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Comcast beats satellite?

Discussion in 'DIRECTV General Discussion' started by jfalkingham, Sep 24, 2009.

  1. jfalkingham

    jfalkingham Godfather

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    ah, the joys of Google's AdSense.
     

    Attached Files:

  2. Clemsole

    Clemsole Godfather

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    Washington...
    Do you believe everything you read.
     
  3. bobnielsen

    bobnielsen Éminence grise

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    Bainbridge...
    I suspect the point related to where you read it :D
     
  4. jfalkingham

    jfalkingham Godfather

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    I think the point is how you need to be careful with Google's AdSense, its all in the setup.
     
  5. trainman

    trainman Hall Of Fame

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    Sherman...
    Well, it can be hard to get everything in to 40+70 characters, so let me help them out:

    Comcast Beats Satellite (in Picture Outages, Clueless CSRs, and Poor Picture Quality)
    See the difference yourself and switch (to satellite) today.


    My job actually is writing and editing ads such as this -- not for Google, but for a company whose name ends with an exclamation point.
     
  6. roadrunner1782

    roadrunner1782 Icon

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    I know I sure don't!:D
     
  7. BattleScott

    BattleScott Hall Of Fame

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    I'm confused. What is the point of the thread?
     
  8. Nick

    Nick Retired, part-time PITA DBSTalk Club

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    The...
    "Comcast beats satellite"

    I sub to Comcast and Dish. In my opinion, from a marketing standpoint, the Comcast ad placement on satellite-interest board(s) makes a lot of sense. Based on what I understand from reading online DBS boards over the years, not every sat sub is delighted with their respective provider; additionally it is apparent to me that D* subs are far less satisfied than E*'s.

    YMMV :whatdidid

    When the time comes that Comcast franchises dump their analog tiers and double their HD offerings from present numbers, they will give satellite a real run.

    To my knowledge & personal experience, Comcast has the:

    - most subscribers
    - best HD picture quality
    - nicest CSRs
    - best, most responsive tech support*
    - best-functioning, bug-free HD DVRs
    - quickest, slickest VoD with the most "free" offerings

    *I called C* early one morning recently -- the tech showed up before noon - the same day!
     
  9. JoeTheDragon

    JoeTheDragon Hall Of Fame

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    I don't think so comcast uses over compressed mpeg 2 and high cost small dvrs they just now moveing to 250-320gb hd in them.

    comcast also costs a lot more comcast digital preferred cost just about the same as direct tv hd dvr but comes no hd or dvr that costs $15-$20 /m per box more. also in some areas you need the sports pack to get speed, fox movie channel and a few others.
     
  10. Shades228

    Shades228 DaBears

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    Sorry to burst the bubble of customer satisfaction but check out real customer satisfaction awards and then I might look at Dish's sub growth the last 6 quarters. Numbers seem to go against your opinion.
     
  11. Justin23

    Justin23 Hall Of Fame

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    How is it then that D* has ranked higher than E* & Cable in Customer Satisification the last 8 or so years in a row?

    J
     
  12. mx6bfast

    mx6bfast Hall Of Fame

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    Delray...
    What's D* and E* gonna do? File an injunction to have the ad removed? It's about as vague as you can get.
     
  13. jfalkingham

    jfalkingham Godfather

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    :sure:

    Perhaps to better setup adsense to not display ads from comcast.com on a satellite board?
     
  14. mx6bfast

    mx6bfast Hall Of Fame

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    Delray...
    It mentions D* and Comcast together, so it has to be posted about.
     
  15. jfalkingham

    jfalkingham Godfather

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    Dec 6, 2005
    They did and they may still be rated higher, but as of late it has been abysmal, just my experiences and opinion, but it is a far cry from how it was years ago, even 2 years ago.
     
  16. jfalkingham

    jfalkingham Godfather

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    It does make sense, however if I were running such board, I would block that site URL. You can't catch 'em all, but Comcast is an obvious one, especially if you have members that are mostly sat customers and a good deal donate to be a member. That said, the click through does add to the adsense account balance.
     
  17. wildbill129

    wildbill129 Godfather

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  18. Nick

    Nick Retired, part-time PITA DBSTalk Club

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    The...
    You're (not your) not bursting any bubble -- I have no bubble, no illusions about the MCVP business. My opinions are, as I said previously, based on my own "knowledge & personal experience".

    On the subject of changing providers, I wouldn't even consider switching to D*, what with all their problems, renowned glitches (brrriippp!) and interminable updates. When all is said and done, all I want to do is watch tv. I don't need to make a hobby (or a career) out of it.
     
  19. Justin23

    Justin23 Hall Of Fame

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    Averaged 6 or 7? What are you looking at? I clicked on your links and saw D* in the top 3 for all areas of the nation?

    This is the one I was looking at...http://www.theacsi.org/index.php?op...9&Itemid=157&c=DIRECTV&i=Cable+&+Satellite+TV


    J
     
  20. wildbill129

    wildbill129 Godfather

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    I was looking at customer service. In the west they are 6th. In others they are higher, but not number one, not even in overall satisfaction. DirecTV used to get the JD Power award every year. Not anymore......I bet the numbers really slip at the end of this year.

    I had not heard of the index you linked to. I wonder how the different surveys are conducted and why one is so different from the other (JD Power vs ACSI). You site does have an interesting summary relating the increase in customer service being related to partnerships with other service providers:

    Cable/Satellite TV
    Viewer satisfaction among subscribers to cable and satellite television declined 2% to 63. Even though there has been improvement among some, it seems difficult to move the ACSI needle much for the industry as a whole. DirecTV appears to be different. It has greatly extended its lead over DISH Network. Just two years ago the two were tied at 67, but now DirecTV stands atop the category, up 4% to 71. DISH fell for a third straight year - down 2% to an historical low of 64.

    Because satellite TV companies partner with telecommunications companies in order to offer additional service packages, such as voice and Internet, it is likely that the partner companies have an effect on the satisfaction their customers. DirecTV’s voice partner Verizon is the ACSI leader in its industry, while DISH Network’s partner Sprint Nextel is at the opposite side of the scale. As is typically the case, the health of a company’s customer relationship is reflected in stock price movements. DirecTV’s share price has fallen 19% over the past twelve months, about half the market average. DISH has dropped 61% over the same period.

    Among cable TV providers, Cox Communications leads for a sixth straight year and reaches an all-time high with an ACSI score of 66. But Comcast, the largest US cable company in the country, has made an even bigger leap, up 9% to 59. Over the past year, Comcast has used a novel approach in customer communications. The company monitors customer feedback on blogs and via the social networking site Twitter in order to identify disgruntled customers and address customer dissatisfaction on a one-to-one basis. Charter Communications has moved in the opposite direction, down 6% to an ACSI score of 51, a record low for any company in the 15-year history of ACSI measurement. Its stock has been delisted and is trading around a nickel.
     

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