Comcast SportsNet Houston

Discussion in 'DIRECTV Programming' started by TravelFan1, Oct 2, 2012.

  1. mo832

    mo832 New Member

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    Nov 24, 2014
    They told me there is no "access card department". They gave me the same script "what we do is try some troubleshooting, and if that doesn't work, we escalate it to see who can pinpoint what's wrong".

    I'm back in the same loop...
     
  2. inkahauts

    inkahauts Well-Known Member

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    That's horse manure. There is one. Call again and say cancel at the prompt and get your self to retention. Then ask for access card department.
     
  3. mo832

    mo832 New Member

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    Nov 24, 2014
    Does it make a difference if I'm on a business/commercial account vs. a retail account? I don't remember a voice option for cancel. I called the 800 number given to me years ago for business.

    BTW on the other thread (dtv runaround) there is further update on this particular situation (as you may already know).
     
  4. jagrim

    jagrim Hall Of Fame

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    Access Card Department Phone # 1-877-887-7994

    Try the above number



    Sent from my iPhone using DBSTalk
     
  5. coolman302003

    coolman302003 2014 NBA CHAMPIONS!

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    I believe so it definitely would, according to here. You can either email directv.com/commercialemail or call 1-888-388-4249 for customer support on commercial accounts.
     
  6. inkahauts

    inkahauts Well-Known Member

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    Yeah it might. But they still have to have an access card department. And there is never a voice prompt for cancel. ;)
     
  7. mo832

    mo832 New Member

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    Nov 24, 2014
    Do you think the access card dept. can help in this case? It has now been determined to not be a hardware issue at all- it is now an issue of authorizing one channel inside of an RSN subscription so the card will allow it. The card works if it is told to allow the channel.

    Have already submitted a request to "office of president", but I'm not holding my breath on that one...
     
  8. inkahauts

    inkahauts Well-Known Member

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    Actually if this is a systemic issue the office of the president are the ones who will fix it for everyone by fixing the system. Not sure if access card can but maybe. The office will get back to you but with the holidays I wouldn't expect them to till next week.
     
  9. coolman302003

    coolman302003 2014 NBA CHAMPIONS!

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    Have you ever called the above number for commercial accounts?
    The automated IVR system is different then residential
    They get the following options:

    Press 1 for account balance
    Press 2 for making payments
    Press 3 for technical support (which I know mo832 said they have already contacted multiple times)
    Press 4 for ordering PPV events
    Press 5 if you have an existing appt scheduled
    Press 6 for none of the above, which will transfer to a CSR but I don't know what dept.

    And that's it. Unlike residential you can't speak your requests to the system either like saying cancel service, check contract end date, change programming, activate HBO etc. Most everything on commercial accts has to be done with a CSR over the phone.
     
  10. inkahauts

    inkahauts Well-Known Member

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    Ok but there still has to be a way to access card people Id think. They control everything in the end after all. Who do business accounts call when they need a new card if they purchase a owned receiver from somewhere other than DIRECTV.
     
  11. charlie460

    charlie460 Godfather

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    Sep 12, 2009
    Why is Root Sports Southwest blacking out pre/post-game content (with Sports Pack) -- none of the other teams do this.
     

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