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Discussion in 'DIRECTV Tips and Resources' started by tomasmk2003, Aug 19, 2012.
We already ruled out any issues with encryption by trying an open connection.
At this point I would bet port forwarding would probably resolve the problem. I know I had to do it to get my Apps on the DVR to work. I had to use manual port settings in the DVR setup and port forward those ports on both my DSL modem/router and my Cisco router since I have them connected. I don't use the wireless on my DSL modem/router.
yes, there are some installers who just don't get how things work [and don't].
WEP shouldn't be an issue, though these days, it's seen as no security, compared to the others.
This tends to come down to the router and what ports the ISP open up on their end.
My 2Wire [AT&T] doesn't need anything opened, and TVApps work fine with network services reporting the <202> error.
This isn't always the case though.
Even AT&T needed to open a port on my router so I could access my old email server, so "nobody's perfect".
yes i read that but we cant not use encription. it would kinda say its ok to steal your neighbors wifi. to me it sounds like the connection with the cck-w is not good. restoring defaults and connecting would generate a new ip address from the router. on the result page for connection. the is a number in ( ) either a 1,9,13, or a 22. that would tell what kind of a failure it is.
Wasn't offering it as a solution, just tried it to see if the encryption was the problem, which it was not. Just ruling out pointless steps.
The subcode could help determine what is happening... The OP left it vague saying the CCK-W 'will connect to the network'... Does that mean he is seeing Connected for the Internet status?
ok. so opening these ports has to be the isp?
ive been looking for help with this. we no longer even refer people to thier isp because
there can be charges. and when a techs in a home i can only help him t/s so far without fear of damage to customers network thru error.
Most of us are using WPA2 at least.
I'm not sure the router will change IP address assignments until it's been rebooted as it keeps tract of the MAC address for each.
No you just need to know what ports and type of port to open for the local IP. The port forwarding is done within your router settings. He could probably just go into Network Setup on the DVR and see what the ports are for Network Services, use Manual Settings and use those as both UDP/TCP port forwarding. I also have UDP Port 1701 in addition to the other two on my Cisco router. Not sure if that mattered but it didn't hurt anything. I labeled it DTV Apps so maybe it did matter, I don't honestly remember. I have DMZ disabled too so you may as well leave that alone. DMZ is a totally firewall free connection which is not good unless you absolutely need it.
ok. but i dont get it. our ird will not even try to make a connection without some security. <could be wrong but thats what the notes say on it>
Well, if you have access to the ports needed, you're a step ahead of us.
Every ISP may handle this differently.
It seems rare that a CCK and a WCCK wouldn't work the same. I've tested both before their release and haven't seen any problems.
The WCCK has an option for the security to be disabled, so it should run completely open [should you so want] if that's how you have your router configured.
oh i was not saying it would not work with wpa2 but for some reason comcast is hard for us to connect too. we all have to use a b-band deca. and thank yall for taking the time to help with this. i was told we use those 3 ports for all we use. but without making changes to the router our hand are tied and i wouyld love to be able to provide people with a solid solution to this.
I really wish they would have given me the WCCK so I could offer better help here as far as troubleshooting that device. Maybe I should call and ask for a replacement.
It's going to be tough to have a customer go into their router if they don't know what they're doing, and "we know" the techs aren't supposed to go there.
I wish there was reference material on what ISPs blocked what ports, I thought ISPs started leaving all ports open years ago...
How many screen shots of the GUI do you want/need?
This issue most likely has nothing to do with the ISP end. It is the router blocking the ports that need forwarding.
been reading all the posts and some of you are wrong. im an IT tech. i would like to get in on this form. what is the original problem