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Discussion in 'Sirius XM General Discussion' started by bixler, Sep 29, 2009.
I, and you, have typo'd CC numbers more than a few times. Get over it.
Not me, and a typo isn't the same thing as intentionally keying in a bogus card number. Under law, it comes down to intent. Deal with it.
Right. Sort of like the OP's intent to cancel, which was ignored by Sirius.
Seems to me that if you really want to be sure they can't charge a CC number they already have, call the card issuer and tell them you lost the card and to issue you a new card with a new account number.
It's the only way to be sure.
First, I have had NO PROBLEMS with giving a credit card number to Sirius/XM. What you need to do, however, is make a careful note of when your subscription expires!
Two or three business days prior, call in and make sure that your subscription WILL NOT CONTINUE. Also, insist that your credit card information be removed. This has worked for me several times.
Meanwhile, when my year sub for $90 expired on May 10, I decided that XM just wasn't worth it since I don't use my car all that much and the constant blabbing DJ's irritate me about as much as FM (which is free).
What shows up in my mailbox less than two weeks later is a letter telling me that my inactive radio was being reactivated for a FREE two week trial of 60 channels along with a card showing the channels. It also offered six months for $25 (plus $2 music fee) and no activation fee. I couldn't believe it. So I called in and told them "OK, you've got me for another six months". But then I was very careful to insist that my PAID sub didn't start until the FREE one ended. Naturally, they wanted to start the six months immediately. No problem I was told and sure enough I'm still only getting the 60 channels. This should switch to the full select package on 6/5. We'll see...
Just renewed my Sirius radio for $86/yr which included music royalty and taxes. Also offered me a $5/5mo but felt it was worth locking in a year if I didn't have to be on hold for a half hour everytime I wanted to cancel/renew. Yearly base rate works out to $5.89/mo comparing apples to apples.
The agent was willing to make the deal a bit sweeter to keep me from cancelling. Never could get him to offer free for a year.
They finally shut off my trial with my new car.
I took advantage of the offer they sent me to 'renew' for $25 for 6 months.
I just called in to "cancel" my XM, and I ended up cancelling my XM. I was on the 5 months $25 deal, and I was waiting for them to offer that again or transfer me to retention. Neither happened, so it's cancelled and "have a nice day."
I think I'll wait a day and call back to get the one-year half price offer. I'll tell them that when I told the wife, she said I should have taken the one-year deal. Which won't be far from the truth.
Good luck with that half price offer but you'll be getting mail offers in about a week.
I'm not sure how it will work out ... I bought a new to me used van and after getting it home realized that weird antenna on the roof had a Sirius radio attached - integrated with the in dash CD player. When the mode button was pressed "Sat" appeared with channel #184. And following the instructions in the owner's manual I got the ESN and thought I was good to go. But no good. Apparently the radio will not activate (I found out AFTER paying that I should have had audio on channel 184 if the radio worked.)
So a few conversations via email with SiriusXM, brain dead responses included. (Happy "I hope you're enjoying your service" form letters in response to emails about my radio being dead? Hello? Is there a human present?) While I really do NOT want a dashboard radio if I find one cheap I may give it a chance.
I did find a couple of cheap XM in-dash radio modules that would work with my van radio (total price around $90-$130, with adapters) but nothing for Sirius so I asked the silly question --- can I transfer a Sirius subscription to XM? Nope. Still brain dead separate services despite the company name.
So I'll be calling to cancel before the auto renew hits and I end up paying more for a service that they have never delivered. I can't wait for that conversation. Hopefully the brain dead won't suggest to extend my service on a radio that doesn't work. I wouldn't mind a deal on a radio ... but apparently those are for new customers/adding radios only - not for replacing old. They certainly make it easier to add a radio than replace one or cancel.
I traded in a car with built in XM for a car without XM. When I called to cancel the service, since I no longer had the car and couldn't transfer the service to the new car since it didn't have XM radio installed, the CSR offered me a free portable radio (refurbished, but you would never know it) along with a car connection kit. I took everything to Best Buy and had them install it (cost around $75 maybe??) and it's been great for the past 2 1/2 years.
They ended up refunding the balance of my subscription then selling me a $50 pre-paid card and a free Stratus 6 with car kit (just pay shipping). It was a better deal than they are offering on the web to new customers.
The strange part is that in the customer care email discussions leading up to this I was told that I could not trade Sirius service for XM. Then they told me I couldn't buy the Stratus 6 for $49.99 without a new subscription. Then the last email word was they could refund the Sirius service and I could by whatever I want. And I ended up better off than all the offers up to that point. Crazy company (or companies?).
Now as I await my Stratus in the mail I have to decide if I want a la carte or not. It looks like Nascar (channel 90) is listed as an a la carte channel - yet the text describing the package makes it sounds like one needs to pay more for the races. Do they black out 90 during races unless one has paid more? I assume I would not get the in-car channels if I just selected 90 along with 49 other channels. Would I get Nascar except when there was a race?
Looking at the schedule, it seems channel 90 carries races but not the driver feeds.
I've had a Stratus 6 for several years. One of the times Sirius was desperate for cash they called subscribers with a $10 Staratus 6 offer. I took them up on it. At the time they never said the Stratus 6 was ala carte compatible.
I hope you enjoy Sirius.
It came and I got it installed ... I was even able to use my pre-installed antenna on my van (I removed the plastic end cap and the antenna plugs straight into the car kit).
The actual a la carte channel selection makes it clearer that the race feeds (and games if other sports channels are chosen) will not be there - unless one buys the $12.99 a la carte plus sports (which would not be a good deal as "Select Family Friendly" is only $13.49. I'm not worried about the live races (I have a DVR for that). Looking through the channel list it was hard to find 50 "favorites", so I should be OK with a la carte.
One final negative ... Sirius charged me tax on the gift card ... and then charged me tax on the purchase the gift card was used for (at least for the balance left over after the "1st month" of service - a pro rated single day). But the radio is there and I'll see how it goes.
BTW: My pre-installed Dodge Sirius antenna works inside of my garage. Perhaps I need a better roof?
MY factory Ford antenna works in the garage as well, door opens to the North so I don't know why it works.
Late now but the comment on making sure they don't charge a card by changing the number due to loss of the card won't, or I should say didn't, work for me. I had Sirius almost 10 years ago now, legitimately lost my card shortly after cancelling the service. Over a year later the new card got a nice 1 yr subscription charged to it, really screwed up my credit as I wasn't expecting any purchases on the card and it lapsed by 2 months. I never went solely with Sirius again after that, can't get away from them now that they are merged.
Oh, about that renewal, the wife insisted that I not let the XM subscription drop for even a week, so I got into chat on the SiriusXM site the next day. When I asked, the CSR said that the half-price year was still available, but that I'd have to call to get it.
When I called, the CSR hemmed a bit, then asked if I'd agree to a yearly plan about $20 more than half price. I asked why the half wasn't available, then the CSR hemmed some more, and then I got the half price year. SiriusXM and my wife are very happy.
Gee whiz, I had less trouble getting a good price on my new car than on its radio subscriptions!
I received a CSR call 7/6 to tell me that my trial expires 7/22 and that I could renew for $159.39 whereas the normal price is $175.01. I told him that I planned to let my trial expire because the service was just too expensive for the number of miles that I drive.
Now, I will wait to see if there is any followup with a lower price offer.
Hopefully, Sirius XM will make such an offer because it is nice to have a host of news and talk shows available during my short drives around the area. On the other hand, the price is pretty steep for such limited useage and I do not plan to renew at the going price.
Another factor is the number of dropout locations in my Central Maine area. Seems like a fairly common problem with satellite radio.
A couple of days after I got the refund for the cancelled radio (and already had the new radio activated) I got the "come back to Sirius" offer of just over $4 per month. Not bad if the radio I disconnected actually COULD be reactivated. (It is broken.)
I get emails, calls and mailed letters multiple times per week trying to get me to take advantage of the $25 for 6 months "deal". The one channel I listened to during the 1 year trial I had, at first didn't have any commercial or DJs. Then they added DJs, and played commercials for other channels. I just wanted to listen to MUSIC, not DJs talking about their commute to work, or whatever other crap they felt like talking about. And I didn't want to listen to commercials for other channels.
You have to call and cancel, this is an auto-renewal if you don't.