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Channel listings GONE after downgrading

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by tedb3rd, Oct 28, 2008.

  1. tedb3rd

    tedb3rd Godfather DBSTalk Club

    Feb 2, 2006
    A few months back I called DN to cancel Starz. When I did, the channels were (of course) disabled for viewing. However, the channels were COMPLETELY removed--can't even see them on the guide (custom lists nor the defaults 'all sub' 'all channels', 'all HD'). I double checked under the blocks and the channels are not listed as an option to check/uncheck.

    Yesterday, I dropped HBO channels too and the same thing happened. HD channel listings are completely gone and not an option under channel locks.

    Has anybody else experienced this isssue? Is this a general 622 software bug or do I have a freak receiever?

    I would like to, at least, see 'all channels' when I select it. Call it obsessive and/or anal, but that drives me nuts that it does that... because is shouldn't. In the future (when my stocks are worth something again), if I want to upgrade and get the channels back--I'm not happy if those channels don't reappear!!
  2. E91

    E91 Godfather

    Oct 7, 2008

    Don't worry. If you are willing to wait for stocks to be worth something again, DISH going to have a lot of time to sort all this out. :eek2:
  3. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

    Jan 7, 2005
    Kittrell, NC
    Some channels remain RED in the guide when not subscribed, others are intentionally hidden. It shouldn't make a difference if you don't subscribe to them since you can't view them anyway. This is by design, although I don't know why they aren't consistent about it.

    One exception, though, are the green channels that you do not subscribe to but can highlight and subscribe via the remote to activate.
  4. tedb3rd

    tedb3rd Godfather DBSTalk Club

    Feb 2, 2006
    I have seen the 'click here to subscribe' channels in the past but I have Top250+HD so there wasn't a whole lot. I think the STARZ channels were like that... but I had subscribed to Starz and HBO for over a year so don't really recall. I have 118.7 reception so there are tons of stations that I can see in the guide but don't subscribe to. I used to have the German feeds but I downgraded those about 6 months ago. When I did that, the channels did not completely disappear--they are still visible when I filter by all channels.

    The funny thing is: Only the channels that have an HD and non-HD channel equivalent disappeared. When I downgraded most recently, I also dropped the HD platinum (?) with Smithsonian and those few others. I downgraded in the same phone coversation with CSR. Smithsonian and those are still visible in the guide (and I get the expected 'not subscribed to...' message when I attempt to select it)... but the HBO and STARZ channels with HD eqivalents are vanished as though Dish does not carry them period.

    ...and my other thing is... I want to be able to see them when they do the free preview weekends!
  5. TulsaOK

    TulsaOK New Member

    Feb 23, 2004
    I believe the free preview channels are a different number than the subscription channels. Not sure where, though.
  6. puckwithahalo

    puckwithahalo Hall Of Fame

    Sep 2, 2007
    the free previews are usually on a separate channel I think.
  7. Jim5506

    Jim5506 Hall Of Fame

    Jun 7, 2004
    Dish stopped the special preview channels back in the summer or spring, now they just make the channel available to all subs and advertize it on channel 102 or something like that. It saves bandwidth, no duplication (of course they could have been mapdowns).
  8. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

    Apr 17, 2003
    They were just duplicate mappings of the same bandwidth. Not "mapdowns" in the same sense that locals and HDs are mapped down, but mirrors in the sense that the same bandwidth is used to serve multiple dial positions.

    Now, as noted, DISH has just been turning on the "real" channel during previews ... which doesn't help those who lock/hide unsubscribed channels (unless they find out somewhere that the channel is in preview and unlock it) but does lessen the confusion of having extra channels that come and go.

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