Continued RC71 programming issues

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by kram, Sep 14, 2014.

  1. kram

    kram Godfather

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    Finally got DTV tech support to admit that there's a known issue when trying to program a new RC71 remote -- like the instructions just don't work. I got a new backlit RC71B yesterday and, sure enough, I couldn't program it to control my TV Samsung). The tech told me to first press Mute + Enter (not Select), which brought up an option to program the TV. I had to try several codes before getting it to work. However, doing that caused the remote to lose control over the Genie, so I then had to re-program for RF. But this two-step process worked.

    I suggested to the rep that DTV revise their programming instructions, since she said that the engineers had no timetable for a fix. (So what else is new?)


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  2. peds48

    peds48 Genius.

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    I do this at least 10 times daily (MUTE and ENTER) it works every time, the few that don’t is usually a defective remote. So yeah, the instructions works 100%
     
  3. kram

    kram Godfather

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    No, the instructions say to press Mute + Select, which is a different button from the Enter button (located at bottom right).
     
  4. peds48

    peds48 Genius.

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    Either way works. MUTE and ENTER is just a shortcut. If you go the MUTE and SELECT route you MUST follow the onscreen instruction as you need to input code given by the “receiver"
     
  5. kram

    kram Godfather

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    Well, this was the only way I could access the TV-programming option.


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  6. peds48

    peds48 Genius.

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    You need to go to the REMOTE CONTROL menu on the HR44
     
  7. west99999

    west99999 Icon

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    Mute and enter puts the remote in RF mode which it must be in RF before you can program the remote to the TV. It works 100% of the time for me as well. It is something you are doing wrong. I have also not heard of any known issue programming the remote. Sounds like CSR didn't know what they were doing.
     
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  8. ryan2112

    ryan2112 New Member

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    Nov 17, 2013
    Somewhat related. I have an hr44 on distributed video.
    Can I program 5 rc72's to RF mode on the same box?
    I can get one to work but can't get any others to follow. I hit mute and select than 961 ch up, enter. It says "try again"

    Can the hr44 have multiple rf remotes tied to it?


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  9. peds48

    peds48 Genius.

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    Press and hold MUTE and ENTER for a few seconds
     

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