Credit Card # Required?

If you called them why do you doubt that you're talking to someone representing DirecTV?

Do you give your credit card to a waitress at a restaurant?

 

The requirement for the 3 digit code is actually to protect card holders. There is no way that 3 digit code can be put on an imprint and is never put on a receipt. That means the only way to get it is to have the physical card at some point. You can always order online as well and it will ask for the same thing.

 

In my opinion that woul be SOP. My business requires it for Verification to prevent chargebacks. Along with that we need billing address and zip code. This also gives me a lower rate credit card rate since the physical card is not swiped. It is for the consumer protection so we can verify the you indeed are the cardholder.

 

Ummm, anyone that uses a CC via phone.

Is this your first Credit Card?

 

While it's not impossible, the fact is that anyone who sees your credit card has the opportunity to use it for fraud.
In DirecTVs case they try to take precautions (at least within the centers) to keep people from bringing their cell phones in (so they're not distracted but also so they're not jotting down or texting account/telephone/cc numbers), as well as keep people from bringing any unofficial paperwork out.

 

I had my dish realigned last week and they billed the 49.99 to my account with no problems.

 

And there are a few reasons that might be the case:

- You were getting a service call, not having anything new added to your system.

- DirecTV might already have an active credit card on your account.

- Your account history may be a higher grade than the OPs, which might carry different requirements.


The point is that it is NORMAL for companies to have different rules for different customers and/or different situations. And it is very normal for DirecTV to want to have your credit card info if you are requesting an upgrade.

 

I dont have a cc on my account never did. Also when I got my HR20's three years ago they billed them to the account also. I do agree with you on diffrent rules for the accounts. Was just saying that they still do bill to accounts.

 

Glad it worked out for you

 

thanks for updating, all to often many don't and we are left wondering.
glad its worked out for you.