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close your account?

Discussion in 'DIRECTV Programming' started by Dcm210, Aug 30, 2012.

  1. Dcm210

    Dcm210 Godfather

    334
    1
    Jan 17, 2009
    when I called to talk to retention,it asked if i wanted change my programming or close your account? Does anyone know why they changed it
     
  2. Shades228

    Shades228 DaBears

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    Mar 18, 2008

    For reasons you won't like.
     
  3. CCarncross

    CCarncross Hall Of Fame

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    60
    Jul 19, 2005
    Jackson
    Retention should only be used by people that either want to cancel or have a grievance that can't be resolved through normal customer service reps. Far too many people just go straight to retention to try to get what they want as an exception to D*'s policies.
     
  4. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

    14,612
    373
    Sep 5, 2006
    Allen, TX
    It's about time they cracked down on the "cancel cancel" crowd. I just ask regular CSRs for discounts; they give them, too.
     
  5. anex80

    anex80 Legend

    274
    20
    Jul 29, 2005
    Midwest
    So if you select Close Account does it happen automatically? Sounds like they just changed their message to close instead of cancel.
     
  6. Grafixguy

    Grafixguy Godfather

    545
    43
    Mar 15, 2008
    New Jersey
    That's all they did. There's no way they would just cancel an account based on a voice prompt.
     
  7. CCarncross

    CCarncross Hall Of Fame

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    Jul 19, 2005
    Jackson
    If the phone number matched what they have on record for your acct., why not? As long as there was a 2-step process, phone number and you give the acct number....automated cancel if you choose.
     
  8. Jon J

    Jon J Grouch Extrordinaire

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    Apr 22, 2002
    Music City, USA
    Please elaborate.
     
  9. Sep 1, 2012 #9 of 12
    Shades228

    Shades228 DaBears

    6,081
    46
    Mar 18, 2008
    There's no point. People won't change their mind about calling and asking for that department specifically. They'll justify it for whatever reason no matter how factual or not it is. So again it was changed and people won't like the reasons so why bother getting into it.
     
  10. Grafixguy

    Grafixguy Godfather

    545
    43
    Mar 15, 2008
    New Jersey
    Because they're going to want to have a human try to talk you out of it. That's the reason for having a retention department.
     
  11. Dcm210

    Dcm210 Godfather

    334
    1
    Jan 17, 2009
    I was just trying to get to get a diso**** on ESPN Gameplan. Retention works with you better than the CSRs.
     
  12. CCarncross

    CCarncross Hall Of Fame

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    Jul 19, 2005
    Jackson
    Thanks for proving our point.
     

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