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Choppy Playback with WHDVR and error: Playback Failed

Discussion in 'DIRECTV Connected Home' started by DrummerBoy523, Nov 15, 2010.

  1. DrummerBoy523

    DrummerBoy523 Godfather

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    Franklin, TN
    I don't think it will but here they are:

    HR24:

    0 = HR24 = N/A
    1 = ? = 28
    2 = ? = 33
    3 = H24 = 28

    ......0......1......2......3
    0...230...240...242...240
    1...244...246...248...246
    2...249...250...248...251
    3...249...248...251...248


    H24:

    0 = HR24 = 28
    1 = ? = 26
    2 = ? = 31
    3 = H24 = N/A

    ......0......1......2......3
    0...229...237...243...239
    1...246...246...248...246
    2...250...249...249...250
    3...250...249...251...249
     
  2. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Thanks. Sometimes what you "don't see" helps.
    What I don't see is anything wrong with the RF DECA networking. The losses are good and the MESH rates are too.
    What we can't test is the ethernet end of the DECAs.
    The swapping you've done so far hasn't led to what device is the cause yet.
    What I'd do now is to remove the ethernet from the broadband DECA to the router.
    Then reboot each receiver so they change over to the internal IP of 69.xxx.xxx.xxx. If you're using static IPs now, you may need to reset the network defaults.
    Run this configuration and see how it performs.
    Next depending on how it works, I might swap the broadband DECA with the DECA on the HR21 and see what, if anything, changes.
     
  3. DrummerBoy523

    DrummerBoy523 Godfather

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    So, you think this might be a possibility of the receivers flooding the network with internet requests somehow? Not sure where you are going with the ethernet angle..

    But, I will do anything at this point :) and so I will remove the broadband DECA and reboot the units & report back.

    thanks for the help!
     
  4. DrummerBoy523

    DrummerBoy523 Godfather

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    Franklin, TN
    Internet/BB DECA removed and terminated. Restored defaults on all receivers and rebooted. So far - all issues have disappeared. FYI, previously after messing with the splitter and then rebooting, the issue would present itself immediately.

    So, here we are again at the BB DECA (weren't we just here a few months ago :rolleyes:)

    Let me know your thoughts.

    *Edit: Issues are still present
     
  5. DrummerBoy523

    DrummerBoy523 Godfather

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    Franklin, TN
    I spoke too soon. Issues are still present. They just took longer to reveal themselves.

    What next?
     
  6. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    So you've now "proved" the receiver, cabling, and splitter are working fine.
    "Your problem" looks to be how things change/are handled when the router is controlling.
    Things this "might be" from:
    The broadband DECA is flaky, which you could now swap with the DECA on the HR21. Then keep the system "as is" and see if this DECA is now causing issues. If it does, then this DECA needs to be replaced [there has been one case of this here]. If it doesn't change anything, then the DECA is good.
    Not all routers "play nice" with MRV. "Most" seem to work with static IPs outside of their DHCP pool.
    One user/customer has the same router I do [2Wire] and the same basic setup, but had problems I don't. :confused:
    His solution was to use an old router that was laying around and connect the BB DECA to it and then connect this router to his other router. This gave him internet access but kept the MRV isolated from the "problem" router.
    If you have a switch "laying around", you might try it between the BB DECA and your router. A good switch should keep your "router traffic" off the DECA.
     
  7. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Try using the BB DECA on the HR21 to see if this [currently on the 21] is causing this.
     
  8. DrummerBoy523

    DrummerBoy523 Godfather

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    If you'll look at my diagram below, you'll notice that I have a switch.

    [​IMG]
     
  9. DrummerBoy523

    DrummerBoy523 Godfather

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    Franklin, TN
    The HR21 is the only box that actually "works" to serve up shows. The problem is shows from the HR24 served up to the HR21 & H24. Right now, I'm getting the "No Audio/Video Packets Received..." message at the H24 & HR21 when trying to watch shows on the HR24.

    Would your suggestion still isolate this?

    FYI, not sure you recall, but you and I went through this whole DECA stuff a couple of months ago. It appeared that static IPs did the trick - but that only lasted for a couple months and now we're back here again with a different but similar problem.

    I appreciate your help.
     
  10. The Merg

    The Merg 1*

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    Northern VA
    Could be issues with that switch then. I believe VOS's point was to change up what the Broadband DECA was connected to in order to see if that might be the issue.

    However, since the issue returned without the Broadband DECA, I would try VOS's other suggestion of swapping the Broadband DECA with the one behind the HR21. When you do this, do not reconnect the DECA taken from the HR21 up to the router. If all works fine without being connected to the router, then hook that one up. If the issue returns, it would seem that you have a bad DECA unit causing issues. If the issue doesn't return, it could still have been a flaky DECA unit, however, since it is only being used for VOD, the issue might not pronounce itself like when used for MRV.

    - Merg
     
  11. The Merg

    The Merg 1*

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    I thought you said that when you switched the cables on the splitter for the HR21 and HR24 that the issue switched receivers?

    - Merg
     
  12. The Merg

    The Merg 1*

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    Okay, I just reread your results that the HR24 is still having problems streaming recordings. So everything works fine except if the HR24 is the server, correct? And it doesn't matter which port on the splitter the HR24 is plugged into correct?

    Have you tried swapping the location of the HR24 with another receiver just to rule out a cabling issue? I would swap the HR24 and the HR21 first and see if the issue moves to the HR21 when serving recordings. That would definitely indicate a cabling issue from the splitter to the HR24's original location.

    - Merg
     
  13. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    "The switch" idea and for that matter all the options in that reply, were for a system working fine without the BB DECA, but....
    This kind of points to the HR24 as the cause, doesn't it?
    I'm not sure it's worth the time & effort, "but" you could try connecting the BB DECA to the HR24's ethernet port. This will take some cable rearranging and a splitter. If this worked, then the HR24s internal DECA is the problem. If it doesn't change anything, it still could be the HR24, but simply farther into the networking circuit as both DECA & ethernet are being affected.
    "It might be time" to bite the bullet and get this 24 swapped to see if anything changes, "or" has this already been done?
    BTW: I'm lucky to remember who I helped last week, let alone last month. :eek2: :lol:
     
  14. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    "Squirrel"
    they're know to show up during troubleshooting. :lol:
     
  15. The Merg

    The Merg 1*

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    :lol:

    - Merg
     
  16. DrummerBoy523

    DrummerBoy523 Godfather

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    At this point, I can't remember what I've done so far :)

    I have switched splitter ports for both DVRs, and then also switched the ports between the HR21 & H24. From what I can tell, when the HR24 & HR21 are switched, the problem appears at the HR24 when streaming from the HR21 - which is why initially we thought this was a splitter issue.

    I have not physically moved any boxes yet - but could certainly do so in order to eliminate cabling. The cable that is connected to the HR24 is about 3 years old and "appears" to be fine. Is there any way to test a cable somehow?

    I am thinking the HR24 is the problem too - and I have not swapped it out. But, I honestly need to start from scratch and document what I've done as it is quite difficult to keep track of every scenario and the results. I have a hard time thinking the splitter is the issue.

    Other than swapping the locations - have you guys exhausted the scenarios that I should be trying? If so, I will swap the locations of the DVRs to eliminate cabling and report back.

    Thanks again.
     
  17. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    "pretty much".
    The DECA PHY tests are showing the cabling is fine.
    "About the only other thing" would be to rerun these tests [if you haven't already] while you're having these problems. Your good results "might have been" before you had the problem return. :shrug:
     
  18. The Merg

    The Merg 1*

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    Basically, these are the things to test... Perform these while not connected to the router to eliminate any router issues...

    1) Switch where the cables are plugged into the splitter
    2) Switch the DECA plugged into the HR21
    3) Switch the location of the DVR's

    In each case, check the playback while using the H24 as it currently works for the HR21 and not the HR24. You are looking to see when things start working for the HR24 and not for the HR21.

    - Merg
     
  19. HoTat2

    HoTat2 Hall Of Fame

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    I strongly suspected the HR24 was the problem for a while now, but was given pause from posting it as a suggestion because of what DrummerBoy523 stated at the beginning of his post #12 about when he first switched the HR21 and HR24 cable connections at the SWM splitter;

    So I thought he said the problem moved to the HR21 after that first cable switch early on.
     
  20. DrummerBoy523

    DrummerBoy523 Godfather

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    I'm pretty sure the problem "moved" yes. But, I don't think I left it in this state long enough to test out the issue at the HR21.

    Just like last night when I removed the BB DECA and reset the network defaults, everything worked fine at first, but then when I tried to play a show sitting at the HR24 from the HR21, it was choppy.

    Honestly, I need to start from scratch and document this process again.

    This will take some time but I will attempt to do so tonight and then update this thread with results.

    Thanks all for your help.
     

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