1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

CSR's now saying "Staying on Ethernet is Illegal"

Discussion in 'DIRECTV Connected Home' started by Mrmiami, May 21, 2010.

  1. say-what

    say-what Active Member

    5,795
    15
    Dec 14, 2006
    New Orleans
    Exactly - any DECA setup with the ethernet bridge is going to have the same access to the internet and DirecTV's servers as any ethernet setup. Those CSR's are seriously misinformed.
     
  2. Mrmiami

    Mrmiami Legend

    201
    0
    Oct 3, 2006
    I suspected it was a line of bunk to sell this service all along but I was going DECA anyway I just didn't expect I'd have to do it right away in order to get my 6 DVR tuners back, I (we) can't go without them at this point because were using all of them up on Weds and Thurs programming. I know I could of hung up and tried another CSR but I was only calling to get an idea of what it was going to cost me down the road and use the email way to keep it same ol- same ol for now but made the decision at that time to just get it over with. I'm sure he earned some points with his Super on that sell but it wasn't a hard sell in fact he told me that when the tech calls to tell me thier coming over if they don't have the 24-500's I've requested I can cancel install at no cost. I suspect they will not have the 3 I requested so most likely will be exercising that right to cancel. At some point it will have to be done again or maybe I'll just do it myself at my convenience, who know's.
     
  3. David MacLeod

    David MacLeod New Member

    5,689
    0
    Jan 29, 2008
    not sure about guaranteeing receiver models either, keep an eye on that. I'd be more concerned about having proper switches and deca equipment then rec models at this point.

    just be aware.
     
  4. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

    14,043
    94
    Jan 24, 2007
    I don't really know what this paragraph means, but I'm pretty sure it's frakkin' impossible...I'm just sayin' :grin:

    Mike
     
  5. Mrmiami

    Mrmiami Legend

    201
    0
    Oct 3, 2006
    No, not yet b/c I was going this way anyhow but if they fail to get the 3 24-500's I've requested (which I'm almost 100% sure they will fail) then I'll be sending the email for the time being. I do want to go the supported route though at some point but if I'm going to go all new system then it's going to be all in or nothing from them for now. I'm sure the email way will work I just didn't want the interruption in use but it'll be what it is.
     
  6. Carl Spock

    Carl Spock Superfly

    4,567
    0
    Sep 3, 2004
    Back when I was a young buck salesman, Mrmiami, I'd make up stories on the sales floor. It wasn't to please my bosses or make points. It wasn't even to make the sale. I lied because I thought it made me sound smarter than I really was.

    I think your CSR, Chris, is going through a similar period. Hopefully, soon he, too, will realize he doesn't need to tell stories to sound smart. It's enough to just tell the truth.
     
  7. BudShark

    BudShark New Member

    3,192
    3
    Aug 11, 2003
    Well this is a completely different question and maybe some background is needed.

    "Requesting" specific receivers is not an option. An HR20/21/22/23/24 are equal in the eyes of DirecTV in terms of their support for MRV. The only difference being whether you need a DECA at the device. I'm guessing you won't get 3 24s, and its not because they failed, its because thats not their policy.
     
  8. Mrmiami

    Mrmiami Legend

    201
    0
    Oct 3, 2006
    Yea, I knew he was talking out his lower region especially when I restated the fact that they are going to use the same router I'm using now to complete the internet connection that I am now currently using and I didn't see how that was in anyway different at saving bandwidth when the end result is channeled though the same way. Three receivers going out my router with my other 2 computers, his response, "well yea but that is the preferred way and the only option they offer anyone else who is doing it any other way is doing so illegally" I think I may of laughed at him again at that point but since I wanted to go that way anyhow I went forward with the change over......he just had to work much harder at getting to the inevitable ending for me.
     
  9. David MacLeod

    David MacLeod New Member

    5,689
    0
    Jan 29, 2008
    deca has a lot of good selling points on its own (especially since you wanted it anyway) w/o any embellishment, just irks me when people do this to customers.
    factor in the point that they gave everyone 7 days to get converted to deca with not enough training or supplies and you see what a mess this turned out to be...
    ah well, I'm done complaining now :)

    glad you seem to have gotten everything worked out and hope your install goes well.
     
  10. dwcolvin

    dwcolvin Icon

    668
    0
    Oct 4, 2007
    !rolling

    The only thing taxing to D* was trying to explain to clueless folks how to connect Ethernet, and why wireless really didn't work.

    They knew well before the MRV Beta that variations in customer networks and knowhow made supporting Home Networks virtually impossible. And they needed a system Techs could install. They simply jumped on the MOCA bandwagon with a litte tweak and... DECA.

    All DECA is is a different way to transport IP packets. Same packets as Ethernet, same number of packets as Ethernet. And with MRV, none of them leave the customer's home. DECA bypasses vagaries in customer networks, limits contention for bandwidth with other home IP traffic, and potentially impliments QOS priority that may be lacking in home networks.

    DECA still ultimately attaches to the customer's Ethernet network. Any IP traffic that flowed to D* with Ethernet still flows with DECA. They can't eliminate Ethernet, because they can't tell it's there. There is no difference between the 'u' flag for Ethernet users, and the same flag for self-installed DECA users (such as the DECA Beta testers).

    Now, they will only install SWiM/DECA (and even that doesn't always work), and new installs will already be DECA-capable so will have no need to go the unsupported route.

    So yeah, the CSR fed you a line of BS. :lol:
     
  11. joed32

    joed32 Hall Of Fame

    2,763
    29
    Jul 27, 2006
    Mine was activated last week and went off yesterday. I called a CSR and got into a heated argument with him. He said now that beta is over home networks won't work anymore. I told him to try and he said he did but it won't work. After we hung up it came back on and is now "Authorized" again.

    I did order DECA twice and both time the work order did not have SWM on it so no install possible. I'll try again someday. In the mean time MRV is fine.
     
  12. leww37334

    leww37334 Hall Of Fame

    1,529
    0
    Sep 19, 2005
    per CSR:
    total DECA cost

    equipment $162. mrv $3/month ( more when they force you to change packages, yes it happened to me) extends commitment to two years (NOT one, asked three times to make sure))
     
  13. oldengineer

    oldengineer Godfather

    455
    5
    May 25, 2008
    I had to switch packages to split Choice Extra, HD and DVR service to use MRV/DECA. The switch and installation did NOT extend my commitment. You should fight this.
     
  14. paragon

    paragon Godfather

    361
    0
    Nov 15, 2007
    I did NOT have to switch packages (I still have PLUS HD DVR bundled and MRV is working after the beta shutoff) and I did NOT have my commitment extended.
     
  15. kokishin

    kokishin Godfather

    457
    0
    Sep 30, 2006
    Silicon...
    When I get a CSR who is clueless (more times than not), I ask to speak to their supervisor. If the supervisor is clueless, then I say good bye and call back again. I would NEVER spend one hour on the phone with a clueless CSR. I estimate you have a 1 in 3 chance of getting a knowledgable CSR.


     
  16. Hutchinshouse

    Hutchinshouse Hall Of Fame

    4,632
    0
    Sep 27, 2006
    CSR's now saying "Staying on Ethernet is Illegal" :rolling:
     
  17. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    I think that a lot of things are illegal, but it does not mean they are.
     
  18. dpeters11

    dpeters11 Hall Of Fame

    16,345
    503
    May 30, 2007
    Cincinnati
    Well, you never know what the MPAA will do next.
     
  19. anleva

    anleva Icon

    568
    1
    Nov 14, 2007
    Spoken like a true Libertarian. :D
     
  20. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    [youtube]Pzr6wk7FVXE[/youtube]
     

Share This Page