
    33
    Dec 12, 2013
    Huntsville, AL
    I've tried 4 different computing devices, on 3 different networks, on Safari, Chrome, Firefox, and IE, and cleared all cache and cookies on each device. It's an issue on their end as they are transitioning DTV accounts into AT&T accounts.
    Apparently I'm not the only one with this issue: after speaking to 15 different people, i was told to use att.com not directv.com
     
  6. Aug 7, 2018 #6 of 13
    JMCecil

    JMCecil Godfather

    331
    3
    Jan 20, 2007
    I had the same problem. From what I can tell, my old password format (characters) are not supported by the new login service, so it was forcing me to change. When I tried to do the password change it said it couldn't find my account info... which I've had since, you know, 1997. It then gives you a support number that is for AT&T phone service, NOT DTV.

    Short answer is to call DTV support directly. They acknowledged that they had an issue with some older accounts and that a manual reset had to be done. I was finally able to login after that.
     
    jimmie57 likes this.
  7. Aug 7, 2018 #7 of 13
    Clemsole

    Clemsole Godfather

    384
    1
    Sep 8, 2005
    Washington...
    I do not have any problems loging in to
    DIRECTV Official Site | Call to Order 1-800-490-4388
     
  8. Aug 7, 2018 #8 of 13
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    May 17, 2010
    USA
    Am not experiencing any issues logging into DIRECTV website.
     
  9. Aug 7, 2018 #9 of 13
    Getteau

    Getteau Icon

    871
    11
    Dec 19, 2007
    Houston
    They must be in the middle of transitioning accounts over to AT&T. I just logged in with my main account and it stayed on the old DTV site. I then tried logging in with the account for my vacation house and it redirected me over to ATT.com. The ATT site had my equipment, but didn't have my bill.
     
  10. Rich

    Rich DBSTalk Club DBSTalk Club

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    Feb 22, 2007
    Piscataway, NJ
    I can't get into the Protection Plan to put in a claim. I have to call the PP and go thru Asurion. Nobody seems to have a clue about this, I've tried and tried. It's not my computers.

    Rich
     
  11. JMCecil

    JMCecil Godfather

    331
    3
    Jan 20, 2007
    I was responding to the OP. I had the same issue and the only solution was to get them to manually reset my account. When I tried to do the account reset it would forward me to the AT&T system which does not have my account in it. And it seems the reason my account suddenly quit working is that my password had special characters in it that the new system does not allow. Again, this was only in response to the OP.
     
  12. ericknolls

    ericknolls Member

    112
    5
    Aug 18, 2013
    New York,...
    I see what they mean - when they say Rome wasn't built in a day. Hope you find a solution to your signing in issue.

    Sent from my XT1609 using Tapatalk
     
  13. TheRatPatrol

    TheRatPatrol Hall Of Fame

    7,618
    307
    Oct 1, 2003
    Phoenix, AZ
    I can’t log into the D* app. Anyone else having issues?
     

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