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Can't order AM21N?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by kevinturcotte, Mar 29, 2012.

  1. kevinturcotte

    kevinturcotte Active Member

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    Right now I'm looking to have them ship it out and just bill it to the account. Once I get my check next week, I can actually buy one wherever I want.
     
  2. Scott Kocourek

    Scott Kocourek Well-Known Member

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  3. harsh

    harsh Beware the Attack Basset

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    CSRs are trained to read scripts. In view of the evidence (the consistency of the answer), it appears that the scripts explicitly say no dice.
     
  4. Richierich

    Richierich Hall Of Fame

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    Yes, but there was discussion a couple of weeks ago that many many CSRs Ignore Scripts and don't read Info given to them and therefore they make ignorant decisions and I have run into this many many times where I had to instruct the CSR how to proceed and why he/she was wrong.

    Clearly, if you have OTA you are Allowed by the FCC to have those OTA Channels and Directv therefore accomodates this request and it has Nothing to do with the fact that you also have HD Local Channels via Directv.

    I have left my OTA Antenna up just to get OTA when there is a Bad Rain Storm and my Directv goes out. Very Useful in those situations.
     
  5. wahooq

    wahooq New Member

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    locals dtv provides have no bearing on am21 availability....the csr's are wrong
     
  6. wahooq

    wahooq New Member

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    Tulsa, OK
    and yes you can have it billed
     
  7. Richierich

    Richierich Hall Of Fame

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    EXACTLY!!!
     
  8. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Not all of us are old rich guys with money to blow who brag about their 5+ DVRs with 5+ 2 TB drives every few days. :rolleyes:
     
  9. naijai

    naijai Hall Of Fame

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    Just one question
    What model HDDVR(s) do you have on your account ?
     
  10. kevinturcotte

    kevinturcotte Active Member

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    1 hr34
    1 hr24
    2 h24
     
  11. CCarncross

    CCarncross Hall Of Fame

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    I don't think they arent letting him buy it, they just arent allowing him to charge it to his acct. Maybe he is a relatively new customer, kevin, didnt you just come back to D* a few months ago?
     
  12. kevinturcotte

    kevinturcotte Active Member

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    Yes, last month, but we're not even getting that far on the phone. Nothing about payment, or billing it to the account, was mentioned. Just that I'd like to order an AM21N, and the blanket response that it's impossible because they offer my HD locals.
     
  13. wahooq

    wahooq New Member

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    they are confusing DNS with OTA i bet money
     
  14. CCarncross

    CCarncross Hall Of Fame

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    Like others have said, when you can afford it, just order it through your on-line D* account. It literally takes 5 minutes and they fedex it right out.
     
  15. hasan

    hasan Well-Known Member

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    That's the best explanation I've seen yet.
     
  16. mdavej

    mdavej Hall Of Fame

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    If you want to save a few bucks, you can often find them on ebay for $40 or less shipped. I've gotten several that way over the years when DirecTV refused to sell me any.
     
  17. wahooq

    wahooq New Member

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    It's the only trhing I can figure...it is very plain that am21's are available for all receivers than support them regardless of what programming we provide...and kevin thinking fu8rther about it...is the csr's cant bill it ask for a sup because they can...sometimes that option is blocked out to certain level agents
     
  18. kevinturcotte

    kevinturcotte Active Member

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    Update: Called a couple of times last night, and continued to get the same response. Emailed Ellen at the President's Office last night before going to bed. I tried again one more time today, and was even connected with Retention. Even THEY couldn't let me order it. A very nice woman from the President's Office just called me, and said that the computer showed a couple of times that the order was attempted, but never successful. She somehow managed to get around this by turning my local channels off, ordering the AMN21, and then turning the local channels back on. I don't know, but it worked lol She even billed it to the account, so I would imagine it will be sent out on Monday.
     
  19. Richierich

    Richierich Hall Of Fame

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    Congratulations!!!

    Ellen Filipiak's Office has always responded very well and quickly to Resolve my Problems in the Past so Great News and Enjoy. :)
     
  20. Shades228

    Shades228 DaBears

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    This is a fail safe so that if a customer really wants one they have to do it themselves online if locals are provided in that area. It's the same thing to ship for self installation of receivers as well.
     

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