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Client dropping from "whole home"

Discussion in 'DIRECTV Connected Home' started by rackbob, Mar 29, 2013.

  1. rackbob

    rackbob New Member

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    I have an HR24-100 and Genie HR34-700. Set up with whole home service. On the genie, it will not show the HR24, but on the HR24, it will show the Genie. After doing a red button reset, things are back to normal. This problem occurs from once a week to several times a month. Has anyone else been experiencing this issue. Directv had this as a known issue right after the release of the Genie, and says it has been fixed some time ago. Under case management at the moment, but was curious if there were others having the same issue and had by chance found a remedy?? P.S. New to this forum so please give me some time to figure out the "ins" and "outs" Thanks!!
     
  2. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I have both the Genie & HR24 and don't have this problem, so I tend to agree with DirecTV saying it has been resolved.

    If you need to restart either DVR, it's better to use the menu option than the red button, as this lets the DVR "pack things up" before restarting just like your computer wants.

    If it's locked up, then you have no other option but hit the button.

    How are these networked? Are you using ethernet or coax networking?
     
  3. rackbob

    rackbob New Member

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    Using wireless DECA. Both receivers are connected using coax network. Was reading a post about IP addresses and DHCP. But from what I've read so far, if this was an issue, both DVR's would have the same issue and not just the Genie. Still reading and maybe something might show up mentioning my specific issue. But in the meantime, any suggestions are more than just greatly appreciated!!
     
  4. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    If it is a DHCP issue, you can test this by removing the wireless CCK to your network connection. Rebooting the DVRs will have them change to their internal 169.xxx IPs. Without a router in the loop, they can take a while to find each other, but once they have you can then run things this way and see if the problem continues.
    If it doesn't, then this may be a router caused problem and changing to a static IP outside of the router's DHCP range should resolve this.
     
  5. dennisj00

    dennisj00 Hall Of Fame

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    Some routers do have a problem giving addresses via wireless. You might check the router support and see if there's a firmware update.

    Or as VOS suggests, set a static IP on the device that's unused and outside of the DHCP range of your router.
     
  6. rackbob

    rackbob New Member

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    Mar 29, 2013
    Following this step, will it mean that the DVR's will not have internet access with the CCK removed from the system? I am not running a router, but a wireless modem router "combo". Westell 7500. Currently, the IP address the DVR's are using for the whole home is 10.0.0.1 were the the modem firmware indicates that the DHCP start address is 10.0.0.2 and ending with 10.0.0.33 The IP address for the DVR's for internet access is 1.0.0.30 and 10.0.0.32 respectively. Only the Genie is the DVR that is having an issue. If it is a DHCP issue, wouldn't it affect both receivers??
     
  7. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Without the router connection, internet access won't be there.
    This was meant as a test and not "a fix".
    Your use of IPs don't make sense.
    Each DVR should use a different IP, and the internet access should be the same on each as it's the router.
     
  8. dennisj00

    dennisj00 Hall Of Fame

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    The router 10.0.0.1 should also be listed as the 'gateway' on each dvr. That shouldn't change - it's basically the address the DVRs send requests to for outside access.

    Set the problem dvr to anything above .33

    It's possibly a timing problem between the router and the 24 or 34. Sometimes it gets an address, sometimes not.
     
  9. rackbob

    rackbob New Member

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    Mar 29, 2013
    Just changed IP address on Genie to 34. Static indicated after doing so. Checked connection after doing so and came out ok. We'll try this out to see if problem persists. Thanks all for the time and suggestions. If problem reappears, I'll repost on here??
     
  10. Diana C

    Diana C Hall Of Fame DBSTalk Club

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    The problem is more likely the IP address on the 24 than on the 34. When a DVR first boots up it contacts the other DVRs on the network to establish the MRV group. This records the unit's name and IP address at all the other DVRs. If the IP address of a DVR changes, the other DVRs may not find it unless the new IP address is broadcast to them.

    So, what could be happening is that the 24 is getting an IP address via DHCP on boot up, and contacting the HR34 just fine. Therefore, both receivers "see" each other and MRV works as expected. However, DHCP addresses "expire" and must be renewed (usually every 24 hours by default). If your router does not give the HR24 the same IP address as it had before, then the HR34 may think the 24 has "gone away" and will delete it from the MRV group.

    Therefore, if you are going to set one DVR to a static IP address, you should set them BOTH to static addresses.

    (BTW, this is also why I believe using IP address reservation also solves many similar problems.)
     
  11. rackbob

    rackbob New Member

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    After making last post,I realized I should have mentioned that I changed IP address on both DVR's. After making changes, system info on DVR's indicate that IP address is "static" Hopefully this will take care of my issue... Only time will tell.. Thanks folks, your input is greatly valued!!!
     
  12. zman15

    zman15 Cool Member

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    Where is the power inserter? I have been seeing a ton of problems with mrv when the PI is on the genie line. Also if u are using a wireless decca is it hooked to the genie? or is it split on its own line?
     
  13. rackbob

    rackbob New Member

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    Mar 29, 2013
    The Genie is on a surge protector. Needed in the part of the country I live in. As for the DECA, it's connected to the HR24!!
     
  14. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    That's a problem ... the HR24 has DECA built in and doesn't connect to the 24,
     
  15. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I really don't think it's that the PI is on the Genie [or any other receiver with an internal DECA] line, but that it may be too close to it. The PI can have problems if connected too close to the SWiM, or a receiver with a DECA. Add a bit of coax length or a splitter and it isn't a problem anymore.
    From an old service bulletin: http://www.dbstalk.com/showpost.php?p=2934392&postcount=12
     
  16. zman15

    zman15 Cool Member

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    We have been doing a ton of mrv service calls on this issue and in fact VOS I fixed one of them with your help. Basically we have been putting a 2 way splitter on the power to swm side or putting a 2 way on the signal to ird side and hooking the wifi up on it's own line seperate from the 34 and it works everytime
     
  17. rackbob

    rackbob New Member

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    Mar 29, 2013
    Maybe it's not a DECA. But that's what the installer called it. The piece of equipment attached to the HR24 allows wireless connection of the DVR's to the Internet. It's hooked to a power supply with a coax running from it to the second coax input on the 24. The Genie is all by itself. I did the beta testing on MRV about 3 or so years ago when all connections were Ethernet. Then about 6 months ago they switched me over from a dual LNB to SWM System and installed what they said was a DECA with wireless connectivity for the Internet.
     
  18. zman15

    zman15 Cool Member

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    Apr 7, 2012
    Yes that is a wifi decca
     
  19. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    The wireless CCK already has an internal 2-way splitter [for what that's worth].
    You seem to have a handle on this so this was just so you don't need to add more splitters than you really need. ;)
     
  20. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    "I bet" it's connected to SAT #1, "but" that connector also shows SWM-2 [kind of confusing] to go with their new markings The Genie shows SWM-5
     

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