Comcast beats satellite?

Discussion in 'DIRECTV General Discussion' started by jfalkingham, Sep 24, 2009.

  1. RACJ2

    RACJ2 Hall Of Fame

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    The JD powers ratings you were looking at are sorted alphabetically. If you sort them by Overall Rating, D* is #2 or 3 in each region. Or you can scroll down below the article and look at the bar graphs.
     
  2. BattleScott

    BattleScott Hall Of Fame

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    Well where else would you want to display adds trying to woo satellite subscribers?
     
  3. Shades228

    Shades228 DaBears

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    Re read what I typed before you try and put the wrong word in the sentence that you're attempting to correct me on.

    You didn't say knowledge & personal experience when you were talking about Dish's customer satisfaction being higher than DirecTV. You said:

    So I'm not sure what's apparent to you other than posts here. So if your judge of people's happiness with a service is a place with less then a half percent of registered users compared to the service I would say your sample size is very small.

    The bottom line is both companies are consitantly lower than DirecTV in customer satsfaction from a national standpoint.
     
  4. Shades228

    Shades228 DaBears

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    BBB or one of those websites that promotes negative reporting for any company.
     
  5. crasmus22

    crasmus22 Mentor

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    Thanks jfalkingham. Post your findings when done evaluating.
     
  6. Billzebub

    Billzebub Godfather

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    First let me state that everyone should choose the service they are happy with. If you like Comcast, by all means pay them. That being said, I am in the unique position of having DIRECTV at home and Comcast at my apartment in Harrisburg that I keep for work.

    There really is no comparison between Comcast and DIRECTV. Let me address each of your points:

    - most subscribers: I think you're right here. Of course most of Comcast's growth was driven by buying other cable companies. I really think this is a matter of mature versus changing technologies. Cable has been around and been able to offer local channels quite a bit longer than satellite TV. I would be interested to see subscriber growth numbers over the last 5 years in individual franchise areas.
    - best HD picture quality: say what? I have them both and I don’t think Comcast comes anywhere near DIRECTV. My cousin has a 55 inch Samsung 1080P DLP TV with Comcast. He comes to my house to watch the Steelers on my 50 inch 720P DLP TV with DIRECTV on Sundays. Believe me; he isn’t here because I’m such a good host.
    - nicest CSRs: I’ve dealt with them both and I think they’ve both been pretty nice.
    - best, most responsive tech support*: I was going to go into a long rant about Comcast tech support, but the real problem is with the technology itself not the support.
    - best-functioning, bug-free HD DVRs: Have you used a Comcast HD DVR? They only have about 20 hours of HD recording time. If you have a series recording of one of those shows that repeats often during the week it will keep recording the same episode over and over if you watch and delete the original recording. If you have even a momentary power outage the guide and to do list are lost completely and it takes days to repopulate. Also, the Comcast DVR has an annoying habit of not stopping the recording of an hour show till the disk is full. I've awoken in the morning at 6:00 to find a 1 hour show from 11:00 the night before still recording.
    - quickest, slickest VoD with the most "free" offerings: While I’m not nearly as in love with this as you, I agree their VOD is better.
    My lease is up in January and one of the factors I’m looking at when searching for a new apartment is a balcony with a view of the southern sky so I can get rid of the evil empire and get DIRECTV in Harrisburg.
     
  7. jpl

    jpl Hall Of Fame

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    I don't mean to fan the flames of this thread, but why is this an issue? I mean I understand the fact that there's a Comcast ad on a board dedicated to DBS... but why, exactly, would Comcast advertize on a Comcast board? Isn't the point of advertizing to grab customers? If I only advertize to my existing customers, what exactly have I done, beyond waste money, that is? I guess you could make the case that such ads help to placate the fears of existing customers: 'I saw that ad saying that other guy is better... oh wait, my provider is telling me they're better', but that's not really the tenor of these ads. These ads are designed, based on what they say, to grab customers.
     
  8. jpl

    jpl Hall Of Fame

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    There's one thing to keep in mind here - in determining how well liked Comcast is. And that is: location. Nick is from GA (per his signature). Here in the Philly area Comcast is one of the most reviled companies around - they're despised in their own backyard. Those of us who've dealt with them in this area can understand why (although I understand they've improved dramatically since I was a customer). But if you talk to people in other areas, they LOVE the company. It's almost like they're talking about a totally different company. And in many ways, they are. Because their service varies so much from area to area (channel line-ups, HD, pricing, customer service) it really is like you're dealing with two totally different companies.

    Comcast in this area has a reputation for bad customer service, incessent price increases, and a small number of available channels (around here Comcast now comes in 5th in terms of number of national/local HD channels - behind FiOS, RCN, Dish, and DirecTV)... by a long shot - I think I can get maybe 40 HD channels around here. My experience with their customer service was so bad that when we switched to DirecTV, my wife and I actually 'fought' over who would get to call Comcast to tell them to go pound sand. Again, I understand they've improved, but they used to be pretty horrible.
     
  9. rking5150

    rking5150 AllStar

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    I'm fine with Comcast spending money to support this site!

    When I moved to Georgia from Maryland in 2004, I was told by a (lazy) D* contractor that I couldn't get D* at my house. Probably because I have a steep roof, and he just didn't feel like doing the job. As a D* subscriber for 5 years at that point, I was upset, but decided to give Comcast a shot.

    Comcast came on schedule, but within the first week I lost all service. I called Comcast repeatedly -- and, after waiting over an hour each time, was told that they didn't know about the outage, and that they would get someone on it "right away." Well, two weeks later, I called again, and was told that the outage was the result of a severe storm somewhere in the area. I told the CSR that was odd, since I thought only D* had storm issues. (the irony of this was apparently missed by the CSR).

    Anyway, I had another D* contractor come out to look at things, and he had no problem putting a dish on my roof. I've been back with D* ever since.

    So, Comcast can adverstise all they want; its a poor choice of advertising space for them.:lol:
     
  10. jfalkingham

    jfalkingham Godfather

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    Sure if Comcast controlled what appears, but the owners of DBSTalk.com can control the content of the ads. Sorry you don't see the irony of it. I have plenty of adsense ads on various pages, and I customize them to purposely filter out certain ads.
     
  11. jfalkingham

    jfalkingham Godfather

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    Comcast pays Google money. Google will pay dbstalk.com for the clickthrough on the ad. Comcast does not pay for nor support this site. It can be filtered by dbstalk... it's not like Comcast is placing an ad here, but because of circumstances, they are allowed to be on the top in a google ad.

    AdSense is a great way to boost site revenue, but you really have to tweak it so that ads that appear will generate enough clicks.

    For AdSense here, it would make more sense to have it show ads for Dish, Weaknees, etc than Comcast. It would generate more clicks and more revenue.
     
  12. mopzo

    mopzo Legend

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    Until another service offers NFLST, I'll never switch.
     
  13. Guesst925XTU

    Guesst925XTU Legend

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    Ocean...
    To me the ad makes perfect sense.

    -In my area Comcast gives CBS/NBC/FOX/ABC/CW/MY & PBS from both New York & Philadelphia, DirecTV doesn't. DirecTV just gives me New York.
    -In my area Comcast SportsNet owns the rights to several local sports teams which are not available on DirecTV.

    So in some ways Comcast *DOES* beat DirecTV.

    However, in many other ways DirecTV beats Comcast in my area:

    -DirecTV has better picture quality (Comcast's analog channels look horrible)
    -DirecTV has better prices
    -DirecTV has more national HD channels
    -DirecTV goes out much less frequently than Comcast and for much shorter time spans.

    So in other ways Comcast *DOES NOT* beat DirecTV.
     

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