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CSR's now saying "Staying on Ethernet is Illegal"

Discussion in 'DIRECTV Connected Home' started by Mrmiami, May 21, 2010.

  1. Richierich

    Richierich Hall Of Fame

    Jan 10, 2008
    Earl, do you think we will ever get a Selectable Unified Playlist???

    For awhile we had the ability to Select which DVRs would Populate the Playlist and Directv took that away from us.

    Is it possible that Directv will ever get that functionality back again.

    For instance, if I have 6 DVRs and 2 of those are for my children and I don't want to see all of their kid shows showing up in my UPL I could Deselect them and then I wouldn't have to page thru their recordings as well as mine.

    Hopefully they will bring it back to make MRV even more User Friendly!!!
  2. Earl Bonovich

    Earl Bonovich Lifetime Achiever

    Nov 15, 2005
    You would probably see no difference either way.
  3. Earl Bonovich

    Earl Bonovich Lifetime Achiever

    Nov 15, 2005
    Sadly... at this time, I can't comment on what the team may or may not add... sorry.
  4. Billzebub

    Billzebub Godfather

    Jan 1, 2007
    Pittsburgh, PA
    I use playon with my DECA system and it's pretty much the same. I think most of the delay with playon is caused by my PC contacting the site, not my DVR receiving the signal from the PC.

    For what it's worth, I'm really happy with DECA. If it wasn't for this site my install would not have been complete becaus ethe tech wasn't aware he could use a regular deac unit to connect to my router.
  5. Mrmiami

    Mrmiami Legend

    Oct 3, 2006
    Well Thank you very much Earl for the best response so far and bringing at least some levity back to the topic. Yes, I'm sure beyond a doubt that was what Chris (CSR) meant as in just a bad move (not in accordance with DTV's policy). He will probably get schooled the next time he tries the "Illegal" tag to make the sell to someone who want's to spend the effort to get him turned around. I guess in part I'm partly to blame but I just couldn't stop laughing everytime he said that and wanted to get to the bottom of that mindset (if it were the group as a whole or just a poor choice of words by an individual) it wasn't hard to ascertain it was the latter but I was already trucking on to the total cost for the whole setup. Indirectly though his comment afterwards made me think "had or is DirecTV changed their mind about allowing both methods for MRV"? That is why I started this post to see if anyone else was hearing this and had knowledge of this so called now "Illegal" method POV. Some of the comments in here had me in stitches and now you know why I couldn't help laughing at his tag because some of those thoughts were going through my mind at that time. BTW, I do have my MRV back now through the email approach and if I don't have at least 2 out of 3 requested(asked for but not guaranteed) 24-500 receivers for my install of SWM with DECA on Monday I'll probably cancel for now. I do plan to get it at some point but maybe not just yet. I just don't feel comfortable staying with an unsupported (not Illegal) method. The call was good though it told me the CSR's were as unprepared for this changeover as us Beta testers were and they still have some more classes to attend.
  6. hookemfins

    hookemfins Member

    Jul 3, 2007
    I was speaking with two misinformed CSR agents in West Virginia (Kim and her supervisor Tracy) where they claim that the only beta testing was done in California. No one else can use their own equipment.

    Part of me wants to just tell DTV to shove it, and go get Uverse ( I will never go to crapcom). I've seen Uverse in action and not impressed and I'd be paying more after the initial period.
  7. HoTat2

    HoTat2 Hall Of Fame

    Nov 16, 2005
    Unless I'm missing something here, I'm not sure why you told your buddy this, meaning that MRV works better with a cable modem than with DSL for internet service? :confused:
  8. HoTat2

    HoTat2 Hall Of Fame

    Nov 16, 2005
    Good grief ...

    The litany of misinformed absurdities like this and many others dished out by DirecTV CSRs and even a lot of their supervisors about MRV ever since it officially went national is really depressing. :nono2:

    I wonder why it is such a sin these days to simply keep your mouth closed sometimes and admit you don't know something instead of making matters worse by pretending that you do. :rolleyes:
  9. MadMac

    MadMac Legend

    Feb 18, 2008
    That's just the road I'm considering. Does it need to be a router or would a switch work just as well?
  10. V'ger

    V'ger Icon

    Oct 3, 2007
    It possibly could be interpreted as illegal if the ethernet connection could be monitored and content decoded to get digital copies. Over RG6, there won't (for now) be devices to monitor and record traffic available to the average person.
  11. adamson

    adamson Godfather

    Nov 9, 2007
    Houston, TX

    We are not children and fully understand the "no support" aspect of ethernet MRV. Furthermore we pay a lot of money for the service we receive. Also your company loses money every day by those who want everything for free and by csr's who are not trained properly. For us ethernet enabled MRV customers and those who want it that way, have every right to call and get it. For it to be called illegal is beyond belief, yet we were to beta test it via our network. I refused to take a credit on my bill for my disgust in how this whole matter has been handled and you Earl write something like this. Your reply as quoted is hot off my printer and Im far from done here. I paid for what I have in my home and have no reason to hand over more money and waste Direct's resources by moving to DECA. If Directv forces DECA and I know for a fact its likely not, yes I would move to it. It just would be a case of waste and bad business.
  12. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    Jul 12, 2006
    Los Angeles
    While I'm sure Earl would like to get in a debate with you .. I'm pretty sure that's not something that's going to happen ..

    If you want to offer up your dissatisfaction with what DIRECTV has chosen, then feel free to do so, but let's not direct the comments directly @ Earl.

    Thanks guys.
  13. adamson

    adamson Godfather

    Nov 9, 2007
    Houston, TX
    I want no debate, my comments are directed to customers like me and many. Im actually a bit stunned over comments made. And Im not wrong for anything I said.
  14. dhhaines

    dhhaines Hall Of Fame

    Nov 18, 2005
    I feel the same way about any installer. I'd rather spend more money buying and installing myself then to wait around in a four hour window(that they come 2 hours after). My time is worth more than that.
  15. Carl Spock

    Carl Spock Superfly

    Sep 3, 2004
    You're reading too much into this. Most of us have cable modems rather than phone DSL connections for general Internet use because the are faster and cheaper (at least around here that's the case). This has nothing to do with MRV.
  16. xmetalx

    xmetalx Godfather

    Jun 3, 2009
    This is comedy. Ethernet is illegal :lol:

    Also, on an unrelated note. Carl Spock, I love your sig! (hangin with the bros at 40 Eridani A) Vulcans :)
  17. bb37

    bb37 Godfather

    Dec 27, 2007
    Thirty years ago, when I was following the local minor league hockey team, players would occasionally get called for an illegal hand pass.

    What the heck is a legal hand pass?

    I understand and support DirecTV's decision to only support DECA. I applaud their decision to, for the time being, allow Ethernet home networks. Thanks to the folks who have been working behind the scenes to make this happen. Someday, I will probably go with a "legal" DECA system. In the meantime, I'll stick with my "illegal" home network. I will just keep my fingers crossed that I don't have any support issues that the fine folks in this forum can't help me solve.
  18. DBSNewbie

    DBSNewbie Icon

    Nov 3, 2007
    I know this is a bit off topic, but in hockey, a legal hand pass can be made directly to a teammate in a player's defensive zone. A hand pass made directly to a teammate in the neutral or a player's offensive zone is illegal. :)
  19. rjsimmons

    rjsimmons DBSTalk Club Member

    Aug 8, 2006
    I must be blessed. I called yesterday just before leaving for a James Taylor/Carol King concert and, while the CSR had to put me on hold a couple of time, had MRV activated on my account with no issues.

    I was warned that D* could not provide support for my ethernet network (but hey, try getting support from your router manufacturer..) after which the CSR activated the service. The whole process took perhaps 15 minutes.

    I still do not like the fact that they are adding a $3 charge for the service, but my wife has become addicted and that ends the discussion.

    Best of luck to everyone else trying to do this.
  20. dwcolvin

    dwcolvin Icon

    Oct 4, 2007
    Which is why I switched to DD-WRT firmware. Linksys made great (if somewhat tacky-looking) hardware, but were horrible at supporting the firmware. Their N-router wouldn't work with their N-adapter. :(

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