1. I'm returning an R15 that I haven't used in three years, since I went HD. In practice they send me a box, I send it back. Any gotchas to look out for? (Can anyone remind me what the remote control looked like..I meed to send that back also..) 2. I had NFL Sunday ticket last year. Cancelled it January 2010. Still shows under my services, with a zero fee..been told it's not on Auto Renew. My point is why is it still there? Worried that regardless of what I've been told it will somehow renew. I've called five times and each time the agent apologizes and assures me it will disappear from my services but a month later it still shows. Agents can never give me any confirmation # or email or reference to what we talk about.