Corruption and recovery of DVR events

Discussion in 'Other HD Receiver Support Forum (811, 921, 942)' started by kmcnamara, Jun 12, 2006.

  1. loves2watch

    loves2watch Mentor

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    Mar 27, 2006
    I too have the "recovered" problem. I am currently subscribed to the dish locals (and always have). This is becoming very annoying as I do not know which programs are associated with the "recovered" listing. My signal strength on all of the locals is very strong (the lowest signal strength being 85) and stable, that is not wavering or variable. This has only happened since the last firmware upgrade. E* CSR has told me that this is a problem with my antenna, which I know NOT a factor. So what's next?
     
  2. kmcnamara

    kmcnamara Icon

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    Jan 30, 2004
    Interesting that you're the 1st person who is affected by this problem that subscribes to locals. You should try to lean on Dish a little to see if they're working on a fix.
     
  3. Bob Ketcham

    Bob Ketcham AllStar

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    Jan 2, 2006
    I too encounter the problem. I also subscribe to locals, but encounter the problem only on timed recordings from the local PBS-HD station (Houston's KUHT-DT, channel 8-1) Of course, all local HD is OTA on the 942.

    The PBS-HD channel listings are not provided on the satellite. The Dish Program Guide lists all KUHT-DT programs as endless "Digital Service".

    Name based recording is not possible, so I use timed recordings and see "Recovered" as the program name in the DVR listings.

    I have not noticed the truncation of the program length. The program I am recording is an hour in length and is recorded between 11:00pm and midnight. I've never looked to see if it is listed as "Digital Service" right after the recording is made.
     
  4. kmcnamara

    kmcnamara Icon

    860
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    Jan 30, 2004
    That's good info. Sounds like it's not whether or not you subscribe to locals. It's if you don't actually have guide data for a channel. Now that I have locals again, I'm going to test that theory tonight and see if it happens on one of my OTA's that I don't get program guide info for (e.g. subchannels).

    By the way, no one has reported a truncation of the program length. The issue was that all of the programs listed as "Recovered" show up as 1 hour in the DVR list even if it actually recorded something other than an hour. In other words, playback isn't affected - the whole program is there - you just can't see the accurate program length in the DVR list.
     
  5. 921tiger

    921tiger Mentor

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    Feb 13, 2005
    I've seen the "RECOVERED" bug occur on all of my OTA recordings, which would be both PBS and the local Fox affiliate.

    Sounds like the bug is common, but has some interesting variations to it.
     
  6. cici

    cici New Member

    7
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    Aug 4, 2006
    This bug is 100% reproducible on Dish 942 with 2.88 firmware with an external antenna hooked to receive local digital broadcasts over the air (OTA).

    Repro

    1. Tune 942 to an OTA station that shows "Digital Service" in the guide. This will
    be easy since all OTA stations multicast their signal and the guide only
    contains info for the first multicast channel.
    2. Select DVR and create a manual timer. Length of recording is unimportant,
    you could make it one minute.
    3. Allow the recording to finish. It will show as "digital service" with record
    length you programmed.
    4. As optional step, change the name of the recording.
    5. Now, reset the box by pressing the power button on the front of the 942
    for about 10 seconds. This is the same reset that occurs automatically once
    a day when the guide is downloaded.
    6. Once the reset is complete, press the DVR button to view the recorded
    program list. The "digital service" recording you made will have a "recovered"
    title with a 1 hour length and info will show corrupted recording.

    The recording is perfectly fine and will playback with no errors. The name you may have optionally given to the recording is not shown once the receiver is reset.

    This is a very annoying bug when trying to record OTA channels even if you subscribe to locals since many of the mulicast channels show up as "digital service". In my case, with locals only 11 of 34 multicast channels show up with guide info. The rest show up as "digital service". I pay $5 per month for what?
     
  7. kmcnamara

    kmcnamara Icon

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    Jan 30, 2004
    Have you called Dish to let them know you have the problem?
     
  8. cici

    cici New Member

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    Aug 4, 2006
    I plan to although I thought one of the points for posting problems here was the Dish Network technical staff reviews these posts. Hopefully, they are busy at work on a fix in the 2.89 release since they broke it in 2.87 (~6/2/06) and it was still broke in 2.88 (~6/27/06).
     
  9. cici

    cici New Member

    7
    0
    Aug 4, 2006
    The issue is fixed in 2.89 software release.
     
  10. Jason Kragt

    Jason Kragt Legend

    187
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    Dec 19, 2002
    I noticed and reported this problem to Dish some time ago, perhaps almost a year ago. They sent me a replacement receiver, which of course didn't solve the problem. :)
     

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