Continuous Problems that aren’t getting FIXED

Discussion in 'DIRECTV General Discussion' started by Rob37, Nov 30, 2018.

  1. Dec 6, 2018 #61 of 125
    DR2420

    DR2420 New Member

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    I'm impressed with Spectrum's HD picture quality. I would say it's close to DIRECTV. As others have stated, it tends to vary from area to area. I will say Spectrum, formerly Charter, has really made some improvements over the last few years. I remember having it 5+ years ago and it was terrible, it was so compressed. So, whatever they've done, it has worked and it is quite noticeable. My service is very reliable, don't have to worry about rain or snow here in Michigan. My only complaint is their DVR is ancient, mine is anyway. I'm sure that will be getting upgraded at some point. Spectrum has really made some advancements, I gotta give them credit. I couldn't stick with their TV 5+ years ago.
     
  2. Dec 7, 2018 #62 of 125
    n3ntj

    n3ntj Hall Of Fame

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    Lancaster,...
    I noticed pixelation last night on my local Fox affiliate. I switched over to the same programming on NFL Network and it was clean. I think some of the pixelation is related to sign issues (in LIL cases, the OTA pickup stations) and sometimes issues in the transmission line b/w LNB to IRD. I don't seem to notice any wide spread pixelation issues on a whole. I simply have all of the other issues with the 4k setup of loss of 4k signal, loss of 4k resolution settings, etc.

    In some cases, a simple RBR is needed to address some issues since IRDs are computers, in essense, and they need to be reset periodically... such as one per week.
     
  3. Dec 8, 2018 #63 of 125
    the2130

    the2130 Active Member

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    I would be surprised if Netflix ever becomes an ad-supported service. I think those rumors you are referring to are about Netflix expanding some of the annoying "features" they already have, like shrinking the credits to show promos and playing videos in an auto-preview window when you are browsing for something to watch. If they are planning to play promos, ads, or anything else when I pause the video, that is a showstopper for me. When I pause a show or movie, it's usually to talk to my wife, which I can't do if there is a video blaring out from the TV.

    I don't mind paying more for ad-free services, as long as the price is reasonable, as it is with Hulu and CBS All-Acess. If they think they can gouge me, let them try. They will simply force me to take countermeasures. I could record the shows, strip out the commercials, and put them on my media server, where I can watch them in a way that suits me, without the distractions.
     
  4. Dec 10, 2018 #64 of 125
    T.C.

    T.C. Member

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    Pixelation started around September 1, 2017 around Week 1 of the NFL Season for me... and it's never stopped. It's probably the most annoying F'ing thing ever. But you just deal with it. I live near Detroit, Michigan.
     
  5. Dec 10, 2018 #65 of 125
    n3ntj

    n3ntj Hall Of Fame

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    Have you checked your coax, the connectors, the actual connections to your LNB and IRDs? Something may simply be loose. Any braid strands shorting out within an F-connector? What are your signal strengths?
     
  6. Dec 11, 2018 #66 of 125
    I WANT MORE

    I WANT MORE CowboySooner

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    It's not the connectors.
    It's not the LNBFs.
    It's not the cables.
    It's not the dish.
    It's not the firmware.
    It's not the splitter.
    It's not the SWiM.
    It's not the power inserter.
    It's not the HR.
    It's not the C61,41,51.

    Did I miss anything?
     
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  7. Dec 11, 2018 #67 of 125
    n3ntj

    n3ntj Hall Of Fame

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    Lancaster,...
    How do you signal strengths look? Any trees in the way?
     
  8. Dec 12, 2018 #68 of 125
    T.C.

    T.C. Member

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    Detroit, MI
    LNB replaced. Coax replaced. SWiM replaced. It's not the issue.

    A poster on here mentioned if you live near an airport... the planes could be interfering with the signal. But that's not the case... before AT&T purchased DirecTV.... I didn't have any issues. Never moved. Great signal.... etc. A tech came out here twice and said... your signal is amazingly strong. I can't make it any stronger.

    So basically.... I'm patiently waiting until it's fixed. But it's been about 14.5 months of sh#$ service.
     
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  9. Dec 12, 2018 #69 of 125
    trh

    trh This Space for Sale

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    Yet some of us don't have any if these issues. Weird.
     
  10. Dec 12, 2018 #70 of 125
    T.C.

    T.C. Member

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    Detroit, MI
    I don't know who else is from Michigan on here? I think the poster DR2420 is. But it has to be a regional issue. At first.... it was only the local channels that had the pixelation. FOX, CBS, ABC etc. Then it became larger.... TNT, ESPN, ID Channel, NFL Network, CBS Sports Network, HBO, Showtime, NBC Sports Network, NBA Channel.

    I actually put a lot of research in this the first 3-4 months it was happening. Giving DirecTV techs everything they needed. They promised me a fix..... and then all of a sudden.... it's like the communication just vanished between me and the techs. No calls... no updates.... it's like they were playing dumb. They know it's a regional issue... and they are hoping you just don't complain about it.

    There's really no pattern to when it happens. Like for instance.... it could be 85 degrees out... no clouds in the sky.... and no wind.... and a channel will pixelate.... almost in a chronic ridiculous fashion. Then.... we'll have totally sh#$ weather here.... wind blowing at 20 mph+, raining periodically.... and I won't have a pixelation problem.... you'd think the picture would go out? But the signal holds.

    What's the point in calling a tech out again? And again? And again? You have to take time off of work for them to be here... or adjust your schedule. They're here for an hour or 2.... and they try and repair it.... but the next day it happens again.

    I can only imagine how much wasted money is spent USA wide in fixing this issue? Like.... having a tech come out.... replacing coax... LNB's.... SWim.... etc. They must bill DirecTV the repair fees right? I don't know how it works? But someone has to pay the tech. I'm not billed anything. I wouldn't pay lol But the wasted equipment to fix this is ridiculous.

    There has to be a supervisor at DirecTV that knows what's going on.... I mean... if you have an outbreak of poor service in a 300 mile radius (figuratively speaking)... then there's a transmission issue somewhere. They must know what's going on. But of course it is AT&T now.... they love to waste money on advertising and bill customers double.

    I'm probably going to wait.... until June or July 2019 to get another tech out here... or pray for a fix. Hopefully by that time.... other competitive pricing options will be available from other providers.
     
    242424 likes this.
  11. Dec 12, 2018 #71 of 125
    T.C.

    T.C. Member

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    I do remember a DirecTV customer support agent who told me.... the company was aware of the situation and they were noting all ZIP CODES for every customer this was effecting. They were going to pin point the area it was happening and make adjustments. This was probably back around May of 2018 when I was told this. But not every DirecTV rep is honest with you... they play dumb.
     
  12. Dec 12, 2018 #72 of 125
    spiketoo

    spiketoo Cool Member

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    I tried to resist but not too hard.

    Play?
     
  13. Dec 12, 2018 #73 of 125
    DR2420

    DR2420 New Member

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    T.C. is right, several agents won't even acknowledge it, while others will. Some will act all surprised like they can't believe it's happening. Like he said, someone has to have information regarding this as nothing is coming from AT&T/DIRECTV. It has been a known issue in my area since September 29, while escalations were being taken for it well before then. They said they'd have a new software by the end of October I believe it was, then by the end of December, now it's February.
     
  14. Dec 12, 2018 #74 of 125
    DR2420

    DR2420 New Member

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    Weird thing is I have a friend who lives nearby, about 10 minutes away and he says he doesn't have these issues. Only difference was I had the HR54, he has the HR44, I had 4K activated, he does not.
     
  15. Dec 13, 2018 #75 of 125
    Rich

    Rich DBSTalk Club DBSTalk Club

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    You keep bringing this up, I think it's normal.

    Rich
     
  16. Dec 13, 2018 #76 of 125
    slice1900

    slice1900 Well-Known Member

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    Rich reported most of his pixelation stopped when he replaced the hard drives with SSDs in his DVRs. That suggests some sort of software issue was affecting him - that's not to say there aren't other possible reasons like RF interference for pixelation they see that Rich does not.

    Everyone everywhere in the country gets the EXACT same signal on all nationally broadcast channels. If someone has pixelation in Arizona but not in Alabama, then the the pixelation in Arizona is being introduced AFTER it leaves the satellite.

    I think the only conclusion you can draw for sure is that since some people don't see this pixelation, either they aren't watching the channels the people who do report it at the same time or didn't notice it, or Directv is broadcasting a clean signal and something down the line like localized/regional interference (would pretty much have to be military if it is regional) or software bugs are messing up the clean signal coming from the satellite.
     
  17. Dec 13, 2018 #77 of 125
    Rich

    Rich DBSTalk Club DBSTalk Club

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    It appears to me that D* is indeed broadcasting a clean signal. To my area. How do you know everyone in the the country gets the same signal on nationally broadcast channels?...serious question, I've always thought problems could occur regionally.

    I don't think "That suggests some sort of software issue was affecting him" is what happened to my HRs. I think replacing the HDDs with SDDs and seeing very few issues immediately points directly to the HDDs themselves. What I think happens is the HDDs very slowly degrade over a period of time (I have no real idea how long that is) and once they hit a certain point of degradation cause the video and audio breakups. The software certainly didn't change the moment I put the SSDs on. The issues went away as soon as I put the SSDs on the HRs. Just put another one on a slow refurbed 24-500 the other day, same thing happened.

    Few more days and it will be 4 months since I put the SSDs on the HRs initially. Still no problems that I can attribute to a drive.

    The problems in this thread seem to be centered in Michigan. Would be nice if someone living in Michigan with an SSD laying around would try one on an HR and see if that solves the problem. Wouldn't that be a revelation if it worked?!

    Rich
     
  18. Dec 13, 2018 #78 of 125
    bjdotson

    bjdotson Legend

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    This makes me wonder a couple of things; one, do the people that have lots of pixilation do a lot of recording and deleting. two, does a reset do a complete defrag of the hard drive.
     
  19. Dec 13, 2018 #79 of 125
    jimmie57

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    I don't think that is the problem for some. My son uses an H24, no hard drive, and he is complaining about pixilation / tearing a lot of the time and there is no rain anywhere in the area.
    I also see it on my HR24.
     
  20. Dec 13, 2018 #80 of 125
    Rich

    Rich DBSTalk Club DBSTalk Club

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    Once upon a time I had 12 HRs, I always had video and audio breakups. I religiously kept my HDDs less than half full (all had 2TB drives in/on them, the 44 has a 3TB internal) and did everything I knew how to do to keep them trouble free. Obviously, I had a lot of capacity and we recorded everything interesting or new. Rarely saved any recordings after viewing them.

    A reset or a CLEARMYBOX always helped but the problems were always there. I never bothered trying to defrag an HDD. They were inexpensive and it was easier to stick a new HDD in/on the HRs. When you do that, the HR works really well. Time passes and problems start up again.

    Simply put, watching content on D* using the HRs with SSDs is like watching a NetFlix stream, no problems.

    Rich
     

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