CBS All Access

Discussion in 'Internet Streaming Services' started by b4pjoe, Dec 27, 2019.

  1. Dec 27, 2019 #1 of 189
    b4pjoe

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    Just noticed recently that there is now a CBS All Access app on my LG TV. Had never seen that on any LG TV I have owned before. LG Software version 4.70.20.
     
  2. Dec 27, 2019 #2 of 189
    b4pjoe

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    Web OS: 4.7.0-50706 has the app.

    Web OS: 3.8.0-61113 does not have the app.
     
  3. Dec 27, 2019 #3 of 189
    1948GG

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    In general, and I would suspect LG is no different, streaming apps pay the manufacturer to develop and add such apps to their product, including some years of updates. I own several samsung products that slowly become app unusable as they are no longer updated, unlike stand-alone boxes like roku that update apps consistantly.
     
  4. Dec 27, 2019 #4 of 189
    Andrew Sullivan

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    I have CBS All Access on my new Samsung 82NU8000 and I have been on the phone several times with CBS All Access because whenever I switch away and come back to CBS All Access I get a message "oops, we're sorry but an error occurred. We're working on it and will be back streaming soon". If I turn the TV off and then back on CBS All Acces comes back, until I switch back ad forth again. They gave me a Case number and said they would get back to me. That was two weeks ago. I followed up with a email complaint to Customer Service and included the Case number. No response.
     
  5. Dec 27, 2019 #5 of 189
    wmb

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    Have you tried removing and reinstalling the app? Maybe reboot the TV in between? I'm not sure the TVs reboot every time you 'turn them off.' I think they just enter a sleep mode.

    My thought is some component of the app has been corrupted. A clean install may fix it.


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  6. Dec 27, 2019 #6 of 189
    Andrew Sullivan

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    Yes I did a uninstall/reinstall. The phone rep had me unplug the TV for 2 minutes and checked on their end for any possible subscription problems. She gave me a Case number and told me she would send it up to a higher tech level. I asked if they were experiencing any kind of hand snake issues. She didn't know what that meant. I have not received any response. I also downloaded CBS All access onto my Firestick. This problem does not exist on my Firestick version but the PQ is noticeably worse via the Firestick.
     
  7. Dec 27, 2019 #7 of 189
    Rich

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    Which is why we recommend using streaming devices. Throw in using a TV set remote for the TV apps and you have no end of problems.

    Rich
     
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  8. Dec 27, 2019 #8 of 189
    Rich

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    Again: Which is why we recommend using streaming devices. Throw in using a TV set remote for the TV apps and you have no end of problems.

    Rich
     
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  9. Dec 27, 2019 #9 of 189
    Rich

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    Try an Apple TV box or the new Nvidia Shield. Less expensive would be the Fire TV Cube, which is a helluva lot more powerful than any Fire Stick and you can get the Cubes on sale at a decent price. I just bought a second generation Cube and it's wicked fast. Someone might think the Cubes are for voice control usage only, that's so wrong it's ridiculous. Simply put, the second generation Cubes are the most powerful Fire TV devices we've ever used.

    Rich
     
  10. Dec 27, 2019 #10 of 189
    dod1450

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    It would be nice if the LG have both Kanopy and Hoopla available.
     
  11. Dec 27, 2019 #11 of 189
    wmb

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    Next step would be factory reset of the TV, assuming that results in a clean install of the OS.

    I'm not sure what handshake issues might be. I would think they are making a web request. The fact that it's working on other devices with your account leads me to believe there is a configuration problem with that app on that device.


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  12. Dec 27, 2019 #12 of 189
    b4pjoe

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    Agree on this most of the time. In my case I was glad to see it on my LG in the hopes the LG my wife watches would have it too as she does not do well with having to switch to another HDMI input and using another streaming device but she does OK using the TV apps. Alas her LG is the one year older model that still doesn't have the CBS All Access app.
     
  13. Dec 28, 2019 #13 of 189
    wmb

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    Try updating the operating system on the TV.


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  14. Dec 28, 2019 #14 of 189
    b4pjoe

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    Yeah I tried that. It says it is up to date so my guess is that it will only be available on LG TV's running web os 4 or higher.
     
  15. Dec 28, 2019 #15 of 189
    Rich

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    My wife struggled with the HDMI input thing too. Bought the first Cube, put it in the family room and showed her how to use the Cube to change inputs. Solved that problem quickly. Had to put Cubes on all the TV sets after that. The Cube is the best HDMI switch I've ever had.

    Rich
     
  16. Dec 28, 2019 #16 of 189
    mjwagner

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    I solved that problem using Harmony Elites. My wife has no problem pressing on the touch screen where it says “Watch FireTV” or “Watch a Movie”. I installed one in the family room and one in the home theater. The AV equipment installed in each area is vastly different but the Elites mask all that complexity for her.
     
  17. Dec 28, 2019 #17 of 189
    dod1450

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    I do not have CBS access on my TV. I am running Webos 5.x
     
  18. Dec 28, 2019 #18 of 189
    b4pjoe

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    From what I gather the latest version of webos is 4.5. Are you sure that 5 isn't the version of the LG firmware? My wife's LG is running webos 3 but the LG firmware is 5.x and it is not available on it either.
     
  19. Dec 28, 2019 #19 of 189
    b4pjoe

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    If I give her another remote to use it will probably need to be surgically removed from an uncomfortable spot. :D
     
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  20. Dec 29, 2019 #20 of 189
    Rich

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    Damn near exactly what happened when I bought the first Harmony remote. Thought I was making things simpler and failed miserably again.

    Rich
     

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