commitment wrong - I urge everyone to find out

Discussion in 'DIRECTV General Discussion' started by DrummerBoy523, Sep 14, 2009.

  1. bobcamp1

    bobcamp1 Icon

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    Nov 8, 2007
    Well, they should change the software so that they can remove a partial commitment. They legally can't blame their crappy software. It's just a database -- it can be fixed.

    If they won't fix it, then they need to do whatever their software allows. Either cancel the commitment entirely or credit the account with the current value of the ETF if it were canceled today.
     
  2. Elephanthead

    Elephanthead Legend

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    So from this thread, I see that the protection plan is a complete scam, I get the same thing when a receiver dies, they extend my commitment and send me a free receiver. I guess I would have to pay if my dish fell off the roof though.
     
  3. Shades228

    Shades228 DaBears

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    Without protection plan you have to pay delivery and handling. Protection plan also covers the cost of remotes, and service calls.
     
  4. Ken S

    Ken S RIP

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    The protection plan mainly covers your owned receivers and all of the DirecTV equipment and cabing. So, LNBs, multiswitches, the dish are all covered by the protection plan.

    It's not a scam...but it is important that people understand exactly what they're paying for...and the only way to do that is to actually read the Protection Plan agreement on the DirecTV site.
     
  5. TBlazer07

    TBlazer07 Large Member

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    You're right. For me they cancelled the enire agreement which should have had about 5 months left. This was in November '08. From what I have been reading here recently they no longer will do that and now they just "note accounts."

    I guess they figure that will give the customer a (false) sense of security and will deal with it if/when the time comes. They take the chance the customer will complete the agreement or will eventually get a "real" extension.

     
  6. TBlazer07

    TBlazer07 Large Member

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    This may just be my "perception" but it seems they are easier and quicker to swap out a receiver if you have the PP rather then if you don't.

    The PP is also a good deal if your happen to have owned advanced equipment rather then leased. If your equipment is owned, and you are out of their 90 day warranty, you may have to pay for a leased replacement since they technically are not responsible for owned equipment plus you would then definitely get the 2yr commitment.

     
  7. ehilbert1

    ehilbert1 Godfather

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    Jan 22, 2007
    Thats not necessarily true. I have Sprint(Yea yea I know booo) and they provide our contract dates right there on their website. As for D* make sure you send out and email and get your date in writing. I had to do that. I also have the PP and was extended when I shouldn't have been. Thats been the only real problem I've ever had with D*. I see how many people this is effecting and it's a huge problem. It sucks that it takes things like class action suites to get things like this changed.

    Oh yea it's way better to do this now and not wait. I don't care if your not leaving anytime soon. Just when you think this is one thing we can all agree on we have someone that over drinks the kool aid.
     
  8. BattleScott

    BattleScott Hall Of Fame

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    Just to be clear, as I sense a popular misconception creeping in again, other than a potential $20 shipping charge, there is ABSOLUTELY NO DIFFERENCE in the way leased receiver replacements are handled between the Protection Plan and regular accounts. Replacing a defective leased receiver does not extend your comittment, regardless of PP status. Will they may erroneously extend it anyways? Probably, but you're no more liable for it without the PP.

    I only say this as I don't want people to land on this thread and think that they need the PP to avoid having their comittment reset if a receiver fails.
     
  9. TBlazer07

    TBlazer07 Large Member

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    You need to change your tagline to "SHOULD NOT" or "IS NOT SUPPOSED TO" because evidently quite often it (erroneously) DOES. :)

     
  10. BattleScott

    BattleScott Hall Of Fame

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    It DOES NOT extend YOUR comittment. Do they often times enter an erroneous date on their side? Sure, but you are not comitted in any way.
     
  11. gfrang

    gfrang Hall Of Fame

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    Aug 29, 2007
    Why do I need the protection plan if I lease my equipment?

    The equipment leasing fee is for your receiver only. Leasing the receiver allows us to provide the latest equipment with minimal upfront cost, affordable upgrade options, and if the receiver fails we will replace it at no charge. The protection plan is also a great option to cover equipment other than the receiver. With the protection plan you will have access to service calls from a trained technician if we can't fix the problem over the phone, dish alignments, replacement of defective remotes and other components such as cables, multi-switches, or splitters, as well as free technical troubleshooting 24 hrs a day, 7 days a week.

    This is from the horses mouth copied from Directtv website. It clearly states their policy on leased receivers and other equipment, so why do they extend commitment for receiver replacement and charge s&h if no pp?
     
  12. dlt4

    dlt4 Godfather

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    This thread prompted me to call D* this evening to verify the end of my commitment period, which was supposed to be last month.

    Well, as Gomer Pyle would say - surprise, surprise (or maybe not). I had a DVR replaced under the PP back in June, and sure enough, it kicked in another two year commitment. The CSR made the correction to my account, but agreed that I should check back in a couple of weeks to be sure the system made the change.

    Pathetic that we have to be watchdogs over something that should be automatic. :mad:
     
  13. TBlazer07

    TBlazer07 Large Member

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    Have you ever tried to get out of one of those "erroneous date" commitments? You'd need to be committed after dealing with it. Hey, no problem, we'll note your account. :rolleyes:

    So for whatever reason (csr stupidity, poor math or sitting too close to the flat screen TV's in the DirecTV cafeteria) it COULD extend your committment.

     
  14. TBlazer07

    TBlazer07 Large Member

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    Don't hold your breath, they just told you what you wanted to hear. This way you'll call back and have to deal with the next person. :)

     
  15. TBlazer07

    TBlazer07 Large Member

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    You don't. PP covers everything else (dish, dish reaiming, multiswitches, remote, wiring etc) plus you don't get charged $19.99 shipping fee.

    The issue here under discussion is that people are getting their "agreement" extended by 2 years in error on these lease replacements whether with or without the protection plan.

     
  16. dlt4

    dlt4 Godfather

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    You might be right, but I am very persistent on these types of things. I will be calling back, and they will get it right. :D
     
  17. jessshaun

    jessshaun Legend

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    Funny enough, I had the opposite problem, I had an SD DVR receiver go bad, and it was replaced with an HDDVR, and the commitment on the account was removed. LOL!
     
  18. gfrang

    gfrang Hall Of Fame

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    (Why do I need the protection plan if I lease my equipment?)

    I wasn't asking that question that was part of the statement that i copied on my post.I know what the issue was about because it happened to me.
     
  19. JACH

    JACH Mentor

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    I have a dead standard receiver, D12-500. It's leased and I don't have the protection plan. At this time, I don't want to get a replacement because when it was alive it just sits and collects dust. I plan to just return it and save myself $5 lease fee. Question is, if I decide to get it back in the future, will they renew my commitment? I know if I just get it replaced right away they shouldn't renew my commitment because it's damaged leased equipment. But what if I decide to get it back months later? Will they consider it activation of new equipment and will that generate a commitment renewal?
     
  20. gfrang

    gfrang Hall Of Fame

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    Yes they will generate a commitment because you will be activating new equipment. If you get it replaced they might do it any way in violation of their own policy.
     

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