I decided on a whim to find out what my commitment/agreement expiry date is and of course they had improperly extended me by almost 2 years. I replaced a leased HDDVR under the PP last october and they extended me until 10/27/2010. So, I called today and got to a CSR in retention who was very helpful. He noted my account and Xfered me to the access card department which then escalated the request. They said is should take 1-3 business days. I urge everyone to find out what date DTV has in its system for your commitment date expiration and do some research. Oh, and just because they had it wrong, they gave me 3 months of Showtime for free. Not that I'm a huge Showtime fan, but the offer was nice and unsolicited by me.