LOL, they're supposed to provide all of this service to all leased customers period. Charging a reasonable amount for shipping is borderline OK ($20 is too high), but if their equipment fails through normal use it's up to D* to fix it for free. Why are you paying for D* to fix their equipment? Why are you punished when their equipment malfunctions? In theory, D* should be sending out lousy equipment and performing lousy installations. Then they could charge lots for repairs or collect money on the "protection plan". Wait a minute...aren't they already doing that? Either way, D* is on no legal ground to reset the commitment period due to their defective equipment. None. And they know it. Yet they have a system that automatically does it and has no way to correct it. A lawyer's dream case. As far as the note on your account, it's isn't worth the electrons that are storing the information. You'll get an ETF when you cancel. You'll dispute it. They'll just take it from your credit card. You'll dispute the charge. D* will send collections after you, ruin your credit rating, etc. You'll end up paying the ETF just to make them go away.