1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Current customer who is very upset

Discussion in 'General DISH™ Discussion' started by dlbrey, Jun 13, 2013.

  1. sregener

    sregener Godfather

    630
    27
    Apr 17, 2012
    You agreed to all the changes in your billing. Dish is required by law to notify you of any changes related to terms of service, and when they do, they inform you that if you do not accept the new TOS, you can cancel by a certain date. Your failure to cancel is acceptance of the new TOS. And I'm certain that the original TOS you signed stated that Dish had the right to change package contents or prices at any time, as that has been standard practice for as long as I've been a pay TV customer.
     
  2. Wilf

    Wilf Legend

    447
    22
    Oct 15, 2008
    I am not sure of what this thread is about. If one does not like the way they are being treated, then drop the service and move on to something different. You might discover something you like better. With streaming, there are more choices and many of them are cheaper.
     
  3. dishrich

    dishrich Hall Of Fame

    1,552
    1
    Apr 23, 2002
    2nd that - honestly, in just the little over a year I've had all of my primary prog w/E*, I'm actually shocked HOW good they have treated me in this respect...
    When I went to finally dumpt D*, I actually was an existing E* sub, but only w/Welcome Pak & supers. They not only replaced all 3 of my SD receivers/DVR's w/ALL HD ones for FREE & upgraded the dish to HD, they then even gave me a 2nd 722k FREE as well, as well as waiving ALL tech visit charges! (total (2) 722k's, (1) 612 & (1) 211k - I NEVER got anywhere near that good of treatment from D*!

    Now fast forward to last month, when I was just around 1 year in my 2 year contract. (ie: STILL under contract) To my surprise (again), E* came through on a mover/upgrade! Gave me 1 Ho, 1 HWS, 2 Jo's, a DPP44 & gave me a purchased 211k, ALL FREE & w/NO tech visit charges. Also got the normal 3 months FREE of premiums. (also added a 3rd purchased HWS, so that I could get it before the monthly price increases on these, which I did)
    Again, NEVER, EVER got anything even close to this out of D* f/FREE...
     
  4. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    8,774
    600
    May 17, 2010
    USA
    +1......The only thing customers are entitled to is the service they are paying for. As Stewart said, it never hurts to ask but don't expect a freebie.
     
  5. SayWhat?

    SayWhat? Know Nothing

    6,262
    133
    Jun 6, 2009
    And how much did they jack up your monthly bill with fees and added charges? Seriously, you're not getting anything 'free'.

    I wouldn't take any of those 'free' equipment offers because I know what it will end up costing me in additional monthly fees.

    As far as premium channels, I have had the promos before and the occasional monthly previews and have never found anything to watch. I don't even check them out any more when the monthly free previews are offered.

    I could even handle the 3-5% annual rate increases, but when they arbitrarily decide to raise my rates by over $200/yr with no benefit whatsoever, it just doesn't make sense.
     
  6. Slamminc11

    Slamminc11 Hall Of Fame

    1,348
    12
    Jan 27, 2005
    We get it. PLEASE, WE ALL GET IT! We have got it for the last few months now...you are pissed at Dish because you think you have been mistreated so you are going to hijack and bitch on any and every thread you can. Would you please move on now. You haven't added anything constructive for months except your drivel about how much you think Dish screwed you over. WE GET IT ALREADY!
    Plus we all know there is more to the story...the part you conveniently leave out each time you spout off about how you think you were so "mistreated" by Dish.
    Do us all a favor now that we all get it and just go away already!
     
    1 person likes this.
  7. dishrich

    dishrich Hall Of Fame

    1,552
    1
    Apr 23, 2002
    Actually they jacked DOWN my monthly fees - because I got all 3 Hoppers grandfathered in at the lower (WHDVR & added Ho) fees, which now my monthly bill is now LOWER than with the legacy receivers, ha ha! :p SERIOUSLY, NEVER got that w/D*!


    +1 :righton: Probably why he couldn't have nice things like some of us get from E* :D
     
  8. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

    21,331
    247
    Nov 15, 2005
    Funny you should say McDonald's. The manager of the local one knows my clan fairly well as the great grandtibbers love the playground. So the last time we stopped in she gave everyone free ice cream. :)

    A friend of mine went to the same McDs daily for lunch, eating the same meal for years. On the day they closed that store the manager was waiting for my friend and gave him the meal for free. And he didn't have to wait in line. :)

    Yet, you are right, Neither we or my friend felt entitled to demand freebies. We're just grateful for them.

    Peace,
    Tom
     
  9. joyandjerry

    joyandjerry AllStar

    59
    0
    Jul 3, 2012
    If you don't ask, the answer is always no. As one of the other posted noted, we, too are always getting a discount on services. Jerry and I have been AEP customers for several years, and only called when we had to upgrade to a HD receiver. The Dish reps have been wonderful, IMO, and they do really seem to care about keeping this customer happy.

    My experience with cable (Atlantic BB) was not satisfying, and I felt Dish is a better value for my (our) situation than DTV.
     
  10. BlueRidgePro

    BlueRidgePro Cool Member

    45
    9
    Nov 11, 2010
    Best value is to get the introductory deal - low rates for a year. Then pay full rates for the 2nd year, before switching to the other sat company.

    Switching between Dish & Direct gets you low rates for the 1st year and new free installation of the latest receivers. Stay for 2 years & then switch back.

    There's always a deal & always free installation.

    I've been doing this for years. 5 or 6 changes. I always have latest, new, equipment & 1 year of significantly reduced rates. The only downside is having to plan carefully to allow watching of your stored program backlog, and then having to reprogram the DVRs. I've never once been offered anything serious to stay. Usually some insignificant saving or credit.

    Just checking this forum out, for my upcoming switch back to Dish.
     
  11. peds48

    peds48 Genius.

    20,082
    1,069
    Jan 10, 2008
    NY
    Best value is to get the introductory deal - low rates for a year. Then pay full rates for the 2nd year, before switching to the other sat company.

    Switching between Dish & Direct gets you low rates for the 1st year and new free installation of the latest receivers. Stay for 2 years & then switch back.

    There's always a deal & always free installation.

    I've been doing this for years. 5 or 6 changes. I always have latest, new, equipment & 1 year of significantly reduced rates. The only downside is having to plan carefully to allow watching of your stored program backlog, and then having to reprogram the DVRs. I've never once been offered anything serious to stay. Usually some insignificant saving or credit.

    Just checking this forum out, for my upcoming switch back to Dish.


    I guess to each his own, but I rather pay a little extra to have the convenience
     
  12. SayWhat?

    SayWhat? Know Nothing

    6,262
    133
    Jun 6, 2009
    I'd rather not be charged extra fees that have nothing to do with programming

    If I'm making a car payment every month, I shouldn't he charged an extra fee for the dashboard or headlights.
     
    1 person likes this.
  13. peds48

    peds48 Genius.

    20,082
    1,069
    Jan 10, 2008
    NY
    I'd rather not be charged extra fees that have nothing to do with programming

    If I'm making a car payment every month, I shouldn't he charged an extra fee for the dashboard or headlights.


    what fees are you referring to?
     
  14. CCarncross

    CCarncross Hall Of Fame

    7,058
    60
    Jul 19, 2005
    Jackson
    He's been kicking this dead horse for days...he was getting major credits, and they expired and fees went up as well. Now he's paying full price and not happy
     
  15. acostapimps

    acostapimps Hall Of Famer

    1,866
    50
    Nov 5, 2011
    Illinois
    I reiterate what everybody says on this thread, it never hurts to ask, when I added 2 receivers last year(H24 non-DVR and Standard D12 Receiver) they gave me the HD receiver free and $40 discount on D12 Standard box with no install fee
    And not so long ago they gave me a free Genie HR44 upgrade with no install charge also, at first I tried the regular CSR's but no dice they wanted reg price for the upgrade, then I hang up and tried retention dept and gave me a freebie upgrade, But not everybody gets the same result as billing payment history and years of service plays a factor, and also how many months you have left on your contract.
     
  16. sregener

    sregener Godfather

    630
    27
    Apr 17, 2012
    Look, the reality is that Dish needs to turn a profit if they're going to stay in business. Fees are one way they do that. And those fees are directly related to customer costs. I suppose they could do away with all their equipment and DVR fees, but then they'd have to charge higher package prices. If you have a lot of receivers, maybe you'd end up ahead. If you're like me and only have one, you'd end up subsidizing other customers.

    None of us like paying money out. If you can find a better deal somewhere else, go for it. At the end of the day, complaining about prices only makes sense if it motivates you to action. Downgrade your package, cancel your subscription, etc. If you ultimately decide that the price you have to pay is low enough to make it worth buying the product or service, then your words and actions don't line up.
     
  17. Orion9

    Orion9 Legend

    245
    9
    Jan 31, 2011
    It depends on the car manufacturer. Some cars have a single price or have a few "trim levels" or "packages". Some cars make almost every component optional. A few decades back, one of the manufacturers made the radio standard equipment, and they got sued by add-on radio makers, so not everyone agrees on what "should" be standard.

    Some cars come with only a compact spare tire and sell a full size spare as an option. Some don't even come with a compact spare.

    On my current car, halogen headlights were standard but for extra cost you could upgrade to HID. So, yes, there could be an extra fee for the headlights. :)
     
  18. ehilbert1

    ehilbert1 Godfather

    312
    10
    Jan 22, 2007
    You know the sad thing is when people were ticked about the whole AMC thing. This certain person would bash them and call the unloyal. He would pretty much call the people that watch The Walking Dead idiots. So now that he has a problem it's ok to bash Dish any chance he gets. Some people are such hypocrites. Now I know I will probably be scolded by a MOD but the funny thing is when this guy was bashing people for getting a free Ruku and calling people idiots for watching The Walking Dead no one said a word!

    I have always wanted to come on this site to get help and ask a question. I don't really do that here because you will get pounced on by people and that's just sad.
     
    1 person likes this.
  19. Inkosaurus

    Inkosaurus Icon

    678
    1
    Jul 29, 2011
    IIRC he had a DVR model that was not getting a DVR fee in the past, recently (i.e. 1 or 2 years ago) Dish added that DVR to the list of receivers that are charged correctly for there features. Dish then gave out credits to all of the customers affected by this change for a full year to offset the charge and ease them into the new bill.
    Those credits recently went up and in addition to that he was also in an old grandfathered Annual plan that was removed 2 years ago and Dish finally decided to completely phase out that plan removing further credits he was receiving.

    Over all its just a bunch of woe is me bs that is extremely annoying to see posted in every thread thats not related to it at all.


    Anyway on topic, I agree with stewart. Everyone should be entitled to ask but thats about as far as that entitlement should go. If they say no then thats that.

    Also


    As a former employee of both Dish and Dtv I can confirm this is true. Not every customer is equal and not every customer deserves freebies. If you dont get any offers and CSR's flat out keep telling you no, its because you're not a great customer. Nothing more nothing less.
     
  20. acostapimps

    acostapimps Hall Of Famer

    1,866
    50
    Nov 5, 2011
    Illinois
    If you dont get any offers and CSR's flat out keep telling you no, its because you're not a great customer. Nothing more nothing less.


    Or you received free upgrades in the past so you're not able to get any offers unless your contract expires or thinking of canceling your account, but not because a customer is great or not, but paying bills on time does factor in offers,credits,discounts one can get.


    Sent from my iPad using DBSTalk mobile app
     

Share This Page