1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Current deals

Discussion in 'Sirius XM General Discussion' started by bixler, Sep 29, 2009.

  1. redhot

    redhot Mentor

    55
    0
    Oct 23, 2009
    XM has a free listening event going on from Jan. 30-Feb.12. It includes 60 select channels. Any inactive radio will work.
     
  2. gjrhine

    gjrhine Legend

    253
    1
    May 15, 2002
    Say "cancel everything" at the end of the sub and you will get offers.
     
  3. sobal

    sobal AllStar

    94
    0
    Jun 4, 2004
    I called to renew my two radios this week. One of my radios I only use at work so I was willing to cancel it if I had to pay the full price. I told the CSR I was calling to cancel a radio and renew another. She said she would see what she could do to make me keep both radios, and would look at my account to see what renewal deal I got last year. She saw I got the half price rate of $77 per radio, but that this year the half price rate was $86. I didn't really say anything, and then she offered to take an additional $9 off per radio to get me the $77 rate again.

    I used to call to renew at home, but that usually got me an overseas operator due to the late hour here in Arizona. The last two years I've called during the work day and got an operator in the U.S. who was willing to work with me to keep my business.
     
  4. Old_School

    Old_School Legend

    389
    12
    Nov 28, 2011
    PA
    My subscription ended on 3-3 so i called in on 3-2 to cancel because we have 6 radios, money is tight and each of the 6 where not used alot.

    with explaining it to the rep she right away offered the $29 for 6 months deal. I explained to her that she was offering a great deal but in my current situation i could not afford to pay till 4-3. she said that would be fine that she could bill me and everything would be fine till then..

    Yesterday i get a voicemail "this is SiriusXM, we are calling because there is a past due balance on the account (was the invoiced bill from 13 days ago). Your services will be suspended in 24-48 hours if this is not resolved.

    so i called in (again) and told the new rep what happend when i called to cancel in the first place.. she told me that she could not do anything but take my CC info and resolve the bill. so i asked for a supervisor...

    so i repeated again the events from the first rep staying as nice as possible (getting frustrated) and the supervisor comes back and says that she can see where i first called in, i will be cut off 3-16, and if i don't pay the balance by 3-29 ill loose the promo and have to pay $15 per radio to re activate on top on the cost for a new subscription:eek2: she also says that she is sooo sorry for the wrong info from the first rep.. i ask her if there is anything she can do to keep it active till 4-3 nd she say no..

    now they are going to cut off a customer after a bill was generated 13 days ago? a customer who has paid for 6 radios since 2005... so i told her just to cancel them all now and send me a bill for the time used till now.. she replies with "ill be happy to assist you with that"....

    excellent customer service right?
     
  5. gjrhine

    gjrhine Legend

    253
    1
    May 15, 2002
    When you change something you always have to follow up with this company whether it is call back or check your status online.
     
  6. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

    45,950
    1,024
    Apr 17, 2003
    Michiana
    I'm surprised that the first CSR said that you would not need to pay until April ... SiriusXM is a pay in advance business. There is little they will do without you giving them money first. (They may give you something for free which will never require payment, but the stuff they want payment for they want payment for immediately.)

    The good news is now that you have cancelled you will start getting winback offers. So by the time the money comes in April you'll likely have an offer that you can accept to reactivate your radios (if you choose to do so).
     
  7. Apr 8, 2013 #187 of 228
    hoophead

    hoophead Godfather

    339
    0
    Feb 10, 2008
    Finished a free 3mo trial in mid march.
    Today got first mail and offered Select package for $25 for 6mo

    Would take Premier package for $25/6mo....will call soon and get back to you here.
    EDIT: Was offered Premier package for $34.95/6mos - passed
     
  8. vfr781rider

    vfr781rider Legend

    173
    4
    Jan 14, 2007
    Gladeville, TN
    5 months for $25 is what I got yesterday.
     
  9. hoophead

    hoophead Godfather

    339
    0
    Feb 10, 2008
    SELECT or the PREMIER PKG?
     
  10. vfr781rider

    vfr781rider Legend

    173
    4
    Jan 14, 2007
    Gladeville, TN
    Select
     
  11. Islandguy43

    Islandguy43 Legend

    161
    0
    Oct 2, 2007
    Thats the same deal I got for the 4 time on the 4th. of the month.
     
  12. trh

    trh This Space for Sale

    5,692
    285
    Nov 2, 2007
    NE FL
    They just mailed me an offer for $20 for 5 months.
     
  13. hoophead

    hoophead Godfather

    339
    0
    Feb 10, 2008
    Has anyone called or been offered some kind of deal for the PREMIER package?
     
  14. Bobwhite

    Bobwhite AllStar

    90
    0
    Nov 29, 2006
    13 minutes on the phone and got $98.75 for one year, with a billed invoice. Not great, but I was at work, so I had to get off the phone. The pricing was all over the place. I may call back when I get this invoice and see if I can shave another $10 off if I have some time:)
     
  15. May 1, 2013 #195 of 228
    innuss

    innuss Cool Member

    36
    1
    Aug 9, 2009
    Just called 866-635-2349, said cancel & then talked to a friendly rep & got XM Premier Family Friendly for $101.78 total. 3rd year in a row. Asked about internet but they didn't budge.
     
  16. May 1, 2013 #196 of 228
    Rocko62580

    Rocko62580 Legend

    184
    0
    Sep 3, 2006
    Hey guys. I am reaching out for some help as a new subscriber. I feel as though I don't have much leverage to negotiate so I am hoping someone here can help. I am looking to renew my subscription for my new car which I purchased in January. The trial period expired today. I called in to see what kind of offers I could get and the lady in India said there are no offers at this time. How would you all recommend I work the situation so I can renew?

    Thanks!
     
  17. May 2, 2013 #197 of 228
    gjrhine

    gjrhine Legend

    253
    1
    May 15, 2002
    Cancel. The offers will come within hours, days.
     
  18. May 2, 2013 #198 of 228
    Rocko62580

    Rocko62580 Legend

    184
    0
    Sep 3, 2006
    Thanks. I don't currently have a subscription as my trial period has expired. Are you saying I should sign up for a month then cancel?
     
  19. May 2, 2013 #199 of 228
    gjrhine

    gjrhine Legend

    253
    1
    May 15, 2002
    You are considered a subscriber during the trial. Show no interest in continuing and the deals will be forthcoming through mail, phone, email, etc. Believe it. lol
     
  20. May 2, 2013 #200 of 228
    Rocko62580

    Rocko62580 Legend

    184
    0
    Sep 3, 2006
    Thanks you all. Just signed up for 6 months for $29.99. I used a prepaid account number as I don't want them to have my real cc on file. Hope that is ok.
     

Share This Page