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Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by carlsbad_bolt_fan, Aug 19, 2016.
My HR20-100 and HR44 both get commercial freezes on FNC. Hitting Pause then Play clears it up.
Sometimes this will happen when you get a corrupted local commercial on your DVR and it freaks out when it tries to play it. I recommend that you reboot the DVR, wait for it to start booting, and hit the red button to reset it again. That will cause it to dump any downloaded content, including guide data and any local commercial inserts, and it's helped on both my HR44 and HR24 in the past.
I previously had DTV for about 17 years until last December. The last dvr I had was the HR 44 and the 34 previously. That commercial freeze was a bad bug that bit on specific commercials almost every time. I think one of them was a gambling ad for a web site maybe, it's been quite a while so I don't remember exactly.
I now have Fios which was the only service in the area we moved to, also in the Baltimore area. We have their latest Quantum dvr and ran into the same issue on certain commercials. You could just about predict when it would happen, a commercial would begin and then would be immediately replaced with another. If the freeze happened that's when it would be. There were many posts on Fios forums about it and I just mentioned that being a former DTV subscriber I was used to it. They eventually resolved it, I hope, I haven't run into this in several weeks. But every time one of those commercial switches occur it's not smooth and always has a momentary pause that makes me think it might freeze up.
Back when it was biting everyone on DTV a new software release eventually fixed it. By the time I dropped our service I hadn't seen that in over a year or so. It seems none of the dvrs are immune to this no matter what service you have. Hopefully another software release soon will fix it for you guys.
Interesting thread. I was doing a search using Google.... having the same issues as many of the posters in this thread.
I have a HR24/200 receiver... and also a HR44/200.
The HR24/200 is freezing (several times) on the ID Channel 285 when the Esurance commercial is running. Now, I can still click guide, menu, and change the channel and it will correct the issue. But, once I put it back on channel 285 and that commercial runs... it freezes. (The HR44/200 has only freezed once.)
Been a DirecTV subscriber on and off for the past 15 years. Never had an issue like this before. Truly bizarre.
Where are all you guys from? Is this a regional thing? I haven't seen any similar issues.
Welcome to the Forum.
Go to Search and type in CLEARMYBOX and let it go to work. You might have a corrupt ad stored on your receiver. If so, this should get rid of it. This takes about as long as a simple reset but does much more. It does not delete recordings or change your settings, etc.
I live about 20 minutes outside of Detroit... in Michigan. Hopefully, it's just a minor receiver issue? I did notice that last firmware date was April 2017. My genie's firmware was Sept 2017 I believe?
Thank you for the post. I just used the "CLEARMYBOX" code. All the graphics in the upper left corner of the screen (for the channels) are erased.... and my hard drive with all of my shows are perfectly fine. Hopefully this will resolve the issue?
Moments ago I explained the situation to DirecTV Customer Support (Retention Center). They offered to swap out the HR24/200 and/or send out a tech to realign the dish if need be. Honestly, I hate techs lol and sometimes they say... "everything is alright" or "checks ok" lol I can't stand that.
I will update if CLEARMYBOX worked or not. Thanks again!
Now if others with the same issue tell us where they're located...
Under the Avatar picture there is a place for your location, this comes in handy from time to time.
It worked like a charm! Thanks again!
You'll probably have to run it again in the near future. The software's screwed up and...
Unfortunately, I'm back again. lol Just moments ago the HR24/200 was on a commercial (A&E Channel) It scrambled/pixelated.... froze for about 8/10 seconds... audio cut out... but it did get through the commercial. It's a bright sunny day here in my area... no clouds. Any other ideas??? I'm thinking about calling DirecTV and having them re-align the dish. Customer support said they'd do it for free.
But like I said??? Any other ideas??? Force a firmware upgrade??? I'd try anything... thanks.
After I unplugged the receiver... just for a typical reset... It froze again on another commercial within 10 minutes after the receiver was reset.
Just did that 02468 code on the remote to force software upgrade. The code worked and it did the software download. The only issue... it's the same software that was loaded. So, since April 2017... there hasn't been a new patch. So basically I installed the same software as before.
There is nothing wrong with your equipment, and no firmware on your end will fix it. It’s the commercials on their end doing this. Call and complain although that won’t get you anywhere. You’d need to explain it’s the pushed commercials that are causing this. And doubtful anyone you can get to will really understand the issue.
I gave up on downloading the software, never saw anything change, certainly never saw it fix anything.
Sad, but true comment. And a comment you can make about many CSRs in many companies. They don't listen, just read their scripts. Who's to blame? Could it be the companies and not the CSRs? I think so. Proper training and a salary that makes folks happy and proud to do their jobs would help.
On the subject of CSRs. The one I talked to on the new number told me, after I complained about getting people in another country on the weekends and after hours, that they are lobbying the company to bring all that back in the states.
Don't call, I'll do just about anything not to make a call. Didn't know they even had offshore call centers.
I had an issue with my Capital One card a couple months ago, could not understand the CSRs, nobody had English as a first language. Finally got someone I could understand. Told him the call centers are why I only rarely use the card and his answer to my complaint was quite simple: "Ask to speak to an American." Told him I thought the CSRs would find that offensive. Told me to do it anyway. Weeks later, I called got a CSR I couldn't understand, asked for an American, the CSR just said, "of course" and I got someone I could understand. If only all companies were like that...
Perhaps they are - Maybe you just never asked that question before for the reason's you just stated?
Yup, that's what I figured. My fault for not wanting to offend, who'd a thunk it?