Code 721 reappearing on 4K channels?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by sumo_otaku, Jul 26, 2018.

  1. sumo_otaku

    sumo_otaku New Member

    12
    1
    Jul 26, 2018
    Cleveland OH
    Anyone else having an issue with the Code 721 (Not authorized) error re-appearing on channel 104? Watched 4K on both TVs all day yesterday, and this morning both TVs have 721 page.
     
  2. P Smith

    P Smith Mr. FixAnything

    25,548
    468
    Jul 25, 2002
    W.Mdtrn Sea
    - what is your setup ?
    - what FW versions on a server and clients ?
     
  3. WestDC

    WestDC Well-Known Member

    3,286
    270
    Feb 9, 2008
    721


    Service Isn't Authorized


    CS needs to authorize. Can also indicate a
    blackout condition (sports programming)

    I suggest you call 1-800531-5000 and get it resloved
     
  4. P Smith

    P Smith Mr. FixAnything

    25,548
    468
    Jul 25, 2002
    W.Mdtrn Sea
    could be signal drops, bad cox cable/connectors, PI malfunction, etc
     
  5. sumo_otaku

    sumo_otaku New Member

    12
    1
    Jul 26, 2018
    Cleveland OH
    setup is new installation, Genie II (HS17/500) Software 0x1088, Sat 7/14 connected to three 4K receivers (DIRECTV C61K-700) software 0x100f, and 1 HD unit.
     
  6. sumo_otaku

    sumo_otaku New Member

    12
    1
    Jul 26, 2018
    Cleveland OH
     
  7. sumo_otaku

    sumo_otaku New Member

    12
    1
    Jul 26, 2018
    Cleveland OH
    I get that. But as I mentioned, I was watching yesterday all day on two TVs. (This was a great accomplishment, as it took 4 weeks, and 4 service calls to get this far). Channel 104 is free 4K general programming, but get the same on the other 4K channels.
     
  8. jimmie57

    jimmie57 Hall Of Fame

    9,516
    722
    Jun 26, 2010
    Texas City, TX
    Try this and see if that fixes it.
    What does “refreshing service” mean?
     
  9. sumo_otaku

    sumo_otaku New Member

    12
    1
    Jul 26, 2018
    Cleveland OH
    I think they meant that they resent the authorizations....whatever they did worked. I did sent the local manager of the ATT store 26 separate issues I had with DirecTV one week ago, including resetting my contract after it took one month to set the equipment I originally ordered. I have yet to hear back.
     

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