1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Clark Howard fires DishNetwork.

Discussion in 'General DISH™ Discussion' started by dennispap, Aug 3, 2010.

  1. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    8,540
    538
    May 17, 2010
    USA
    If criminals can be monitored with ankle bracelets I'm sure there is other technology for the providers to use. Part of our monthly fees are used for research and developement. The answer lies there.
     
  2. epokopac

    epokopac Godfather

    360
    4
    Aug 8, 2007
    Lawrencevill...
    I've never had a phone line hooked up to either my 622 or 625 since I first became a customer over three years ago. It appears to "not" be a requirement. If I want PPV or other capabilities, I'll use the web site.
     
  3. Jhon69

    Jhon69 Hall Of Fame

    4,719
    5
    Mar 27, 2006
    Central San...

    I believe Dishnetwork is doing it.:)
     
  4. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

    45,954
    1,026
    Apr 17, 2003
    Michiana
    I'd like to know the success ratio.

    How many accounts are audited per month?
    What percentage end up being 100% cleared (all receivers found and verified)?
    What percentage are partial failures (one or more receivers not verified)?
    What percentage are verified as stacked accounts?
    What percentage of audited accounts cancel within a month? Three months?

    I assume DISH has these answers and the audit process is successful enough to keep the team employed and continue the process. I don't know of a better way of verifying receivers other than 1) all connected to the same phone line or 2) the audit process ... although the biggest complaint about the audit process is the harshness of the call. This isn't the greeter counting items on the way out of Sam's Club - this is the greeter checking the UPC on every item to make sure it matches.
     
  5. phrelin

    phrelin Hall Of Fame DBSTalk Club

    15,057
    317
    Jan 18, 2007
    Northern...
    Dish thinks customers take advantage of loopholes to not conform to legal requirements. Why would that be? Oh, pot, kettle.:rolleyes:

    By the way, we really need a single forum area to keep tabs on all the lawsuits Charlie has involved his company in. I've lost track of some of them.;)
     
  6. lparsons21

    lparsons21 Hall Of Fame

    4,306
    207
    Mar 4, 2006
    Herrin, IL
    Clark Howard sounds like my kinda guy. My basic rule when dealing with any business is if they make it a hassle to do business with them, I quit doing business with them immediately. No "I'm thinking of cancelling" or other wishy-washy solution.

    In the case of the audit team and their abrasive methods, I figure if it happens to me, it will be on my last day with Dish. There won't be writing CEO@ anywhere, no other phone call, no nothing but 'cancel'. Simple and easy.

    There are plenty of options to getting plenty of things to watch on the TV, you just don't have to put up with much BS to get it, imo.
     
  7. phrelin

    phrelin Hall Of Fame DBSTalk Club

    15,057
    317
    Jan 18, 2007
    Northern...
    For some that's true. I don't have LOS for DirecTV (redwood trees), Comcast doesn't offer enough HD and they're expensive, and the new AT&T (our landline provider) doesn't even offer DSL much less TV signals.

    So I'm a little more inclined to use ceo@ for real problems. By the way neither of my ViP's is hooked up to a phone line but both are connected the interwebs.
     
  8. lparsons21

    lparsons21 Hall Of Fame

    4,306
    207
    Mar 4, 2006
    Herrin, IL
    In my area, at my house, I have good LOS for both services (actually better for D*), but we have Mediacom for cable.

    While I would miss channels if I went to either one, I wouldn't miss them long. Kind of like hanging, if you hang long enough... :)
     
  9. Paul Secic

    Paul Secic Hall Of Fame

    6,226
    23
    Dec 16, 2003
  10. Pete K.

    Pete K. Icon

    778
    0
    Apr 23, 2002
    Larry Flowers answers that question on page 1 of this thread.
     
  11. TulsaOK

    TulsaOK New Member

    3,469
    0
    Feb 23, 2004
    Check here.
     
  12. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

    21,611
    382
    Jan 7, 2005
    Kittrell, NC
    I read Mr Howard's post about his "experience"...

    I took note that he said that the phone line requirement was "silly"... and that pretty much told me what I needed to know.

    He knew he wasn't in compliance and had an attitude about it to boot.

    I gather the audit people aren't very friendly... but then neither is a policeman at a traffic stop. I think traffic stops are silly... but I know if I gave lip to a cop and told him I thought it was silly rather than showing my ID, I'd likely create trouble for myself.

    This sounds like what happened here... Howard wasn't connected to phone lines (or internet) like he appears to know he should have been... Dish was a little heavy handed... and Howard stirred the pot by giving them a hard time and questioning the terms & conditions he had already agreed to.

    It's one thing for a person to have a single receiver not connected... but when you have 5+ receivers and not connected, by that point you know you are bucking the system.
     
  13. joshjr

    joshjr Hall Of Fame

    4,808
    84
    Aug 2, 2008
    NE Oklahoma
    If they had the MRV like D* that was all networked in they could of offered to upgrade him to that for free and then the recievers would of dialed in on their own at least once a month. Still its asking alot to call anyone and just say prove you are complying with our company rules. Landlines are a thing of the past. I dont have one either. My understanding is that TiVO's require a land line. D* is supposed to have a new HD TiVO DVR in the near future and I cant help but wonder if it willl still have land line requirements or if they will change with the times and go to networking or updates the same way as the D* receivers.

    I only have one D* receiver out of the 6 networked at my house to but they are all at my house. If they need a way of proving that then its on them to come up with a way. Not to call after shutting off service and say your stealing from us. Could and should of been handled better.
     
  14. joshjr

    joshjr Hall Of Fame

    4,808
    84
    Aug 2, 2008
    NE Oklahoma
    Right. Because we all know that E* could not be wrong and because Clark has a history of being dishonest. Somtimes its worth paying a little more for a honest or more honorable company providing you with your needs. Even someone like Clark decides what is the best value and its not always the cheapest. BEST VALUE FOR THE MONEY!
     
  15. joshjr

    joshjr Hall Of Fame

    4,808
    84
    Aug 2, 2008
    NE Oklahoma
    Why do you think D* is so pushing MRV? Its mroe money but it also means that all receivers will dial in on the account. That is a better solution. If you are having MRV installed why would you leave it off a receiver? D* provides and or upgrades all receivers to what you need for it to work on every tv in the house. But D* was proactive about it buy building something that covers this issue and the customer does not even have to worry about it.

    I understand that both D* and E* want to know where there equipment is and that it is being used correctly and paid for correctly. I for one dont have a problem with that. I also would not like to be called due to suspected stealing. I will give you a perfect example how I could be accused of the same thing.

    First off like I said previously I only have 1 of 6 receivers networked for a dial back once a month. I actually only have 4 of the 6 even hooked up. I just bought a owned unit and want to verify it works before sending once back. I keep and pay $5 a month for a spare receiver that is not hooked up. I know call me crazy but its the truth. Eventually my spare will be an owned unit that wont be active on the account until I need it but for now its a leased one.
     
  16. CuriousMark

    CuriousMark Icon

    505
    0
    May 21, 2008
    Not for modern units, the Premiere model doesn't even have a modem. Older models can use either phone or internet, and only the very oldest models still need a phone line. That line isn't needed for verification purposes though, it is for the basic functionality of guide download.

    It will almost surely be like other DirecTV DVRs. Again, only the very oldest models of these actually required a phone connection, and then only to authorize software updates or order PPV.
     
  17. Jhon69

    Jhon69 Hall Of Fame

    4,719
    5
    Mar 27, 2006
    Central San...

    Actually it was Clark's job to read the Customer(Residential) Agreement.Intelligence is not a excuse to not use common sense.

    http://www.dishnetwork.com/legal/default.aspx

    Equipment: 4:3.;)
     
  18. joshjr

    joshjr Hall Of Fame

    4,808
    84
    Aug 2, 2008
    NE Oklahoma
    Wait a minute. Didnt I read about a year ago where E* offered $5 off if you connected the receiver to a phone line? That to me does not sound like a requirement but rather an enticement to do so. Like I said develop a gameplan like D* where not only do they all dial in but you make even more money for the trouble.
     
  19. joshjr

    joshjr Hall Of Fame

    4,808
    84
    Aug 2, 2008
    NE Oklahoma
    I think you need to read this again.

    Telephone/Broadband Connection. To optimize the operation of your Equipment, you must continuously connect each DISH Network receiver on your account to the same land-based telephone line and/or a broadband home network. Failure to connect each receiver to the same land-based telephone line and/or a broadband home network may result in interruption or disconnection of Services. We may charge you a TV2 Receiver Connection Fee for each dual-tuner receiver that is not connected to the same land-based telephone line and/or a broadband home network.

    It sounds to me like its saying for each duel tuner receiver. What about receivers that are only 1 tuner? It also says to optimize the operation of your equipment not a full requirement.
     
  20. Jhon69

    Jhon69 Hall Of Fame

    4,719
    5
    Mar 27, 2006
    Central San...

    Think Clark found out,you mess with the bull, you get the horns!.:eek2:;)
     

Share This Page