I just got a replacement HR-21, and the captions are all messed up. There's two issues: They're not being being displayed in the "classic" style, with white text in a black bar. No matter how I tweak the settings for "Font" and "Panel", it never changes. Whenever the captions cover two lines at once, it gets all smushed together. But here's the weirdest part -- on rare occasions, the captions will change on-the-fly and look totally normal, then quickly go back to being messed up. The link below is a segment from the latest episode "V" I recorded on my phone. Not only can you see the captions being garbled, but at the 0:45 mark you can witness the captions changing on their own. Then by the end of the clip, it changes back again. http://www.youtube.com/watch?v=Ckt8CeqFkkg In 3 years of having my original HR-21, I never once had an issue with captions.