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Discussion in 'DIRECTV General Discussion' started by DrummerBoy523, Sep 14, 2009.
LOL. Hotel D* California!
My point exactly.
By the way, it took me less than 20 minutes of my time. Now I have no worries.
I think that your expiration date should be availabe on the web under account information. But, I understand from this thread how D* would not want to do that.
Don't count on it.
Deliberately making it hard to view your commitment length (i.e. removing it from the web) combined with the huge number of erroneous commitment extensions is extremely suspicious. 95% of people, when it bites them, will have no idea it was an error.
In my opinion there is a non-trivial possibility this is a deliberate strategy (at the very least to not clean up their systems) that is making them a material amount of margin.
I never understand replies like yours. It's not that he plans to leave DTV, it's the principle of it. Why wait to clear it up when you can do it now before they try to charge him if he need to for whatever reason close the account. They should not be extending commitment erroneously, period, full stop, end of story.
Of course they can change the date. Or even remove the commitment entirely. Especially in this scenario, because they've explicitly said that the commitment dates would be unaffected. It's totally their fault. They just won't do it because they've sensed you're a push-over.
Just ask for the number/address of their legal and PR departments. Tell them you're filing a claim with your AG, that you'll file a report with the BBB, and that you're planning to take them to small claims court. Don't just call -- you have to write and e-mail.
And the reason you fight it NOW, is because you never know what will happen tomorrow. Plus, you'll look more convincing if you fight it when you discover it instead of waiting to fight it when you're stuck with it.
Ding. Ding. Ding. We have a winner. Vanna - Please tell our player what he's won. Well, for understanding the concept of extension of commitment through obscurity, you've won an additional 24 months on your commitment with DirecTV. That's right, DirecTV has extended your service contract because you dared to understand the system. Thank you for playing.
I just got off the phone with DirecTV to change programming and asked about if I still had a commitment, “which I new I didn‘t” but then found out I did. I asked how could this be and he said you replaced a broken receiver 17 months ago. And I said yes, but I pay for the protection plan you offer and was never told when returning broken receiver that I would be under a new commitment.
Quite sneaky on their behalf, I believe
While I prefer DirecTV to my other options out here, I think this is just how companies operate now, I would be shocked if D* was the only one doing something like this (i.e. cell phones, heck maybe even Dish since they have a commitment now) and until either a court or the government tells them to stop. Unfortunate but true and I really don't think any public presure will make them stop because for every person that fights them 99 more will just roll over and pay it.
I'll only worry about it if I ever intend to cancel... I know now, that my committment reset when i added a new leased HDDVR to my account. they never told me my committment was extended, but I'm sure it was... that's the part of this that is wrong... it's a training issue with the CSR's... an ACT CSR told me to always deal with them because they are better trained to handle adding OWNED equipment to your account. you just have to tell the first CSR you talk to that you need to order an access card, then they will transfer you, and you can take care of your business with the ACT CSR
Very sneaky indeed. I seem to get my commitment extended every time I sneeze. Luckily mine's finally up, a year and a half after it should have been (defective receiver replacement in my case too). It definitely discourages me from making any changes to my account. The end result is D* gets less money from me because I refuse to add anything new to my service. So at least in my case, their unethical behavior has backfired on them.
It's quite clear they are doing this on purpose, in spite of their stated policy against it, or they would have fixed their processes long ago. The thing is, this "oversight" is a big money maker for them, so they have no intention of changing unless they're faced with legal action. I hate to encourage such a thing in our overly litigious society, but sometimes it's the only way to get companies to do the right thing.
Now the D* apologists would say I'm responsible for anticipating D*'s "mistake" and getting it corrected myself. I say D* shouldn't engage in deceitful business practices to begin with, and I shouldn't have to deal with it. They should abide by our agreement
It's not supposed to extend your agreement .... you've been "illegally re-committed."
Does DirecTV's CRM software actually list the commitment date or is the CSR looking at the account history and stating a date based on an event in the account's history which usually does cause a commitment extension?
Perhaps you are right. But if I didn't have a DirecTV commitment and decided that I WANTED HD on my new HDTV do you think they would happily let me jump to DISH or cable which would install HD for free?? I think not. (After being a good DirecTV customer for 9 years)
So did you get the commitment removed or are you just going to sit there for the next 7 months with your "commitment" that was imposed on your account in direct violation of the protection plan agreement?
Yes, from what I have been told it lists a date and what the ETF would be right below it. However the CSR also could be looking at the account history and stating a date based on an event in the account's history which usually does cause a commitment extension. I understand they have multiple systems.
They can't remove a partial commitment. That means if you have 12 months left, then get a replacement RX and they incorrectly extend you to 24 months, they aren't able to get you back to the "correct" 12 months. They either have to remove the ENTIRE commitment on your account (which is what happened to me last year) or change nothing.
That's when they tell you they are going to "note your account" which is totally worthless because when you cancel the ETF is automatically generated by the system and all the "notes" in the world won't get that charge STOPPED.
You then have to deal with trying to get them to credit to your account AFTER you are charged. You know how much fun that is.
To be honest with all of you. I am bidding time and watching what Dish does, they made a tremendous offer to me and I have time to decide. DirecTV can with out a doubt keep me if they meet these goals
1. I get my favorite NFL team every week on TV but would like to see live highlights of other live games at my whim and I don’t want to pay $300 nor $200 or even $100 they could easily give that to us for $50 a year on there own Red Zone channel.
2. More HD premium Channels
3. Versus so we can see our NHL team when only Versus is carrying said game
4 Did I mention more premium HD channels?
5. In these tough economic times keep prices reasonable and bust your balls to satisfy your loyal legion because we can always look else where.