commitment wrong - I urge everyone to find out

Discussion in 'DIRECTV General Discussion' started by DrummerBoy523, Sep 14, 2009.

  1. bobcamp1

    bobcamp1 Icon

    896
    1
    Nov 8, 2007
    LOL, they're supposed to provide all of this service to all leased customers period. Charging a reasonable amount for shipping is borderline OK ($20 is too high), but if their equipment fails through normal use it's up to D* to fix it for free. Why are you paying for D* to fix their equipment? Why are you punished when their equipment malfunctions? In theory, D* should be sending out lousy equipment and performing lousy installations. Then they could charge lots for repairs or collect money on the "protection plan". Wait a minute...aren't they already doing that?

    Either way, D* is on no legal ground to reset the commitment period due to their defective equipment. None. And they know it. Yet they have a system that automatically does it and has no way to correct it. A lawyer's dream case.

    As far as the note on your account, it's isn't worth the electrons that are storing the information. You'll get an ETF when you cancel. You'll dispute it. They'll just take it from your credit card. You'll dispute the charge. D* will send collections after you, ruin your credit rating, etc. You'll end up paying the ETF just to make them go away.
     
  2. TBlazer07

    TBlazer07 Large Member

    4,867
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    Feb 5, 2009
    Florida
    It doesn't AUTOMATICALLY do it. It's done by poorly trained reps who either don't know HOW to use their system or don't know the correct business rules. While it's fun to think so, I highly doubt they intentionally add incorrect commitments.

    Now THAT is for sure!
     
  3. narrod

    narrod Godfather

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    13
    Jul 26, 2007
    Thanks for the tip to check the commitment date. Mine is correct and expires in April. It doesn't make much difference. Until uVerse is available and much improved my only choices are Insight Cable (they suck) and Dish which I've never used. No issue with Dish but, unless the savings are significant, I don't see a reason to choose them. As it stands now I'll begin my 11th year with DirecTv in December. They aren't as good as they used to be but, I suppose, as good as any provider out there.
     
  4. MoInSTL

    MoInSTL Legend

    197
    0
    Mar 29, 2006
    Had my failing HR20-700 replaced. D* waived the shipping. No 2 year commitment was supposed to be added but the idiot who activated it apparently goofed. Just got off the phone with retention who said she can only add notes that my commitment was up last week. She offered 12 months of free HD Access and 6 months free HD Extra Pack. I wrote down her name & badge number. I went through retention because I didn't want it to get screwed up. :confused:
     
  5. gfrang

    gfrang Hall Of Fame

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    Aug 29, 2007
    You know this was brought up in the past that a one year commitment could be verbal and a two year had to be signed.

    When i applied for AAA discount on my D* bill that was what i was told.
     
  6. Bob Coxner

    Bob Coxner Icon

    726
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    Dec 28, 2005
    I've had numerous 2 year extensions during my 10+ years. I don't think I've ever been OUT of contract. I've never signed a thing.
     
  7. dcowboy7

    dcowboy7 Hall Of Fame

    4,789
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    May 22, 2008
    Pequannock, NJ
    Directv has NFLST thru 2014....im not goin anywhere.
     
  8. kgm32

    kgm32 Cool Member

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    Oct 5, 2008
    I am going to check my commitment date for sure....I want out and away from the this company the minute I can. I can't stand the way they treat there customers. The entire "lease agreement" is questionable at best. It supposedly comes in your first bill but I have had online billing for years and had not read this latest and greatest lease agreement and did not realize I would be stuck for two years when I upgraded to HD in June. I have been a customer since 2003 and the older agreement stated just that you had to send the equipment back if you canceled. I have not searched on this but I don't even see how this agreement is binding, I don't recall signing a contract? When I signed up with my cell phone company I signed an agreement and understood fully my commitment, I sure as heck signed an agreement when I leased my car but with Dtv...just taking delivery of equipment turning it on and getting a supposed statement in the mail constitutes a legal agreement? Heck even the lease agreement online starts out by saying "By signing this Equipment Lease Addendum"...has anyone else been successful getting out of this thing?
     
  9. rey_1178

    rey_1178 Member

    725
    17
    Dec 12, 2007
    Florida
    agreed! :up:
     

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