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CSR from heaven!

Discussion in 'DIRECTV General Discussion' started by amm0dawg, Jul 11, 2012.

  1. amm0dawg

    amm0dawg New Member

    7
    0
    Mar 19, 2007
    I was going to switch to dish to save a little money so I called to cancel service and this is what I was offered to stay with directv:
    Free Sunday ticket max
    $20 credit for 18 months
    $25 credit for 12 months
    $15 credit for 12 months
    $10 credit for 12 months
    50% off starz for 12 months
    Free Showtime for 12 months

    I have been with directv for 6 years and this is the best that I've ever heard. I was not under contract and I had to agree to a 12 month contract. I have no problem with that. The CSR was the nicest I've ever came accross. She kept looking for more discounts. I would have stayed after she offered the Sunday ticket for free. Thanks for reading!
     
  2. adamson

    adamson Godfather

    593
    19
    Nov 9, 2007
    Houston, TX
    Another well trained csr at the helm. Directv really needs to have some uniform policies. This is out of the realm as far as credits are concerned. If you do in fact get what is stated good for you!
     
  3. wilbur_the_goose

    wilbur_the_goose Hall Of Fame

    4,493
    52
    Aug 16, 2006
    I've been with D* since 1997. Paid every bill on time, sub (full price) to MLB, NFL, and NHL. Even did NBA this year.

    In that time, I've gotten 3 months of Game Lounge.

    DirecTV is seriously mismanaged. Please, D*, get some consistency.
     
  4. amm0dawg

    amm0dawg New Member

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    Mar 19, 2007
    I got these numbers from my online account. So I think I will get them.
     
  5. Shades228

    Shades228 DaBears

    6,081
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    Mar 18, 2008
    Those may have been offered but they're not all active.
     
  6. wahooq

    wahooq New Member

    931
    1
    Oct 19, 2011
    Tulsa, OK
    yikes..welcome to no more credit for awhile
     
  7. amm0dawg

    amm0dawg New Member

    7
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    Mar 19, 2007
    How do you explain that I see them on the transactions part of my account?
     
  8. adamson

    adamson Godfather

    593
    19
    Nov 9, 2007
    Houston, TX
    This I can guarantee is going to anger many. Im sorry but I believe the OP and this type of bs from csr's gets me. So Shades how is it this occurred?
     
  9. wilbur_the_goose

    wilbur_the_goose Hall Of Fame

    4,493
    52
    Aug 16, 2006
    Right.
    I've ordered NFLST since '97 when it was a pixelated SD mess (but I still loved it).

    Think I got a discount when I tried during a call last week? Nope - not one red cent.

    I sent D* a Tweet and got nothing in return - all I did is ask why local big-spender customers get no love, but newbies that call "retention" get showered with goodies.

    I'm major irked.
     
  10. wahooq

    wahooq New Member

    931
    1
    Oct 19, 2011
    Tulsa, OK
    By people that dont read the guidelines and practice conflict avoidnace. They think that giving the customer whatever they want is good customer service....the OP will probably end up on the fraud management klist and have all credit and discounts frozen for awhile. The MOST recurring credits allowed for 1 customer is like 240. per year. The CSR did this customer a disservice
     
  11. kb24sd

    kb24sd The Specialist

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    Jun 21, 2012
    So if someone refers 10 people which is the max for the RAF discount and they all activate service and become new D* members. The persons account that is getting credited with $1000 will pop up on D* fraud management list ?
     
  12. Shades228

    Shades228 DaBears

    6,081
    45
    Mar 18, 2008
    I'm not going to call the OP a liar and I can't get into company specific issues but let's just say that there are systemic policies in place that would prohibit this. If someone did do something to intentionally circumvent them then there are some negative outcomes that could happen. That's about all I'll say on the matter.
     
  13. wahooq

    wahooq New Member

    931
    1
    Oct 19, 2011
    Tulsa, OK
    Sorry should be clearer....what you are referring to is a prmotion...what i was referring to and what the OP seems to have received are what are called "discretionary" credits. Like Shades says there are ways around it but it is not standard policy
     
  14. fsquid

    fsquid Godfather

    359
    0
    Aug 30, 2006
    Jacksonville...
    I called to "cancel" two days ago and got:

    Free HR 34
    Free Install
    Free Sunday Ticket
    $10 off for 12 month - regular package
    $10 off for 12 month - sport package

    Been with DTV for 2 years, but if you mention that hopper thing you get transferred in record time.
     
  15. Taintedahab

    Taintedahab Cool Member

    14
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    Oct 2, 2011
    Am I to understand that you're saying that you were given 1373.77 in credits by one agent? I understand trying to keep a customer to a point, but that's utter ridiculous. If that was my employee I'd have fired them so damned fast they'd have made a sonic boom on their way out the door.
     
  16. wahooq

    wahooq New Member

    931
    1
    Oct 19, 2011
    Tulsa, OK
    +1
    i've always said there should be something built into the system to stop this kind of ****
     
  17. Inkosaurus

    Inkosaurus Icon

    678
    1
    Jul 29, 2011
    Unlike my former co-workers I can (atleast I think I can lol) can say what I would like to say :p

    Just because you got the farm doesnt mean Dtv doesn't reserve the right to take it right back, situations like this where the CSR goes nuts with credits results in the customer losing most if not all of the credits offered.
    And the CSR likely getting put on a "Final" or more then most likely fired.
     
  18. tvropro

    tvropro AllStar

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    Nov 3, 2010
    With some of the crazy credit numbers I have read on the net, one wonders if it would be cheaper for D* to resolve the dispute already vs tossing all the cash at the subs just to keep the war going having them hold out. :confused:
     
  19. Smoot

    Smoot Cool Member

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    Jun 4, 2003
    You won't see all these credits. This is bulls*** if I've ever seen it. Nice try, though.
     
  20. fsquid

    fsquid Godfather

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    Aug 30, 2006
    Jacksonville...
    I do agree that the credits stated above are a bit too much.
     

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