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CCK can't connect to my comcast router

Discussion in 'DIRECTV Tips and Resources' started by tomasmk2003, Aug 19, 2012.

  1. Aug 19, 2012 #21 of 233
    banditt76

    banditt76 Godfather

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    We already ruled out any issues with encryption by trying an open connection.
     
  2. Aug 19, 2012 #22 of 233
    banditt76

    banditt76 Godfather

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    At this point I would bet port forwarding would probably resolve the problem. I know I had to do it to get my Apps on the DVR to work. I had to use manual port settings in the DVR setup and port forward those ports on both my DSL modem/router and my Cisco router since I have them connected. I don't use the wireless on my DSL modem/router.
     
  3. Aug 19, 2012 #23 of 233
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    yes, there are some installers who just don't get how things work [and don't].
    WEP shouldn't be an issue, though these days, it's seen as no security, compared to the others.
     
  4. Aug 19, 2012 #24 of 233
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    This tends to come down to the router and what ports the ISP open up on their end.
    My 2Wire [AT&T] doesn't need anything opened, and TVApps work fine with network services reporting the <202> error.
    This isn't always the case though.
    Even AT&T needed to open a port on my router so I could access my old email server, so "nobody's perfect".
     
  5. Aug 19, 2012 #25 of 233
    doolittle.dtv.iss

    doolittle.dtv.iss Cool Member

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    yes i read that but we cant not use encription. it would kinda say its ok to steal your neighbors wifi. to me it sounds like the connection with the cck-w is not good. restoring defaults and connecting would generate a new ip address from the router. on the result page for connection. the is a number in ( ) either a 1,9,13, or a 22. that would tell what kind of a failure it is.
     
  6. Aug 19, 2012 #26 of 233
    banditt76

    banditt76 Godfather

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    Wasn't offering it as a solution, just tried it to see if the encryption was the problem, which it was not. Just ruling out pointless steps.
     
  7. Aug 19, 2012 #27 of 233
    Kaiser Bob

    Kaiser Bob Cool Member

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    The subcode could help determine what is happening... The OP left it vague saying the CCK-W 'will connect to the network'... Does that mean he is seeing Connected for the Internet status?
     
  8. Aug 19, 2012 #28 of 233
    doolittle.dtv.iss

    doolittle.dtv.iss Cool Member

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    ok. so opening these ports has to be the isp?
    ive been looking for help with this. we no longer even refer people to thier isp because
    there can be charges. and when a techs in a home i can only help him t/s so far without fear of damage to customers network thru error.
     
  9. Aug 19, 2012 #29 of 233
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    :confused: Most of us are using WPA2 at least.
    I'm not sure the router will change IP address assignments until it's been rebooted as it keeps tract of the MAC address for each.
     
  10. Aug 19, 2012 #30 of 233
    banditt76

    banditt76 Godfather

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    No you just need to know what ports and type of port to open for the local IP. The port forwarding is done within your router settings. He could probably just go into Network Setup on the DVR and see what the ports are for Network Services, use Manual Settings and use those as both UDP/TCP port forwarding. I also have UDP Port 1701 in addition to the other two on my Cisco router. Not sure if that mattered but it didn't hurt anything. I labeled it DTV Apps so maybe it did matter, I don't honestly remember. I have DMZ disabled too so you may as well leave that alone. DMZ is a totally firewall free connection which is not good unless you absolutely need it.
     
  11. Aug 19, 2012 #31 of 233
    doolittle.dtv.iss

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    ok. but i dont get it. our ird will not even try to make a connection without some security. <could be wrong but thats what the notes say on it>
     
  12. Aug 19, 2012 #32 of 233
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Well, if you have access to the ports needed, you're a step ahead of us.
    Every ISP may handle this differently.
    It seems rare that a CCK and a WCCK wouldn't work the same. I've tested both before their release and haven't seen any problems.
     
  13. Aug 19, 2012 #33 of 233
    veryoldschool

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    The WCCK has an option for the security to be disabled, so it should run completely open [should you so want] if that's how you have your router configured.
     
  14. Aug 19, 2012 #34 of 233
    doolittle.dtv.iss

    doolittle.dtv.iss Cool Member

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    oh i was not saying it would not work with wpa2 but for some reason comcast is hard for us to connect too. we all have to use a b-band deca. and thank yall for taking the time to help with this. i was told we use those 3 ports for all we use. but without making changes to the router our hand are tied and i wouyld love to be able to provide people with a solid solution to this.
     
  15. Aug 19, 2012 #35 of 233
    banditt76

    banditt76 Godfather

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    I really wish they would have given me the WCCK so I could offer better help here as far as troubleshooting that device. Maybe I should call and ask for a replacement.
     
  16. Aug 19, 2012 #36 of 233
    veryoldschool

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    It's going to be tough to have a customer go into their router if they don't know what they're doing, and "we know" the techs aren't supposed to go there.
     
  17. Aug 19, 2012 #37 of 233
    Kaiser Bob

    Kaiser Bob Cool Member

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    I wish there was reference material on what ISPs blocked what ports, I thought ISPs started leaving all ports open years ago...
     
  18. Aug 19, 2012 #38 of 233
    veryoldschool

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    How many screen shots of the GUI do you want/need?
     
  19. Aug 19, 2012 #39 of 233
    banditt76

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    This issue most likely has nothing to do with the ISP end. It is the router blocking the ports that need forwarding.
     
  20. Aug 19, 2012 #40 of 233
    countrytime

    countrytime New Member

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    Aug 19, 2012
    been reading all the posts and some of you are wrong. im an IT tech. i would like to get in on this form. what is the original problem
     

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