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Changing programming package question

Discussion in 'DIRECTV Programming' started by oscar madison, Jan 21, 2013.

  1. oscar madison

    oscar madison Legend

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    Aug 14, 2007
    I have two Choice credits on my bill each month and I don't want to lose those. So you're saying those would go away if I pulled the occasional switcheroo?
     
  2. jimmie57

    jimmie57 Hall Of Fame

    7,226
    395
    Jun 26, 2010
    Texas City, TX
    I do not know that.

    I am just saying that a lot of changing in your package that will possibly cause you a headache in the end. It is easy to have a billing problem.
     
  3. lipcrkr

    lipcrkr Legend

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    Apr 27, 2012
    I just switched down to Choice from Ultimate yesterday online. But apparently i have to call to cancel the HD Pack? There is nothing my account that shows where to do it online.
     
  4. dpeters11

    dpeters11 Hall Of Fame

    16,341
    503
    May 30, 2007
    Cincinnati
    I had to do the same, though the automated system did it for me, I didn't have to talk to a rep.
     
  5. lipcrkr

    lipcrkr Legend

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    Apr 27, 2012
    But it's still calling, right? No way to do it online like i did to change packages?
     
  6. HinterXGames

    HinterXGames Godfather

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    Dec 20, 2012
    Some packages can be changed online, some cant.
     
  7. dpeters11

    dpeters11 Hall Of Fame

    16,341
    503
    May 30, 2007
    Cincinnati
    I didn't see it. I'll be checking back with it in about 2 and a half months.
     
  8. renbutler

    renbutler Godfather

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    Oct 17, 2008
    On 2/2, I upgraded from Choice to Choice Xtra. Today (2/4) I downgraded from Choice Xtra to Choice. I made both transactions online with no issues, and it appears I was charged a net of less than $1 for the temporary upgrade.

    (I went through this because I was interested in a basketball game on CBSSN.)
     
  9. toobs

    toobs Legend

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    Oct 10, 2012
    I have a question. When is a good time to try to get a better deal on NFL Sunday Ticket or when should I cancel the package?
     
  10. HinterXGames

    HinterXGames Godfather

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    Dec 20, 2012
    As for canceling it, you can cancel it anytime before the start of following season (with a full refund on any payments). Not sure when the 2013 season starts, normally sometime in September.
     
  11. toobs

    toobs Legend

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    Oct 10, 2012
    Do they usually let you know when payment is due?

    Like most of us, I have auto pay.
     
  12. oscar madison

    oscar madison Legend

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    Aug 14, 2007
    Tonight I called and asked the prompt what my cancellation date was and it took me to retention. The CSR, who was very nice, starting asking about my reasons when I asked if I could switch to the select classic package. I told her I didn't watch enough to justify the higher package and was looking for ways to cut the budget. She offered to check my credits on the account for me and see if they would go away when I switched over. She said they wouldn't, so I went for it.

    I also asked her to remove the auto renew on MLBEI, which I told her was because I'm going for MLB.TV. She didn't offer anything to keep me there.
     
  13. donalddickerson2005

    donalddickerson2005 Legend

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    Feb 13, 2012
    If you downgrade your account they probably are not going to try to help you elsewhere. I have the premium package and get deals on all the sports I want.
     
  14. oscar madison

    oscar madison Legend

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    Aug 14, 2007
    Yes, that makes sense. I wasn't bluffing with her as I am really going to MLB.TV this year.
     

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