CSNBA

Nope, same message......

 

Thanks, I'll check it out.

 

Was worth a shot but no go........checked every alternate.

 

Well it has been three weeks since Dish was installed and I have not been able to receive on game via RSN's. DIRT only said that they have no control over blackouts, which I understand, however according to the team map I am in the coverage area and yet every game has been blacked out. If there is anyone in the Sacramento area I would really appreciate knowing if it is just me or if this is how it is with Dish. Location wise I should be able to receive, they have not been on another network (except once on MLBN). As an example...today the Giants are at home vs Pirates. Not on any local network or MLBN yet when I tune in it states not available in my viewing area yet according to the maps it should be. Very frustrating, unless there is just something I am not understanding.

 

Thanks, this is by far the most reasonable response I have had. I did deal with the DishInternetResponseTeam yesterday and he was unable to help. I have verified these games are available on DirecTV and will be calling Dish tomorrow. The funny thing is, when I go to Dish's Game Finder tool on line and use different zip codes it still comes up as only available with their MultiSports package so I am confused. I will be taking your advice on pursuing this with Dish, at least until I receive a reasonable explanation. While I was with Direct I never had a problem receiving these games on CSNCA/BA and never had to purchase any additional package as long as I was receiving CSNCA.

 

Yeah, I just got off the phone with a fellow who sounded like he knew what he was talking about. He said the 6:30 game tonight should be viewable but couldn't do anything until then if I was not receiving. He did send a hit to refresh my receivers and programming. Unfortunately I won't be home until late tonight to see if that took care of it. If not he advised to call tomorrow during game time if I am not receiving. I agree with your assessment, just getting the right person. Thanks for your help.

 

UPDATE: Okay, after 4 weeks and still not receiving my RSN (CSNBA/CA) and after at least a half dozen calls to Dish they sent out a tech. He arrived this morning and listened patiently to my story of how I am suppose to receive these channels via my package, that the games are not blacked out for my area yet it always states they are not available even though they are (this has been verified). After my rant he told me that this is a Dish/Hopper issue in my area (Fairfield, CA). Something about the two zip codes for this city (94534 / 94533) are not allowing the games. This is a known issue locally and has been pushed up already, in fact the GM at his location lives in my city and has been experiencing this for the last three weeks his self. He is the one who has advised his folks about this. His advice (and he put it in his notes) is to call when a game starts and have a hit sent to the box to be able to view the games. Unfortunately as soon as that game is over, the blackouts will return and I will have to call again for the next game. This is a PIA but at least I know it is an issue. I have a hard time understanding why it is just my zip code. Seems it shouldn't be difficult if it works in one city to get it to work in another. He did say it only happens with the Hopper/Joey set ups and that other equipment receives the events just fine. ARGH!!!

 

Thanks for the email suggestion, I will definitely try it. I agree that this is a serious issue. To answer your question; our city's zip codes are only for our Bay Area teams and there are no others anywhere close to us at all with the next closest in So Cal 400 miles (or so) from here. The tech said that it only effects the Hopper/Joey equipment and that older equipment is not effected in our area. I will post back here if I get a response from the email.

 

Yeah, me too but that is what I was told.........hopefully he was correct and it will be addressed.