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Costs for DECA and MRV

Discussion in 'DIRECTV Connected Home' started by speedcouch, May 21, 2010.

  1. mikeny

    mikeny Hall Of Fame

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    Yeah, I thought there was a separate deal so I figured (as my discounted HD DVR offer was) that it could be bundled into the Whole Home DVR upgrade too.
     
  2. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Not sure "bundled", but I'd first work on the DVR change "deal" and then the Connected Home upgrade. I don't see why this all couldn't be done at one time.
     
  3. BattleZone

    BattleZone Hall Of Fame

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    DirecTV offered free upgrades to these receivers for over TWO YEARS. Folks with these receivers were contacted over and over again. At some point, those offers expire. If you didn't take advantage of an offer while it was being made, you only have yourself to blame.
     
  4. mikeny

    mikeny Hall Of Fame

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    Some people kept it for ATSC and their locals weren't even carried in mpeg-4. I don't see why the offer should expire. The HR10 hasn't gained any more functionality. Hey, I'm just glad I was able to sell mine back in '06 on ebay.
     
  5. usnret

    usnret Icon

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    How is it that my HR22 and my H22 (HD enabled) worked under the MRV beta program with my present programming package, and when I ask D yesterday to opt me into the $3 monthly MRV program, they tell me that the H22 and my present programming package won't work with MRV now?
     
  6. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Because your "H22" is an R-22 and is listed as an SD DVR. Yes, it worked with the Beta MRV, but isn't listed as an HD receiver under the DirecTV system.
     
  7. HoTat2

    HoTat2 Hall Of Fame

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    For me it took some doing, two different calls to first level CSRs with a third one to retention the charm. Installation is set for this upcoming Tuesday. Getting three DECA dongles for my HR21, 22 and router, a SWM-16, and four SWM capable SD-DVRs replacements (R16s, or if I'm lucky an R22(s)) for legacy ones all for $49 and a 24 month commitment.

    That is the $99 equipment fee was waived due to being a subscriber in good standing since '95. :)
     
  8. HoTat2

    HoTat2 Hall Of Fame

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    Does this mean that on the HD enabled R22s MRV will not be authorized post beta?
     
  9. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    For MRV to be authorized, the account must have 1 HD DVR and at least 1 HD receiver. The R22 doesn't count as one of these.
     
  10. Phil T

    Phil T Well-Known Member DBSTalk Club

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    It can be done. :D

    Item Description Price Quantity Total
    8 channel SWM Free 1 Free
    Whole-Home DVR Service 1
    Sales Order Credit ($99.00) 1 ($99.00)
    DIRECTV® Whole-Home DVR Upgrade Free 1 Free
    Professional Installation $49.00 1 $49.00
    Sales Order Credit ($49.00) 1 ($49.00)
    Tax $0.00
    Order Total $0.00

    This also included a HR24 replacement of a HR20 for N/C and some programming discounts.
     
  11. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Not to burst any bubbles, but I don't see the HDDVR+ [HR24] listed there.
     
  12. Richierich

    Richierich Hall Of Fame

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    I called them and asked them to Replace My HR20-100 while Upgrading My Service to SWM/DECA and they said after being on hold for 20 minutes that I couldn't get an HR24-500 do Phil you are either the Luckiest Person on the Planet or it didn't happen as there is No Way They Can Guarantee That You Will Get Any Particular DVR especially the HR24-500 and I was told that by a Senior CSR!!!
     
  13. mikeny

    mikeny Hall Of Fame

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    You were in a test market, right? Did you get the install already?

    I believe him because even though I arranged to buy an HR24, which appeared on my order (they couldn't really promise that model), the installer made the decision on site to swap my HR20-100 for free. You won't find that 2nd HR24 I got on any work order.
     
  14. Phil T

    Phil T Well-Known Member DBSTalk Club

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    That list is from DirecTV.com This is from the e-mail they sent me a few minutes later:

    YOUR EQUIPMENT SELECTION

    1 Multi-Room HD DVR Upgrade $99.00

    1 Sales Order Credit -$99.00

    Equipment Total $0.00
    ADDITIONAL


    Sales Order Credit -$49.00

    Installation Fee $49.00
    Delivery & Handling Fee $0.00
    Tax $0.00
    Order Total Paid* $0.00

    I mentioned in another thread that the day of installation we had a freak April snowstorm and the installer could not get on the roof. He had a HR24 with him but had to reschedule. I asked the CSR on the installers cell phone if they could reschedule with the same installer. They said they would but three days later a different installer showed up. I asked if he had a HR24 with him but he did not, only a HR23. He called back to the shop and told them I was promised a HR24. He finished the install, drove back to shop and showed up with a HR24 about 40 minutes later. That is what I call good customer service! :)
     
  15. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    What an installer can/will do is another thing than what the CSR does and then gets changed by the computer system as it generates the work order.
    I wish all good luck, and am only trying to point out how things might be different when the installer shows up with his work order.
    Knowing what "could happen" should prepare you for what you may need to do to get everything the way you want/expect it to be.
     
  16. Phil T

    Phil T Well-Known Member DBSTalk Club

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    I was in a test market, but I was prepared to be disappointed and not get a HR24 from the second installer. The installer was very professional and I offered to help install the DECAS to speed him up. He was pleasant, seemed to enjoy his job and seemed to enjoy talking to me. He replaced RG6 connecters on every piece of cable he touched.

    He shared stories of installing 9 HR24's with MRV in Vail. He and I also talked about people calling in to complain about snow on the dish in the middle of a blizzard.

    He made the offer to go get the HR24 when he could tell I was disappointed he didn't have one with him.

    I know I may have been lucky, but it is possible to get installers that are competent and a pleasure to deal with.

    A side note is I found out later and from veryoldschool that he did not hook my eithernet up in a supported way, but I can deal with that.
     
  17. grant24

    grant24 New Member

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    May 20, 2010
    Weird to me how someone who needs only one DECA, and someone else who needs 10 DECA's still pay the same price...
     
  18. matt

    matt New Member

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    They probably came up with the price by figuring some people would need more and some less. Customer that only needs one pays more than just one costs and the customer who needs many gets the ones the first customer "in a way" paid for but didn't need.

    OR

    They figure they spent all that money on 9 receivers that they should help them out and throw some DECAs in for free :)
     
  19. oldengineer

    oldengineer Godfather

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    When I called to order DECA/SWM upgrade the CSR told me I would get a DVR upgrade of my H21. The e-mail from D* was Titled "Your new receiver upgrade confirmation" and the first line was "Great news, we have placed your order for a new receiver". I didn't get the new receiver. I hope Phil T does better.
     
  20. joed32

    joed32 Hall Of Fame

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    Especially since they get $5 a month X 8 from that customer in revenue.
     

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