1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Consumer Reports/Directv naughty

Discussion in 'DIRECTV General Discussion' started by bobcnn, Nov 23, 2010.

  1. Rich

    Rich DBSTalk Club DBSTalk Club

    27,280
    555
    Feb 22, 2007
    Piscataway, NJ
    I get some newsletters that touch on D* at times. Phil Swann's daily sheet, HDTV Magazine, Sky Report, stuff like that, and I have never seen anyone but Swann criticize D*. And that's usually a rant about the HD channels, or lack thereof. On TV, I've never heard any complaints about them. Here on the forum, yeah, but that's kinda taken for granted. Most folks are gonna dislike the Lease Program as long as it's in effect. A lot of us are sick of getting shoddy or nonworking replacements. We all complain about these things.

    Reading your post caused me to think of anyplace, except for this forum that I'd seen or heard critical comments about D*. Couldn't think of one, aside from Swann's daily newsletter. Perhaps because the end product is so good.

    I never hear anything bad about Cablevision and I know a lot of people who have it. Never hear complaints about Dish. Never see anything in newspapers or hear anything on the radio. Kinda odd, no?

    At that time, I didn't even know CNET existed. I'd like to read those reviews. Does CNET archive their reviews or do you remember the general theme of the reviews?

    Rich
     
  2. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

    14,040
    94
    Jan 24, 2007
    I never understood that either. There are just too many sources for infor out there to rely on only one. Before I buy anything I want info from people who've used the "whatever". In particular I always want to know what they don't like. I find that real people actually using stuff is the best source. ;)

    Mike
     
  3. raott

    raott Hall Of Fame

    2,293
    69
    Nov 23, 2005
  4. tonyd79

    tonyd79 Hall Of Fame

    12,971
    204
    Jul 24, 2006
    Columbia, MD
  5. anleva

    anleva Icon

    568
    1
    Nov 14, 2007
    Yep, I thought the same thing as I read this thread. Any criticism here is immediately met with an attempt to discredit the source.
     
  6. hdtvfan0001

    hdtvfan0001 Well-Known Member

    32,456
    258
    Jul 28, 2004
    Not to worry...if you indeed read all the posts...you'd see that the criticism of Consumer Reports extends beyond one single topic.
     
  7. anleva

    anleva Icon

    568
    1
    Nov 14, 2007
    And my comment extends past Consumer reports as well
     
  8. hdtvfan0001

    hdtvfan0001 Well-Known Member

    32,456
    258
    Jul 28, 2004
    WOO HOO.
     
  9. harsh

    harsh Beware the Attack Basset

    21,192
    183
    Jun 14, 2003
    Salem, OR
    Do you really think they have humans monitoring the non-return of receivers?

    I'm thinking that a few of these "issues" are explicitly programmed into their computer systems.
     
  10. P Smith

    P Smith Mr. FixAnything

    22,149
    192
    Jul 25, 2002
    W.Mdtrn Sea
    That's my point - it is corporate rule(s) including programmed.
     
  11. RDH416

    RDH416 Legend

    111
    1
    Oct 24, 2007
    here's some differences I see - With cell phone companies, you can choose to buy a new phone or sometimes a refurbished one at a lower price, if that's what you prefer. With D*, you generally have to take whatever they decide to lease to you. Most of the units we've gotten were someone else's refurbs and all have to be returned at the end of the relationship. With cell phones, when my commitment was up, the phone was mine and no return of it was required.
     
  12. inkahauts

    inkahauts Well-Known Member

    22,680
    1,105
    Nov 13, 2006
    I don't put my full faith and trust in any organization rating anything.. I might look at specs, but I never base a purchase of a specific product on the BBB or CR, because I have seen first hand how often they get their reviews wrong.. Thats not to say that if every reviewer I could ever look at said a specific item is bad for a multitude of real reasons and all of them had the same reasons that I wouldn't let it affect my purchase, but often their reasons for something being bad are not anything strong enough for me to actually base a decision on.

    I look at actual complaints (or service issues )about a manufacturer sometimes, but as far as service providers, I can always find someone to complain about a company.. ALWAYS!

    For example... I used to work in retail, and I can tell you we always had more sony equipment (tv's, etc) in service as a % of units sold than any other brand by far, yet you never see them get reamed by CR and others like you do some things.. Why is that?

    Directv has not changed their polices on leased equipment in years in any way that warrants them suddenly becoming naughty this year.. Thats my main issue with the article.. Its like its years to late for the issue they have...

    As for if the practice is fair, well, I think its more fair than charging $20 a box like cable does! Add those fees vs directvs over a 2 year period, and guess which one costs you more money? Where is the article about that? Things like this, its a policy a company has, and if you don't like it, then go with someone else, but don't say they are a bad company because of this kind of policy, you have other choices...
     
  13. Drucifer

    Drucifer Well-Known Member

    9,407
    244
    Feb 12, 2009
    NY Hudson...
    I must agree with that list of troubles. They all been reported here on this forum at one time or another.

    A consumer must be watchful of all transactions with all companies at all times. Thankfully for the Internet, it is much easier to do this with most companies.

    BTW, in this new age, I find more errors with my medical bills then I do with my utility bills.
     
  14. Rich

    Rich DBSTalk Club DBSTalk Club

    27,280
    555
    Feb 22, 2007
    Piscataway, NJ
  15. Rich

    Rich DBSTalk Club DBSTalk Club

    27,280
    555
    Feb 22, 2007
    Piscataway, NJ
    I was tempted to do the same thing with the 24s, but I got them at no cost and so far, so good. Gotta see what a few NRs do to them.

    Rich
     
  16. compnurd

    compnurd Hall Of Fame

    1,728
    33
    Apr 23, 2007
    Evans City PA
    Big Difference with a Cell Phone 2 year contract. At the end of that 2 years, I own the phone, i dont have to return it. Same if i Pay the early termination fee, i own the phone.
    With Direct TV, I pay the ETF and then i still have to send the equipment back
     
  17. Rich

    Rich DBSTalk Club DBSTalk Club

    27,280
    555
    Feb 22, 2007
    Piscataway, NJ
    I think most of CRs problems with Sony equipment was/is with reliability. And I got caught up in that when I was using VCRs to time shift. Always had to keep a new one in reserve because they broke down so frequently. I think they pumped out the best VHS picture of any VHS VCR, but I couldn't even get them fixed. And when I started switching over to DVRs, I had twelve VCRs running.

    I had problems with my Sony CRT TVs too. Never the picture quality or even the sound quality. But they all broke down at one time or another. I did have one that lasted for over 20 years and still had a great SD picture, but all the others were a bit unreliable.

    All those problems left me in a bad place. Both the TVs and the VCRs had really good PQ, better than any TV or VCR, but the breakdowns were too frequent. Didn't stop me from buying them, PQ is very important to me, but the things seemed to pick the worst possible times to break down.

    Rich
     
  18. raott

    raott Hall Of Fame

    2,293
    69
    Nov 23, 2005
    I think the entire HR2x series have become great DVRs, not perfect, but pretty darn good.

    With that said, its comical looking back at the old posts on this site when the CNET user reviews came out. People arguing that it must be imposters posting the negative reviews in an effort to disparage D*. Couldn't possibly have been that when the HR2x came out, they were substandard.
     
  19. Maleman

    Maleman Icon

    860
    0
    Apr 17, 2007
    I believe adding "another" two year committment is outrageous from any company, Directv is very guilty of that. You should be able to return your current receiver for an upgraded/newer model without getting into another dreaded contract.
     
  20. DogLover

    DogLover Hall Of Fame

    2,510
    0
    Mar 18, 2007
    You can. You just can't get a discount for that new receiver and stay out of the two year contract.

    It's your choice: full price or 2 year contract.
     

Share This Page