1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

CSR saying I don't get any channels from D12 - 103c(a or b)?

Discussion in 'DIRECTV General Discussion' started by nullstadt, May 19, 2010.

  1. nullstadt

    nullstadt New Member

    6
    0
    Aug 21, 2008
    Hi...I've been following the D12 progress all along...my signal strengths on 103(ca) are from 40-55, and 103(cb) is from high 60s-low 70s. I'm getting the updated HD channels fine (MSNBC, Travel, etc).

    101 is all mid/hi 90s, and 99(c) is high 60s/low 70s. I've got a HR23-700, dish and dvr installed about a year ago after finally upgrading to HD.

    Based on my understanding of D12, the 103 signal strengths concerned me, esp. (ca), so I called DirecTV to set up a service call for a re-alignment (I'd try it myself, but afraid I'd hose it up, even with the guidance that's available here and elsewhere).

    The CSR proceeds to tell me that by virtue of my location, Phoenix, I don't get anything from 103(ca) or (cb). I found/find that hard to believe, and made sure he wasn't talking about spotbeams, and that he knew I was talking about CONUS...he said he did, and said that I'm getting everything from 101.

    Thinking I need to call back and get a different CSR, but wanted to doublecheck before any escalation. Thanks for any guidance.

    Patrick
     
  2. bobnielsen

    bobnielsen Éminence grise

    8,473
    92
    Jun 29, 2006
    Bainbridge...
    You are correct, of course. 101 is SD-only and all of your HD will come from 99 or 103.
     
  3. LameLefty

    LameLefty I used to be a rocket scientist

    12,182
    105
    Sep 28, 2006
    Middle...
    Call again. Most national HD comes from Directv 10 at 103(cb) currently. The new channels today are on Directv 12 at 103(ca). Your CSR is patently wrong.
     
  4. nullstadt

    nullstadt New Member

    6
    0
    Aug 21, 2008
    That's what I thought, thanks for reconfirming for me...appreciate the quick help!

    LameLefty - I have family in Tullahoma, grandfather used to work at Arnold Research center there.
     
  5. LameLefty

    LameLefty I used to be a rocket scientist

    12,182
    105
    Sep 28, 2006
    Middle...
    nullstadt - Tullahoma is a nice town. :)
     
  6. inkahauts

    inkahauts Well-Known Member

    23,058
    1,166
    Nov 13, 2006
    If I where you, I might wait a little bit.. Do you have any signal issues right now? If not, I'd wait till they get D10 back to its intended position before i have them come out... If thats the only reason your having them come out.
     
  7. azbob

    azbob Legend

    142
    0
    Aug 28, 2007
    Just FYI, I'm in Phoenix, getting all the D12 channels. i had to do the resend authorization for Hallmark move hd. all others came in fine!! more HD much goodness!!
     
  8. mcnallc1

    mcnallc1 Legend

    120
    0
    Mar 11, 2009
    You must have talked to the same CSR I talked to a few days ago (at least I hope that there isn't more then one giving this bad info). She told me all my HD channels come from the 119 sats and I don't get anything from the 103 sats.
     
  9. pfp

    pfp Whatever

    1,564
    0
    Apr 28, 2009
    CSRroulette, almost as scary as chatroulette.
     
  10. teebeebee1

    teebeebee1 Godfather

    415
    4
    Dec 11, 2006
    CSR is wrong, i'm in Gilbert/PHX area and have full signal on both 103's
     
  11. nullstadt

    nullstadt New Member

    6
    0
    Aug 21, 2008
    Excellent point, I had forgotten about that...was going to have the work done on Friday, but I'll hold off. Thanks for speaking up!
     

Share This Page